For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A citizen lodged a complaint against Revenu Québec, which was not allowing her to make a change to her relative’s tax file, for whom she is the mandatary.
A person files a complaint about a hospital that did not prevent a serious loss of autonomy in an elderly woman.
A citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
A person filed a complaint against a CHSLD for using medication too often to control a man in its care.
A citizen lodged a complaint against the SAAQ, which debited more than $500 for no reason.
A citizen lodged a complaint against a hospital where he was treated without consenting.
A worker filed a complaint against the CNESST, which refused to quickly correct an error in her tax slip.
A citizen filed a complaint against a hospital that may have left his family member alone just before he died.
A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
A permanent resident lodged a complaint against the Ministère de l'Immigration, de la Francisation et de l'Intégration, which failed to consider his availability for French courses.
