Do you want to request access to information or ask for information to be corrected?
Use our online form:
Or print and fill out the form (PDF, 212 KB)
The Protecteur du citoyen’s principles
Generally, anyone whose personal information is held by the Protecteur du citoyen has the right to obtain it.
However, the investigations carried out by the Protecteur du citoyen are private. The information and documents obtained by the Protecteur du citoyen during an investigation are confidential and cannot be accessed, even by the person concerned.
When you write to ask for personal information about you, the person in charge of access only conveys the information he or she is allowed to give you.
If the information or documents are from another public body, you must contact that organization.
Ref.: s. 83 of the Act respecting access to information held by public bodies and the Protection of personal information (A-2.1), ss. 24 and 34 of the Public Protector Act and s. 35 of the Act respecting the Health and Social Services Ombudsman.
Procedure for requesting personal information or for having it corrected:
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Your request must be in writing (s. 94 of A-2.1);
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You must state and prove in which capacity you are acting (concerned person, heir, estate liquidator, life insurance beneficiary, or holder of parental authority);
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You must specify:
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which personal information you want to access, as well as how you want to receive it (at the office of the Protecteur du citoyen or by mail); or
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which incomplete, inaccurate, or ambiguous information you want corrected (s. 89 of A-2.1). Requests for corrections apply only to personal information. Opinions, conclusions, or recommendations cannot be changed.
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Procedure for access to documents from the Protecteur du citoyen:
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Your request may be made verbally or in writing (s. 43 of A-2.1). Only written applications can be reviewed by the Commission d’accès à l’information.
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You must specify which document(s) you want, as well as how you want to receive them (at the Protecteur du citoyen’s office or by mail). For institutional documents (leaflets, brochures, speeches, annual reports, etc.), send your requests directly to publications@protecteurducitoyen.qc.ca.
Processing requests
When your request is received, the officer responsible for access sends an acknowledgement and contacts you with a decision within 20 days. This may be extended by up to ten days if processing within the deadline would interfere with the Protecteur du citoyen’s normal activities.
The officer responsible for access to information and the protection of personal information is Stéphanie Julien. She is mandated to assist anyone with requests made under A-2.1. She must also assist anyone who asks for help understanding a decision that has been made.
Stéphanie Julien
Responsable de l'accès à l'information et de la protection des renseignements personnels
Protecteur du citoyen
800, place D'Youville, 19e étage
Québec (Québec) G1R 3P4 Canada
Phone: 1-800-463-5070
Fax: 1-866-902-7130
Email: acces@protecteurducitoyen.qc.ca
Distribution of information
The Regulation respecting the distribution of information and the protection of personal information does not apply to the Protecteur du citoyen. However, we have a directive with content similar to the Regulation’s.
See:
- Governance of personal information (in French only)
- Classification Plan (French version only - PDF, 91 KB)
- Laws and prescriptive documents section
Information about contracts
- Contract management policy of the Protecteur du citoyen (French version only - PDF, 888 KB)
- Regulation respecting contracts of the Protecteur du citoyen (French version only)
- Adjudication of calls for public tenders
- Awarding of forward contracts
- Adjudication further to an invitation to tender
Information about expenses
Travel expenses
The Protecteur du citoyen provides services from its Québec City office and its Montréal office. To carry out investigations, employees are regularly required to travel to different regions of Québec. This includes visits to health and social services institutions and to correctional facilities.
- Travel expenses of Protecteur du citoyen employees – 2020-2021 (French version only - PDF, 83 KB)
- Travel expenses of Protecteur du citoyen employees – 2021 (French version only - PDF, 108 KB)
- Travel expenses of Protecteur du citoyen employees – 2021-2022 (French version only - PDF, 103 KB)
- Travel expenses of Protecteur du citoyen employees – 2022 (French version only – PDF, 85 KB)
- Travel expenses of Protecteur du citoyen employees – 2022-2023 (French version only – PDF, 103 KB)
- Travel expenses of Protecteur du citoyen employees – 2023 (French version only – PDF, 103 KB)
- Travel expenses of senior management – 2020-2021 (French version only - PDF, 128 KB)
- Travel expenses of senior management – 2021 (French version only - PDF, 244 KB)
- Travel expenses of senior management – 2021-2022 (French version only - PDF, 214 KB)
- Travel expenses of senior management – 2022 (French version only - PDF, 146 KB)
- Travel expenses of senior management – 2022-2023 (French version only - PDF, 245 KB)
- Travel expenses of senior management – 2023 (French version only - PDF, 295 KB)
Official expenses of senior management
Official expenses or representation costs of senior management. Costs are reimbursed upon presentation of receipts.
