Confidentiality
The comments published on the Protecteur du citoyen’s social networks are archived and preserved. Be aware that what you say is public and permanent. Be careful not to reveal personal information about yourself or your file.
To respect privacy and protect personal information, we cannot use social media for complaints or disclosures. To file a complaint or report a wrongdoing, or for follow-up on your file, contact us directly.
Content published on our social networks
By following the Protecteur du citoyen on Facebook or Twitter, you have access to non-partisan information on its role, actions and current events.
The messages distributed through regular communication channels outweigh those published on social networks. Our institutional website will prevail.
To obtain information or discuss on Twitter, you can use the hashtags #protecteurducitoyen or #citoyen or go to @PCitoyen.
The responses provided by the Protecteur du citoyen to questions and comments are valid on the date the responses are published. Citizens may not use a message published previously by the Protecteur du citoyen on social networks to answer a current question or justify their point of view.
Responses to every new question are adjusted to the current legislation or context. We reserve the right to withdraw responses we feel no longer apply.
Comment moderation
The Protecteur du citoyen encourages civilized and respectful exchanges of ideas, questions and discussions on its social networks. All your comments will be treated with respect and consideration. However, we reserve the right to automatically delete:
- incomprehensible, incoherent or off-topic messages;
- discriminatory, hateful, racist, xenophobic, sexist, homophobic or pornographic messages;
- threatening, insulting or defamatory messages;
- messages containing confidential or personal information (complaint-related or otherwise);
- messages that are fraudulent or that infringe copyright;
- advertising or partisan messages;
- open letters and/or petitions;
- messages promoting websites, Facebook groups/pages, and other social networking accounts;
- messages in capital letters or messages published repeatedly.
Visitors are responsible for the content of their comments and for verifying the accuracy of their statements.
Responses to questions and comments
The Protecteur du citoyen pledges to respond within a reasonable time, between 8:30 a.m. and 4:30 p.m., Monday to Friday. Response times may vary depending on the kind of comments and when they are published.
The Protecteur du citoyen cannot always maintain and monitor its accounts in real time. The social platforms belong to third parties and may have technical problems beyond the Protecteur du citoyen’s control.
References to other websites or social networks
The Protecteur du citoyen may occasionally provide links to other websites on its own social networks. It may also reference other social networks (via Likes, sharing, retweets or Twitter subscriptions). These references are suggested as information only and the Protecteur du citoyen does not guarantee that external information is accurate. Moreover, the Protecteur du citoyen does not endorse their positions.
Users/Subscribers
The Protecteur du citoyen reserves the right to block or delete Facebook users or Twitter subscribers who do not comply with this Netiquette.
Disclaimer: The fact of following a user’s social media account does not constitute the Protecteur du citoyen’s endorsement of the content.
The Protecteur du citoyen does not endorse the ideas of those who self-identify as users or subscribers of the Protecteur du citoyen's social networks.
The Protecteur du citoyen does not endorse or support comments that refer to it on Facebook or at @PCitoyen.
Copyright
Subject to Facebook’s and Twitter’s terms of use, the information published on the Protecteur du citoyen's accounts is governed by the Copyright Act (R.S.C (1985), C. C-42).
