To contact us | Protecteur du Citoyen

To contact us

Please note that our services remain available even though our Québec City and Montréal offices will remain closed until February 8, 2021, inclusively due to the exceptional circumstances surrounding COVID-19. 


1.Questions before making a complaint?

You can call us or use our online return call form to choose the time that suits you best. Note: the return call form is only intended for your first contact with us. If you’ve already sent a complaint form, please don’t use the call-back form.

Call-back form

2.To file a complaint

Use our complaint form available any time: 

Complaint form

3.Contact us by phone:

  • Toll-free across Québec: 1-800-463-5070

  • Québec City: 418 643-2688

Our telephone services are available from Monday to Friday from 8:30 am to 4:30 pm.

4.To track your file

If you want to track your file while it is being processed, please call us directly at 1-800-463-5070, Monday to Friday from 8:30 a.m. to 4:30 p.m.

To send documents 

For secure transmission of documents for a complaint being processed by the Québec Ombudsman:

Document transmission form

5.To make a disclosure

Do you want to disclose a wrongdoing concerning a public body? Use our disclosure form, or for further information, visit our microsite.

Disclosure form

6.Contact Information​

800, place D’Youville
19e étage
Québec (Québec)  G1R 3P4

1080, côte du Beaver Hall
10e étage, bureau 1000
Montréal (Québec)  H2Z 1S8 Canada

Our offices are open Monday to Friday from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m.

Fax : 1-866-902-7130

Email address : protecteur@protecteurducitoyen.qc.ca

The Québec Ombudsman’s services are free and complaints are handled confidentially. Our complaint forms are secure, so your personal information is protected.