To contact us | Protecteur du Citoyen

To contact us

To file a complaint

Use our complaint form available any time: 

Complaint form

Contact us by phone:

  • Toll-free across Québec: 1-800-463-5070

  • Québec City: 418 643-2688

Our telephone services are available from Monday to Friday from 8:30 am to 4:30 pm.

To track your file

If you want to track your file while it is being processed, please call us directly at 1-800-463-5070, Monday to Friday from 8:30 a.m. to 4:30 p.m.

To send documents 

For secure transmission of documents for a complaint being processed by the Québec Ombudsman:

Document transmission form

To make a disclosure

Do you want to disclose a wrongdoing concerning a public body? Use our disclosure form, or for further information, visit our microsite.

Disclosure form

Contact Information​

800, place D’Youville
19e étage
Québec (Québec)  G1R 3P4

1080, côte du Beaver Hall
10e étage, bureau 1000
Montréal (Québec)  H2Z 1S8 Canada

Our offices are open Monday to Friday from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m.

Fax : 1-866-902-7130

Email address : protecteur@protecteurducitoyen.qc.ca

The Québec Ombudsman’s services are free and complaints are handled confidentially. Our complaint forms are secure, so your personal information is protected.