September 22, 2025
CHSLD: Keep legal representatives informed
A man filed a complaint against a CHSLD for failing to provide him with important information on a relative.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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June 30, 2025Absence of personnel: don’t forget to process pending files
Read moreA man applies to the Protecteur du citoyen because the Ministère des Ressources naturelles et des Forêts doesn’t act on his complaint.
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June 9, 2025Provide clear information to citizens to prevent errors
Read moreA citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
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May 5, 2025Home support: do not overly restrict access to the service employment paycheque
Read moreAn elderly person has filed a complaint against her CLSC for denying her access to the service employment paycheque.
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April 7, 2025Personal information: ambulance and paramedical staff have confidentiality obligations to respect
Read moreA citizen lodged a complaint against a paramedic who disclosed information about her without her consent.
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March 10, 2025Revenu Québec: read what is written in the protection mandates carefully
Read moreA citizen lodged a complaint against Revenu Québec, which was not allowing her to make a change to her relative’s tax file, for whom she is the mandatary.
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February 10, 2025Repeat hospitalizations: Better care to prevent loss of autonomy
Read moreA person files a complaint about a hospital that did not prevent a serious loss of autonomy in an elderly woman.
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January 13, 2025Discipline during detention: some evidence cannot be ignored
Read moreA citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
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November 25, 2024Medication as a control measure: to be used only as a last resort
Read moreA person filed a complaint against a CHSLD for using medication too often to control a man in its care.
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October 28, 2024SAAQclic: when a mistake is made, citizens must be reimbursed quickly
Read moreA citizen lodged a complaint against the SAAQ, which debited more than $500 for no reason.
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