How to file a complaint?

Our services are free and the information you send will be handled confidentially.

Before filing a complaint:

  1. Make sure you have come to the right place.

    We only handle complaints about Government of Québec departments and agencies or health and social services institutions (second-level recourse). See Can we handle your complaint?.

  2. Have the required information and documents handy.

    To handle your complaint, information like the following can be useful:

    • The name of the person you talked to at the department, agency or institution concerned;
    • The date and time of the conversation or of the situation you experienced or saw;
    • A summary of what was said and done and of the outcome;
    • A copy of the documents you sent or received.

File a complaint now:

  • Using our secure online form:

  • By phone:
    (418) 643-2688
    Toll-free: 1-800-463-5070
    Our telephone services are available from Monday to Friday from 8:30 am to 4:30 pm. Outside those hours, leave a message and we will return your call as soon as possible.

  • By fax: 1-866-902-7130 

  • By mail: 800, place D'Youville, 19e étage, Québec (Québec)  G1R 3P4
    Printable complaint form (PDF, 689 Ko)

Not sure? 
Feel free to call us. We will refer you to the right resource or recourse if we see that we cannot help you.