For each disclosure or report it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that wrongdoing has occurred, we make recommendations. We make them to the responsible authorities so that the situation is corrected or the problem is denounced. Here are investigation conclusions that show how our interventions are carried out.
The Protecteur du citoyen received a report about the CHSLDs of Chaudière-Appalaches. Apparently, the presence of a nurse was not ensured at all times. The Protecteur du citoyen decided to intervene.
The Protecteur du citoyen was informed about various problems with the care and services at the emergency room of Hôpital Anna-Laberge. It decided to intervene.
The Protecteur du citoyen was informed about problems related to certain care procedures and services at Hôpital de Matane. It decided to intervene.
The Protecteur du citoyen learned that someone who had just registered with a family doctor had to start the process of registering on the Québec Family Doctor Finder (GAMF) from scratch. The Protecteur du citoyen decided to intervene on its own initiative.
In an intervention report released on April 18, 2018, the Protecteur du citoyen criticized the disparities in billing for hospital rooms.
The Protecteur du citoyen received a report concerning the process of accessing a place in a public residential resource on the territory of Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale.
Further to several reports received, the Protecteur du citoyen conducted an investigation into shortcomings at the emergency rooms of Hôpital de Hull and Hôpital de Gatineau.
The Protecteur du citoyen received a report about the difficulty North Shore residents have getting an appointment with a radiologist in order to receive anti-inflammatory injections.
The Protecteur du citoyen received a report regarding the inadequate environment in which dialysis is provided to Hôpital Maisonneuve-Rosemont patients.
The Protecteur du citoyen received reports concerning the lengthy wait times for magnetic resonance imaging (MRI) at Centre hospitalier de l’Université Laval (CHUL).
