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Special report on the Directeur de l’état civil
Expediting the transmission of death certificates, out of respect for citizens
Following numerous complaints received in 2024, the Protecteur du citoyen investigated the wainting times in the transmission of death certificates by the The Directeur de l’état civil.
Frequently Asked Questions
Make a complaint
Yes. This is called making a report to the Protecteur du citoyen. You can call in the report or use our complaint form.
Unless you want feedback from us, you do not have to provide any personal information.
The Office de la protection du consommateur can intervene if you are having trouble with a merchant or, more broadly, with the consumer sector.
For example, it can help you if you have problems after:
- buying or leasing a car;
- taking out a cable subscription;
- registering for a 10-lesson course.
If you are not sure, contact us and we will refer you to the right resource.
Denounce a reprehensible act
When you make a disclosure or cooperate in an audit or investigation stemming from the disclosure, you are allowed to reveal any information you would not otherwise be authorized to give out for reasons of confidentiality and loyalty.
You are protected under the Act respecting protection against reprisals related to the disclosure of wrongdoings.
See the How am I protected? section to know more about protection against reprisal.
Any verbal or written information gathered by mediators in the course of their duties is confidential. This means that it is inadmissible as evidence before a judicial or administrative tribunal, unless the parties involved agree.
Important: in criminal matters, mediators may be obliged to disclose what has been revealed to them or what they have become aware of in the course of their duties if this information is necessary for the accused to receive a full and complete defence.
To find out more, see the Handling reprisal complaints page.