Access to information

Do you want to request access to information or ask for information to be corrected?

Use our online form:

ACCESS REQUEST FORM

Or print and fill out the form (PDF, 212 KB)

The Protecteur du citoyen’s principles

Generally, anyone whose personal information is held by the Protecteur du citoyen has the right to obtain it.

However, the investigations carried out by the Protecteur du citoyen are private. The information and documents obtained by the Protecteur du citoyen during an investigation are confidential and cannot be accessed, even by the person concerned.

When you write to ask for personal information about you, the person in charge of access only conveys the information he or she is allowed to give you.

If the information or documents are from another public body, you must contact that organization.

Ref.: s. 83 of the Act respecting access to information held by public bodies and the Protection of personal information (A-2.1), ss. 24 and 34 of the Public Protector Act and s. 35 of the Act respecting the Health and Social Services Ombudsman.

Procedure for requesting personal information or for having it corrected:

  1. Your request must be in writing (s. 94 of A-2.1);

  2. You must state and prove in which capacity you are acting (concerned person, heir, estate liquidator, life insurance beneficiary, or holder of parental authority);

  3. You must specify:

    • which personal information you want to access, as well as how you want to receive it (at the office of the Protecteur du citoyen or by mail); or

    • which incomplete, inaccurate, or ambiguous information you want corrected (s. 89 of A-2.1). Requests for corrections apply only to personal information. Opinions, conclusions, or recommendations cannot be changed.

Procedure for access to documents from the Protecteur du citoyen:

  1. Your request may be made verbally or in writing (s. 43 of A-2.1). Only written applications can be reviewed by the Commission d’accès à l’information.

  2. You must specify which document(s) you want, as well as how you want to receive them (at the Protecteur du citoyen’s office or by mail). For institutional documents (leaflets, brochures, speeches, annual reports, etc.), send your requests directly to publications@protecteurducitoyen.qc.ca.

Processing requests

When your request is received, the officer responsible for access sends an acknowledgement and contacts you with a decision within 20 days. This may be extended by up to ten days if processing within the deadline would interfere with the Protecteur du citoyen’s normal activities.

The officer responsible for access to information and the protection of personal information is Stéphanie Julien. She is mandated to assist anyone with requests made under A-2.1. She must also assist anyone who asks for help understanding a decision that has been made.

Stéphanie Julien
Responsable de l'accès à l'information et de la protection des renseignements personnels
Protecteur du citoyen
800, place D'Youville, 19e étage
Québec (Québec)  G1R 3P4 Canada

Phone: 1-800-463-5070
Fax: 1-866-902-7130
Email: acces@protecteurducitoyen.qc.ca

Distribution of information

The Regulation respecting the distribution of information and the protection of personal information does not apply to the Protecteur du citoyen. However, we have a directive with content similar to the Regulation’s.

See:

Information about contracts

Information about expenses

Travel expenses
The Protecteur du citoyen provides services from its Québec City office and its Montréal office. To carry out investigations, employees are regularly required to travel to different regions of Québec. This includes visits to health and social services institutions and to correctional facilities.

Official expenses of senior management 
Official expenses or representation costs of senior management. Costs are reimbursed upon presentation of receipts.

Hospitality expenses
Hospitality expenses, in particular, for visits by organization representatives or dignitaries or for official ceremonies (e.g. expenses for activities under the retirement recognition policy).

Training 
Costs incurred (registration and instructional material) for attending training activities, symposiums, or conventions. These travel expenses are indicated in tables Frais de déplacement du personnel and Frais de déplacement des titulaires d’un emploi supérieur.

Advertising and promotion contracts
Contracts for various publicity-strategy activities. These include strategic thinking, conception, production, media planning, and promotional activities. Contracts for media purchases (print media, radio, television, billboards, internet) are also included.

Mobile telecommunication contracts 
Information about mobile telecommunication contracts (types of equipment, acquisition costs, number of packages, service costs).

Leases for space rental
Information about each lease for space rented to the Protecteur du citoyen.

Indemnities, allowances and annual salaries
Annual salary (information as at March 30 of every year), indemnities and allowances of senior management (Ombudsperson and Deputy Ombudspersons).

Documents sent when an access is requested

2021

Access to information request concerning the number of visits by the Protecteur du citoyen to Québec correctional facilities since 2015 (French version only - PDF, 235 KB)

Access to information request about Leclerc correctional facility (French version only - PDF, 297.5 KB)

Access to information request about strip searches in correctional facilities (French version only - PDF, 651.7 KB)

Access to information request concerning the identification of Québec police officers (French version only - PDF, 287 KB)

Access to information request concerning the representativity of people from Black communities within Québec's public service (French version only - PDF, 1 MiB)

Access to information request concerning documents related to the return to work of a salaried employee further to a disability leave (French version only - PDF, 603 KB)

2022

Access to information request concerning the conservation of Protecteur du citoyen documents (French version only - PDF, 2.43 MiB)

Access to information request concerning the representivity of members of the Black community within public institutions and organizations (French version only - PDF, 831 KB)

Access to information request concerning complaints, reporting and intervention reports about CHSLDs and RPAs (French version only - PDF, 2.8 MiB)

Request for access to a copy of a 2015 report on procedural fairness as part of the disciplinary process (French version only - PDF, 1.3 MiB)

2023

Request to access the Protecteur du citoyen's 1986 Annual Report (French version only - PDF, 2.8 MiB)

Request to access the Protecteur du citoyen's 1984 Annual Report (French version only - PDF, 3.9 MiB)

Request to access the Protecteur du citoyen's 1982-1983 Annual Report (French version only - PDF, 2.7 MiB)

Access to information request concerning Centre d’hébergement Harricana and a questionnaire on access to public residential resources (French version only - PDF, 303 KiB)

Access to information request concerning the number of complaints received by the Protecteur du citoyen about CHSLD Domaine Saint-Dominique since October 1, 2022 (French version only - PDF, 308 KiB)

Access to information request concerning the number of visits to provincial correctional facilities, including the Hull facility (French version only - PDF, 355 KiB)

2024

Access to information request concerning the representativeness of members of Black and Indigenous communities within public  institutions and agencies (French version only - PDF, 1.5 MiB)

Access to information request concerning the processing of information access requests at the Protecteur du citoyen (French version only - PDF, 10 MiB)

Access to information request related to the definition of "citizen" and immigration applications (French version only - PDF, 184 KiB)

Access to information request concerning the use of lead investigators and the number of employees at the Direction des ressources humaines of the Protecteur du citoyen (French version only - PDF, 123 KiB)

Request for access to a Protecteur du citoyen report from 1999 concerning Québec's correctional services (French version only - PDF, 6 MiB)

Access to information request concerning Revenu Québec's use of alternative audit methods (French version only - PDF, 147 KiB)

Access to information request about files handled by the Protecteur du citoyen concerning the residential access mechanism (French version only - PDF, 162 KiB)

Request to access information about the investigators employed by the Protecteur du citoyen (French version only - PDF, 234 KiB)

Request for access to information concerning the position of service quality adviser at the Protecteur du citoyen (French version only - PDF, 1.8 MiB)

Request for access to information concerning excerpts relating to Revenu Québec in annual reports of the Protecteur du citoyen (French version only - PDF, 2.5 MiB)

Request for access to information concerning sections on Revenu Québec in certain annual reports of the Protecteur du citoyen (French version only - PDF, 7.6 MiB)

Request for access to information related to the collection of personal information (in French only - PDF, 592 KiB)


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