In health and social services, the Protecteur du citoyen can intervene two ways:
- Handle your complaint (for yourself or someone else) at the second level;
- Handle your report about a worrisome situation you have seen, but that does not affect you directly.
I want to file a complaint for myself or a friend or family member
As a rule, we act at the second level. First you have to contact the service quality and complaints commissioner of the health institution concerned.
I want to report a situation that I witnessed
Have you seen a situation that worries you in the health and social services network? Do you feel that service users’ rights have been breached?
