To contact us

To file a complaint

Phone us or use our complaint form that is available at all times:

Complaint form

• Toll-free across Québec: 1-800-463-5070

• Québec City: (418) 643-2688

Our offices are open Monday to Friday from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m.​

If our offices are closed, leave a message, and we will return your call as quickly as possible. 

The Québec Ombudsman’s services are free and complaints are handled confidentially.

Our complaint forms are secure, so your personal information is protected.

To send documents for a complaint already being handled

To safely send documents for a complaint already being handled by the Québec Ombudsman:

Document transmission form

Offices of the Québec Ombudsman​

800, place D’Youville
19^e étage
Québec (Québec)  G1R 3P4

1080, côte du Beaver Hall
10e étage, bureau 1000
Montréal (Québec)  H2Z 1S8 Canada

Fax : 1-866-902-7130

Email address : protecteur@protecteurducitoyen.qc.ca

(To send a complaint or report, use our secure complaint form instead.)