To contact us | Protecteur du Citoyen

To contact us

To file a complaint

Phone us or use our complaint form that is available at all times:

Complaint form

  • Toll-free across Québec: 1-800-463-5070

  • Québec City: (418) 643-2688

Our telephone services are available from Monday to Friday from 8:30 am to 4:30 pm.

The Québec Ombudsman’s services are free and complaints are handled confidentially.

Our complaint forms are secure, so your personal information is protected.

To send documents for a complaint already being handled

To safely send documents for a complaint already being handled by the Québec Ombudsman:

Document transmission form

Offices of the Québec Ombudsman​

800, place D’Youville
19e étage
Québec (Québec)  G1R 3P4

1080, côte du Beaver Hall
10e étage, bureau 1000
Montréal (Québec)  H2Z 1S8 Canada

Our offices are open Monday to Friday from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m.​

Fax : 1-866-902-7130

Email address : protecteur@protecteurducitoyen.qc.ca

(To send a complaint or report, use our secure complaint form instead.)