For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A citizen filed a complaint against the Société d’habitation du Québec, which had refused to reimburse her for the repair of her garage door.
A man filed a complaint against a CHSLD for failing to provide him with important information on a relative.
A man applies to the Protecteur du citoyen because the Ministère des Ressources naturelles et des Forêts doesn’t act on his complaint.
A citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
An elderly person has filed a complaint against her CLSC for denying her access to the service employment paycheque.
A citizen lodged a complaint against a paramedic who disclosed information about her without her consent.
A citizen lodged a complaint against Revenu Québec, which was not allowing her to make a change to her relative’s tax file, for whom she is the mandatary.
A person files a complaint about a hospital that did not prevent a serious loss of autonomy in an elderly woman.
A citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
A person filed a complaint against a CHSLD for using medication too often to control a man in its care.
