April 7, 2025
Personal information: ambulance and paramedical staff have confidentiality obligations to respect
A citizen lodged a complaint against a paramedic who disclosed information about her without her consent.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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March 10, 2025Revenu Québec: read what is written in the protection mandates carefully
Read moreA citizen lodged a complaint against Revenu Québec, which was not allowing her to make a change to her relative’s tax file, for whom she is the mandatary.
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February 10, 2025Repeat hospitalizations: Better care to prevent loss of autonomy
Read moreA person files a complaint about a hospital that did not prevent a serious loss of autonomy in an elderly woman.
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January 13, 2025Discipline during detention: some evidence cannot be ignored
Read moreA citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
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November 25, 2024Medication as a control measure: to be used only as a last resort
Read moreA person filed a complaint against a CHSLD for using medication too often to control a man in its care.
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October 28, 2024SAAQclic: when a mistake is made, citizens must be reimbursed quickly
Read moreA citizen lodged a complaint against the SAAQ, which debited more than $500 for no reason.
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September 30, 2024Consent to care: essential, even when patients are hospitalized against their will
Read moreA citizen lodged a complaint against a hospital where he was treated without consenting.
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September 3, 2024CNESST: when a mistake is noticed, it must be corrected without delay
Read moreA worker filed a complaint against the CNESST, which refused to quickly correct an error in her tax slip.
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August 19, 2024End-of-life in a hospital: offer assistance but don’t forget about prescribed medication
Read moreA citizen filed a complaint against a hospital that may have left his family member alone just before he died.
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July 2, 2024Student financial assistance: be flexible when it comes to applications processed late
Read moreA citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
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