May 29, 2023
When in doubt, Student Financial Assistance must follow up as required
A student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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May 15, 2023
Hospital medical care: listen to patients and respect their needs
Read moreA citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
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May 8, 2023
Family-type resource: simplify outings for the residents
Read moreA mother filed a complaint against a family-type resource which made organizing outings with her son complicated.
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April 17, 2023
Revenu Québec: do all the required checking before making cuts
Read moreA citizen complained about Revenu Québec, which had cut part of her solidarity tax credit.
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April 3, 2023
Better assess post-operative children brought to the emergency room
Read moreA mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
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March 13, 2023
Workplace harassment: certain situations qualify you for compensation
Read moreA citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.
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February 20, 2023
People who live outside Québec: don’t pay ahead of time for care you may or may not receive
Read moreA man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.
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February 13, 2023
Farm land: only impose the conditions provided for by law
Read moreA person filed a complaint against the Commission de protection du territoire agricole du Québec, which had sent them a formal notice.
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February 6, 2023
Seniors' residences: do what needs doing to prevent accidents
Read moreA citizen filed a complaint against a private seniors' residence that refused to repair a rickety ramp.
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January 23, 2023
Taxes: make sure that your accountant is reliable
Read moreA person filed a complaint against Revenu Québec when it failed to correct information in his tax return.
90 results
