When in doubt, Student Financial Assistance must follow up as required
A student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
A citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
A mother filed a complaint against a family-type resource which made organizing outings with her son complicated.
A citizen complained about Revenu Québec, which had cut part of her solidarity tax credit.
A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
A citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.
A man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.
A person filed a complaint against the Commission de protection du territoire agricole du Québec, which had sent them a formal notice.
A citizen filed a complaint against a private seniors' residence that refused to repair a rickety ramp.
A person filed a complaint against Revenu Québec when it failed to correct information in his tax return.