September 21, 2026
CHSLD: for better pain management
A person files a complaint against a CHSLD that failed to relieve their mother’s pain. Yet she showed clear signs of discomfort and asked the staff for help several times.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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May 11, 2026Revenu Québec: be careful not to put a file on hold too soon
Read moreA person filed a complaint against Revenu Québec for taking too long to update the first name in their file.
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April 27, 2026Paratransit: be sure to check with the person concerned before booking
Read moreA man files a complaint against a rehabilitation centre that booked him a very expensive paratransit services.
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April 7, 2026Changes in the administration of routine health care: consult the person concerned
Read moreA woman files a complaint against her CLSC for changing the way she receives routine care without consulting her.
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March 16, 2026Application for financial assistance: use the appropriate means of communication when contacting citizens
Read moreA citizen files a complaint against the Ministère de l’Emploi et de la Solidarité sociale for denying her application for financial assistance.
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March 9, 2026Home support: certain situations may affect the allowances granted
Read moreA man files a complaint against a CLSC that refuses to grant an allowance promoting independence at home to his spouse and caregiver.
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February 2, 2026Suicidal remarks in detention: quickly assess the risk to limit isolation
Read moreAn incarcerated man files a complaint against a detention facility that kept him in isolation even though he was fine.
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January 12, 2026Hospital: provide clear information to people who want to change their room selection
Read moreA woman files a complaint against a hospital that billed her for a room she did not wish to occupy.
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December 8, 2025Financial assistance: online information must be clear to avoid confusion
Read moreA man files a complaint against the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs for refusing to grant him financial assistance under the Chauffez vert program.
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November 10, 2025Emergency: listen to people who come back to triage
Read moreA woman files a complaint against a hospital because the triage nurse did not listen when the woman came back to see her.
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