Public Participation Rules for the Quebec Ombudsman social media platforms | Protecteur du Citoyen

Public Participation Rules for the Quebec Ombudsman social media platforms

The Québec Ombudsman is an impartial and independent mediator. Its services are free and all reports and complaints are treated confidentially. Therefore, we cannot use social networks to process a complaint or a request concerning a personal file. For this purpose, it is strongly suggested that you contact the Québec Ombudsman directly by phone at 1-800-463-5070 or use the secure complaint form on our website.

Content of our accounts on social networking sites

By becoming a fan of the Québec Ombudsman's Facebook page or by subscribing to its Twitter feed, you have access to a non-partisan information service on Québec Ombudsman's role, interventions and current events.

The messages we publish on the social networks do not take precedence over those distributed through the regular information channels used by the Québec Ombudsman. If a message distributed on our social networks differs from the positions released on our website, the contents of the Québec Ombudsman's institutional website will prevail.

To obtain information or discuss on Twitter, you can use the hashtags #protecteurducitoyen or #citoyen or address @Protecteurcitoyen.

The responses provided by the Québec Ombudsman to questions and comments are valid on the date of publication of the response. Citizens may not use a message published previously by the Québec Ombudsman on social networks to answer a current question or justify their point of view.

New responses adjusted to the legislation or the context will be given to each new question. We reserve the right to withdraw responses that we no longer consider relevant.

Comment Moderation Charter

The Québec Ombudsman encourages and favours civilized and respectful exchanges of ideas, questions and discussions on its social networks. All your comments will be treated with respect and consideration. However, we reserve the right to delete without prior notice:

  • incomprehensible, incoherent and off-topic messages;
  • defamatory, discriminatory, hateful, racist, xenophobic, sexist, homophobic or pornographic messages;
  • threatening, insulting or fraudulent messages;
  • messages containing confidential or personal information (complaint-related or otherwise);
  • messages infringing copyright;
  • advertising or partisan messages;
  • open letters and/or petitions;
  • messages promoting websites, Facebook groups/pages, and other social networking accounts;
  • MESSAGES IN CAPITAL LETTERS or messages published repeatedly.

Each visitor is responsible for the content of his or her comments and for verifying the accuracy of the statements circulated.

Responses to questions and comments

The Québec Ombudsman undertakes to respond within a reasonable time, between 8:30 a.m. and 4:30 p.m., Monday to Friday. The response times may vary according to the subject or the complexity of the comments and the comment publication period.

The Québec Ombudsman cannot always maintain and monitor its accounts in real time. The social platforms belong to third parties and may have technical problems for which the Québec Ombudsman cannot be held responsible.

References to other websites or social networks

The Québec Ombudsman, from time to time, may offers links to other websites on its own social networks or reference other social networks (via Likes, sharing, retweets or Twitter subscriptions). These references are suggested as information only, and the Québec Ombudsman does not guarantee the accuracy of the information contained on these external sites or social networks, nor does it assume or endorse the positions taken by these sites and social networks.


The Québec Ombudsman reserves the right to block or delete Facebook fans or Twitter subscribers who do not comply with this Netiquette.

The fact that a user self-identifies as a fan or subscriber of the Québec Ombudsman's social networks does not mean that the Québec Ombudsman grants this user any sanction whatsoever. Similarly, the Québec Ombudsman does not endorse or support comments mentioning it on Facebook or mentioning @Protecteurcitoyen.


Subject to the conditions of use of Facebook and Twitter, the information published in the Québec Ombudsman's accounts is subject to the Copyright Act of Canada (R.S.C (1985), Chapter C-42).