August 22, 2022
Revenu Québec: be careful to get the name right
A woman filed a complaint against Revenu Québec, which refused to correct her name on official documents.
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August 2, 2022
Intervention with CISSS de la Montérégie-Ouest
Read moreThe Protecteur du citoyen received a report about an intermediate resource that takes in adults with severe disabilities. It decided to intervene.
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July 13, 2022
Intervention concerning Centre hospitalier affilié universitaire régional de Trois-Rivières
Read moreThe Protecteur du citoyen received a report about a hospital in Trois-Rivières. It decided to intervene.
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July 4, 2022CHSLD: communication is crucial
Read moreAn informal caregiver attended to a woman who lived in a CHSLD. The resident had skin redness and seemed uncomfortable. The informal caregiver complained to the Protecteur du citoyen.
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June 21, 2022
Intervention at CISSS de la Montérégie-Ouest and Hôpital Anna-Laberge
Read moreThe Protecteur du citoyen decided to intervene further to reports about the Birth Pavilion at Hôpital Anna-Laberge. According to the events reported, the staff’s lack of training allegedly compromised the quality of services.
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June 20, 2022The SAAQ: check whether the traffic accident caused new medication to be prescribed
Read moreA man’s health problems worsened after a traffic accident. The man bought the medication prescribed to relieve him, but the Société de l’assurance automobile du Québec refused to reimburse him. He complained to the Protecteur du citoyen.
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June 13, 2022Putting students first
Read moreIn Québec, nearly one in five students in public elementary schools needs adapted student services. The Protecteur du citoyen conducted an investigation about access to these services for students with special learning or adaptation needs.
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June 7, 2022
Reaction to a draft regulation concerning financial assistance that may be granted to certain people during inquests by a coroner
Read moreIn a letter to the Minister of Public Security, Ombudsperson Marc-André Dowd commented on the draft Regulation respecting the financial assistance that may be granted to members of a deceased person’s family to cover expenses incurred for legal assistance and representation during certain inquests by a coroner.
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June 7, 2022
Reaction to the draft Regulation to amend the Regulation respecting the certification of private seniors’ residences
Read moreIn a letter to the Minster responsible for Seniors and Informal Caregivers, Ombudsperson Marc-André Dowd commented on the draft Regulation to amend the Regulation respecting the certification of private seniors’ residences.
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June 2, 2022
Intervention with McGill University Health Centre
Read moreThe Protecteur du citoyen was informed about worrisome problems with the care delivered at Montreal Children’s Hospital. It decided to intervene with McGill University Health Centre, which is responsible for the care and services provided at the hospital.
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