- Official expenses of senior managers – 2020-2021 (French version only - PDF, 82 KB)
- Official expenses of senior managers – 2021 (French version only - PDF, 106 KB)
- Official expenses of senior managers – 2021-2022 (French version only - PDF, 173 KB)
- Official expenses of senior managers – 2022 (French version only - PDF, 112 KB)
- Official expenses of senior managers – 2022-2023 (French version only - PDF, 153 KB)
- Official expenses of senior managers – 2023 (French version only - PDF, 151 KB)
Hospitality expenses
Hospitality expenses, in particular, for visits by organization representatives or dignitaries or for official ceremonies (e.g. expenses for activities under the retirement recognition policy).
- Hospitality expenses – 2020-2021 (French version only - PDF, 82 KB)
- Hospitality expenses – 2021 (French version only - PDF, 108 KB)
- Hospitality expenses – 2021-2022 (French version only - PDF, 167 KB)
- Hospitality expenses – 2022 (French version only - PDF, 91 KB)
- Hospitality expenses – 2022-2023 (French version only - PDF, 159 KB)
- Hospitality expenses – 2023 (French version only - PDF, 188 KB)
Training
Costs incurred (registration and instructional material) for attending training activities, symposiums, or conventions. These travel expenses are indicated in tables Frais de déplacement du personnel and Frais de déplacement des titulaires d’un emploi supérieur.
- Personnel training costs – 2020-2021 (French version only - PDF, 111 KB)
- Personnel training costs – 2021 (French version only - PDF, 124 KB)
- Personnel training costs – 2021-2022 (French version only - PDF, 170 KB)
- Personnel training costs – 2022 (French version only - PDF, 121 KB)
- Personnel training costs – 2022-2023 (French version only - PDF, 204 KB)
- Personnel training costs – 2023 (French version only - PDF, 177 KB)
Advertising and promotion contracts
Contracts for various publicity-strategy activities. These include strategic thinking, conception, production, media planning, and promotional activities. Contracts for media purchases (print media, radio, television, billboards, internet) are also included.
- Advertising and promotion contracts – 2020-2021 (French version only - PDF, 84 KB)
- Advertising and promotion contracts – 2021 (French version only - PDF, 158 KB)
- Advertising and promotion contracts – 2021-2022 (French version only - PDF, 137 KB)
- Advertising and promotion contracts – 2022 (French version only - PDF, 87 KB)
- Advertising and promotion contracts – 2022-2023 (French version only - PDF, 141 KB)
- Advertising and promotion contracts – 2023 (French version only - PDF, 139 KB)
Mobile telecommunication contracts
Information about mobile telecommunication contracts (types of equipment, acquisition costs, number of packages, service costs).
- Mobile telecommunication contracts – 2020-2021 (French version only - PDF, 84 KB)
- Mobile telecommunication contracts – 2021 (French version only - PDF, 106 KB)
- Mobile telecommunication contracts – 2021-2022 (French version only - PDF, 89 KB)
- Mobile telecommunication contracts – 2022 (French version only - PDF, 87 KB)
- Mobile telecommunication contracts – 2022-2023 (French version only - PDF, 89 KB)
- Mobile telecommunication contracts – 2023 (French version only - PDF, 89 KB)
Leases for space rental
Information about each lease for space rented to the Protecteur du citoyen.
- Leasing costs – 2020-2021 (French version only - PDF, 83 KB)
- Leasing costs – 2021-2022 (French version only - PDF, 88 KB)
- Leasing costs – 2022-2023 (French version only - PDF, 138 KB)
Indemnities, allowances and annual salaries
Annual salary (information as at March 30 of every year), indemnities and allowances of senior management (Ombudsperson and Deputy Ombudspersons).
- Indemnities, allowances and annual salaries – 2021 (French version only - PDF, 85 KB)
- Indemnities, allowances and annual salaries – 2022 (French version only - PDF, 113 KB)
- Indemnities, allowances and annual salaries – 2023 (French version only - PDF, 112 KB)
Documents sent when an access is requested
2021
2022
2023
2024