To contact us
To file a complaint
Phone us or use our complaint form:
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Toll-free across Québec: 1-800-463-5070
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Québec City: (418) 643-2688
Our offices are open Monday to Friday from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m.
Please note that our offices will be closed on Fridays, June 24th and July 1st.
If our offices are closed, leave a message, and we will return your call as quickly as possible.
The Québec Ombudsman’s services are free and complaints are handled confidentially.
Our complaint forms are secure, so your personal information is protected.
To send documents for a complaint already being handled
To safely send documents for a complaint already being handled by the Québec Ombudsman:
Offices of the Québec Ombudsman
525, boul. René-Lévesque Est
Bureau 1.25
Québec (Québec) G1R 5Y4 Canada
1080, côte du Beaver Hall
10e étage, bureau 1000
Montréal (Québec) H2Z 1S8 Canada
Fax : 1-866-902-7130
Email address : protecteur@protecteurducitoyen.qc.ca
(To send a complaint or report, use our secure complaint form instead.)