Real-life cases

For each complaint or report it receives, the Québec Ombudsman determines whether it can investigate. When an investigation is completed, and we see that a mistake or injustice has occurred, we make recommendations. We contact the authorities concerned to have the situation or problem resolved. Here are some real-life cases and intervention reports that illustrate how our investigations were carried out and our recommendations.

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  1. July 4, 2022
    Real-life cases

    CHSLD: communication is crucial

    An informal caregiver attended to a woman who lived in a CHSLD. The resident had skin redness and seemed uncomfortable. The informal caregiver complained to the Québec Ombudsman.

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  2. June 2, 2022
    Intervention report

    Intervention with McGill University Health Centre

    The Québec Ombudsman was informed about worrisome problems with the care delivered at Montreal Children’s Hospital. It decided to intervene with McGill University Health Centre, which is responsible for the care and services provided at the hospital.

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