The Québec Ombudsman commits to respecting your privacy and ensuring that your personal information is protected.

All the personal information conveyed by people who use our site is confidential. It is protected and processed in accordance with the Act respecting access to documents held by public bodies and the Protection of personal information.

Collecting and using personal information

Only authorized Québec Ombudsman employees have access to your personal information. This access is only granted for the exercise of their functions and for the tasks they must carry out.

Electronic messages are processed using the same privacy measures as regular mail.

For your security, do not email any information unless your connection is secure. A connection is secured when the security seal (closed padlock or key) is displayed in your browser’s address bar. The address must start with "https."

If you send us personal information by email or by means of one of our online forms, we will only use the information required to respond to your message. Our online forms are secured to protect your personal information.

For security reasons, we will not reply by email to requests which contain personal and confidential information without notice.

On Messenger, Facebook or any other platform used by the Québec Ombudsman, the information exchanged is not subject to our privacy rules. For your security, it is better to exchange confidential information only by means of our online forms.

As soon as you visit our website, the following information is automatically exchanged between your computer and our server:

  • Domain name and anonymized IP address (truncated address), including the service provider;
  • Types of browsers and operating system used;
  • Date and time of website access;
  • Pages visited;
  • Address of the referencing site if you accessed our site through another website.

Automatically transmitted data will not identify you personally. They are only used for statistical purposes. They inventory the pages consulted the most frequently and make it possible to offer content adapted to our visitors’ questions.

The Québec Ombudsman cannot profile or use targeted ads based on the information collected. This information is anonymous.

Our website uses cookies, text files that are stored on your hard drive when you visit a website. Cookies will not identify you personally. They are only used to make navigation easier. We do not store persistent cookies on users’ hard drives. When a session cookie is required for navigating, it is stored on your hard disc’s live memory. It is automatically deleted when you leave the site.

You can disable these cookies anytime by changing your browser settings. However, certain website functions may become unavailable.

The Québec Ombudsman’s website suggests links to other sites. As soon as you leave our site, the information exchanged is no longer subject to our privacy rules, but to those of the other sites you visit.

The Québec Ombudsman does not assume responsibility for the content and security of any information offered by third-party websites linked through its site. Before sharing personal information on these sites, read their privacy policy carefully. Also remember to enable your secure navigation settings.

The Québec Ombudsman’s principles concerning access to information can be found by visiting our Access to information page. The request for access forms and the name of the person in charge are also found on this page.