To contact us

COVID-19 — Our services remain available even though our Québec City and Montréal offices are closed due to the exceptional circumstances surrounding COVID-19.

The Québec Ombudsman’s services are free and confidential. Our online forms are secure so that your information is kept confidential.


FILE A COMPLAINT

Questions before filing a complaint?

You can call us or use our online call-back form to choose the time that suits you best. Note: the call-back form is only intended for your first contact with us. If you have already sent a complaint form, please do not use the call-back form.

CALL-BACK FORM

To file a complaint

Use our complaint form available any time:

COMPLAINT FORM

Or contact us by phone:

Our telephone services are available from Monday to Friday from 8:30 a.m to 4:30 p.m.

To track your file

If you want to track your file, please call us directly.

To send documents

For secure transmission of documents for a complaint being processed by the Québec Ombudsman:

DOCUMENT TRANSMISSION FORM

Contact Information​

Protecteur du citoyen
800, place D’Youville, 19e étage
Québec (Québec)  G1R 3P4

1080, côte du Beaver Hall
10e étage, bureau 1000
Montréal (Québec)  H2Z 1S8 Canada

Fax: 1-866-902-7130
Email address: protecteur@protecteurducitoyen.qc.ca

Our offices are open Monday to Friday from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m.


WHISTLEBLOWERS

To disclose

Do you want to report a wrongdoing that has occurred or is about to occur within a public body? Use our disclosure form at any time.

DISCLOSURE FORM 

Or contact us by phone at 1-800-463-5070 from Monday to Friday from 8:30 a.m to 4:30 p.m. 

To file a complaint about reprisal 

Do you feel that you have suffered reprisal after reporting wrongdoing or cooperating in an investigation? Call us or use our reprisal complaint form:

REPRISAL COMPLAINT FORM 

Under certain conditions, whistleblowers can receive financial assistance from us for the legal counsel of their choice. People who cooperate in an audit or investigation, or who feel they have suffered reprisal, also qualify. 

Our contact information 

DIRECTION DES ENQUÊTES SUR LES DIVULGATIONS EN MATIÈRE D’INTÉGRITÉ PUBLIQUE 
800, place D’Youville, 18e étage 
Québec (Québec)  G1R 3P4
Fax: 1-844-375-5758