June 29, 2021
Intervention at Hôpital de Matane
The Protecteur du citoyen was informed about problems related to certain care procedures and services at Hôpital de Matane. It decided to intervene.
Investigation conclusions
For each disclosure or report it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that wrongdoing has occurred, we make recommendations. We make them to the responsible authorities so that the situation is corrected or the problem is denounced. Here are investigation conclusions that show how our interventions are carried out.
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December 2, 2019
Intervention at Centre intégré de santé et de services sociaux de la Montérégie-Centre
Read moreThe Protecteur du citoyen learned that someone who had just registered with a family doctor had to start the process of registering on the Québec Family Doctor Finder (GAMF) from scratch. The Protecteur du citoyen decided to intervene on its own initiative.
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April 18, 2018
Billing for hospital rooms: the obligation to inform citizens adequately
Read moreIn an intervention report released on April 18, 2018, the Protecteur du citoyen criticized the disparities in billing for hospital rooms.
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November 13, 2017
Intervention report concerning Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale
Read moreThe Protecteur du citoyen received a report concerning the process of accessing a place in a public residential resource on the territory of Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale.
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October 13, 2017
Intervention report concerning Hôpital de Hull and Hôpital de Gatineau — Centre intégré de santé et de services sociaux de l’Outaouais
Read moreFurther to several reports received, the Protecteur du citoyen conducted an investigation into shortcomings at the emergency rooms of Hôpital de Hull and Hôpital de Gatineau.
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July 19, 2017
Intervention report concerning Centre intégré de santé et de services sociaux de la Côte-Nord
Read moreThe Protecteur du citoyen received a report about the difficulty North Shore residents have getting an appointment with a radiologist in order to receive anti-inflammatory injections.
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July 12, 2017
Intervention report concerning Hôpital Maisonneuve-Rosemont
Read moreThe Protecteur du citoyen received a report regarding the inadequate environment in which dialysis is provided to Hôpital Maisonneuve-Rosemont patients.
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April 28, 2017
Intervention report concerning Centre hospitalier de l’Université Laval du CHU de Québec — Université Laval
Read moreThe Protecteur du citoyen received reports concerning the lengthy wait times for magnetic resonance imaging (MRI) at Centre hospitalier de l’Université Laval (CHUL).
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March 1, 2017
Intervention report concerning quotas on incontinence products
Read moreThe Protecteur du citoyen conducted an investigation into allegations of quotas on incontinence briefs in residential and long-term care centres (CHSLDs).
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January 31, 2017
Intervention report concerning Centre intégré de santé et de services sociaux de la Gaspésie
Read moreThe Protecteur du citoyen received a report denouncing deficiencies in the care and services offered to Centre intégré de santé et de services sociaux de la Gaspésie users. The investigation it conducted concerned residential and long-term care centres as well as hospitals and CLSCs in the region.
43 results
