Serving citizens and parliamentarians for nearly 50 years
1968 - Creation of the Québec Ombudsman
The Public Protector Act was passed into law by the National Assembly on November 14, 1968, to create an organization tasked to receive, examine and handle complaints regarding the public service.
An institution inspired by Sweden and New Zealand
The idea of an ombudsperson for Québec came to Daniel Johnson, the Premier of Québec from 1966 to 1968, after he met the Swedish and New Zealand Ombudspersons. However, it was under the watch of his successor, Jean-Jacques Bertrand, that the institution was established. The first Ombudsperson for Québec, Louis Marceau, took office on May 1, 1969.
2006 – New powers
In 2006, the Québec Ombudsman was given another mandate that had belonged to the Protecteur des usagers in the past—that of ensuring that the rights of the people who use the health and social services network are upheld by handling their complaints mainly at the second level of recourse.