Student financial assistance: be flexible when it comes to applications processed late
A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
A permanent resident lodged a complaint against the Ministère de l'Immigration, de la Francisation et de l'Intégration, which failed to consider his availability for French courses.
A mother filed a complaint against the Director of Youth Protection because her intervention plan was incomplete.
A citizen lodged a complaint against Retraite Québec which was slow to issue her surviving spouse’s pension.
A citizen lodged a complaint against a hospital that had lost her clothes.
A citizen filed a complaint against the facility where he was incarcerated because he had no access to a washer nor to a dryer.
The relative of a citizen at the end of life lodged a complaint against a hospital that charged the citizen for his private room.
A road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.
The family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
A former detainee filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale when it turned down his social assistance application.