To contact us
To file a complaint
Phone us or use our complaint form that is available at all times:
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Toll-free across Québec: 1-800-463-5070
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Québec City: (418) 643-2688
Our offices are open Monday to Friday from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m. *
* Please note that our offices will be closed on Monday, June 24, 2019, for the Fête nationale du Québec. To file a complaint, please use our online form that is available at all times.
The Québec Ombudsman’s services are free and complaints are handled confidentially.
Our complaint forms are secure, so your personal information is protected.
To send documents for a complaint already being handled
To safely send documents for a complaint already being handled by the Québec Ombudsman:
Offices of the Québec Ombudsman
800, place D’Youville
19e étage
Québec (Québec) G1R 3P4
1080, côte du Beaver Hall
10e étage, bureau 1000
Montréal (Québec) H2Z 1S8 Canada
Fax : 1-866-902-7130
Email address : protecteur@protecteurducitoyen.qc.ca
(To send a complaint or report, use our secure complaint form instead.)