Discipline during detention: some evidence cannot be ignored
A citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
A person filed a complaint against a CHSLD for using medication too often to control a man in its care.
A citizen lodged a complaint against the SAAQ, which debited more than $500 for no reason.
A citizen lodged a complaint against a hospital where he was treated without consenting.
A worker filed a complaint against the CNESST, which refused to quickly correct an error in her tax slip.
A citizen filed a complaint against a hospital that may have left his family member alone just before he died.
A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
A permanent resident lodged a complaint against the Ministère de l'Immigration, de la Francisation et de l'Intégration, which failed to consider his availability for French courses.
A mother filed a complaint against the Director of Youth Protection because her intervention plan was incomplete.
A citizen lodged a complaint against Retraite Québec which was slow to issue her surviving spouse’s pension.