For each disclosure or report it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that wrongdoing has occurred, we make recommendations. We make them to the responsible authorities so that the situation is corrected or the problem is denounced. Here are investigation conclusions that show how our interventions are carried out.
The Protecteur du citoyen intervened after receiving a report concerning the quality of services provided to people with serious behavioural disorders. These people are housed in continuous assistance resources of the Centre intégré de santé et de services sociaux de Lanaudière.
The Protecteur du citoyen intervened following a report regarding the abusive application of control measures in various care units of Hôpital du Sacré-Cœur-de-Montréal.
The Protecteur du citoyen received a report denouncing the poor living conditions of adolescents housed in a unit of an Estrie rehabilitation centre. It decided to intervene.
The Protecteur du citoyen received a report about the CHU de Québec – Université Laval hospitals stating that people with spinal cord injuries were not receiving adequate care and services there. The Protecteur du citoyen decided to investigate.
The Protecteur du citoyen was informed about problems accessing CHSLDs located in central Montérégie. People living outside this area were having trouble being admitted. The Protecteur du citoyen decided to investigate.
According to a report, there were shortcomings in the services provided by certain CHSLDs in the Estrie region. The Protecteur du citoyen decided to intervene.
The Protecteur du citoyen received a report about the psychiatric unit of Hôpital du Centre-de-la-Mauricie in Shawinigan. Staff allegedly used control measures too quickly and the attitude of some nursing staff was inappropriate. The Protecteur du citoyen decided to intervene.
The Protecteur du citoyen received a report about CLSCs in the regions of Quebec, Charlevoix and Portneuf. Shortcomings were allegedly observed in the services offered to people suffering from a spinal cord injury. The Protecteur du citoyen conducted an investigation.
The Protecteur du citoyen received a report about the Établissement de détention de Hull. Seemingly, there were long wait times for healthcare and health service delivery. The Protecteur du citoyen decided to intervene.
The Protecteur du citoyen intervened in a rehabilitation centre run by CIUSSS de l'Estrie. The unit under investigation takes in minors with autism spectrum disorders or behavioural problems.
