If your complaint concerns the health and social services network, you must first contact the service quality and complaints commission of the institution concerned. Complaints assistance centres (CAAP) can help you file your complaint. In most cases, the Québec Ombudsman acts as a second level of recourse.
If you want to add the contact information of a person whom you contacted or who handled your file, click on ADD ANOTHER PERSON and the extra fields will appear.
Does the count of characters indicate that you have exceeded the maximum number while your text seems to respect the limit? Before you copy/paste your text in the Summary field, be sure to remove any formatting (ideally by saving it in .txt format). Texts copied/pasted from Word software often include invisible tags that increase the number of characters.
The Québec Ombudsman’s site is designed to function with most browsers. We recommend that you always use the latest version for speedy web page display and to enjoy the latest security updates. If you use an older version of one of these browsers, certain elements of the site may not work properly, particularly, sending attachments with secure web forms.
To ensure secure transmission, the web form automatically blocks files that could be dangerous or corrupted or that are too large to send. Note that the combined size of all attached documents must not exceed 75 MB. Each file must not exceed 5 MB.
Only files ending in the following extensions are authorized: .avi .bmp .cda .doc .docx .docm .dot .gif .htm .html .jpeg .jpg .mht .mp3 .mp4 .mpeg .mpg .pdf .png .pps .ppsx .ppt .pptm .pptx .rtf .tif .tiff .txt .wav .wma .wmv .wpl .wps .xls .xlsm .xlsx and .xps.
If you continue to experience difficulties, please contact us.
This information enables us to contact you as quickly as possible and ensures that your file is processed adequately. Note that this is in accordance with section 20 of the Public Protector Act.
As long as you have not sent the form, you can return to the previous section by clicking on PREVIOUS STEP to change the information in the fields or to add information.
Note that at step 4, the form you filled out will be displayed in full. It will still be possible for you to edit the information at any of the steps and to save your changes before sending your form.
Obviously, once the form has been sent, you cannot edit it. Wait until we contact you to confirm the information. You can tell us about any changes at that time.
Your complaint will be sent to the Québec Ombudsman and a confirmation message will be displayed on the screen. You can print this message by printing the Web page from your browser. You can also save a copy of the form for your personal records.
As soon as the Québec Ombudsman has received your complaint form, it acknowledges receipt by contacting you be phone within the following two working days.
Then, if your complaint falls within the Québec Ombudsman’s jurisdiction (in other words, if the Québec Ombudsman can intervene), it begins its investigation of all the organizations concerned. When the conclusions arising from the investigation have been reached, it will inform you either in writing or verbally, regardless of whether the complaint was substantiated or unsubstantiated or whether or not recommendations were made.
If your complaint does not fall within our jurisdiction and, as a result, we cannot process it, we will help you find the appropriate resource or recourse.
2 working days:
Time frame before first contact – verbal or written acknowledgement of receipt – handled by the Québec Ombudsman or referred to the appropriate resource if your complaint does not fall within our jurisdiction.
Between 10 and 31 working days:
Average time frame for processing a complaint about the public service.
60 working days or more:
Average time frame for processing a complaint about health and social services institutions.
None of the information in this step is required to send your request.
Your email address will only be used for the processing of your complaint.
Please fill in the fields below so that your file will be ready to process when we contact you.
This information is used solely for identification purposes.
When your file has been closed, would you be willing to answer a satisfaction survey aimed at continuous improvement of our services? (if you agree, the questionnaire will you be emailed during the year)