A person files a complaint about a hospital that did not prevent a serious loss of autonomy in an elderly woman.
For a variety of reasons, this woman was hospitalized several times over the course of a few months. With each stay, her physical and mental condition deteriorated. She went from almost complete autonomy to an entirely different reality. She began to need help for all her activities of daily living, including feeding herself.
In light of these repeat hospitalizations, the staff should have paid special attention to her health records and the progression of her condition.
Since the intervention by the Protecteur du citoyen, a critical analysis of this situation has been carried out with the care workers involved.
Furthermore, the nursing staff now has access to tools to effectively assess the cognitive condition of hospitalized clients.
For further details on this real case, please see our 2023-2024 Annual Report (in French).
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
