No. The Québec Ombudsman is not empowered to contest decisions by the Premier, ministers or any other elected officials.
The Québec Ombudsman
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Independent, simple and free recourse
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
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Problem with a Government of Québec department or agency?
The Québec Ombudsman can help you.
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Problem with an institution within the health and social services network?
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
Contact us by phone
1-800-463-5070
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
Tabling of the Annual Report of the Québec Ombudsman
On September 29, 2016, the Québec Ombudsman released its 2015-2016 Annual Report at the National Assembly.
In the public service sector, lengthy wait times topped the list of substantiated grounds for complaint. In health and social services, deficient service quality remained the main ground for complaints and reports.
Common complaints
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"The personal care that my mother is getting at a CHSLD seems inadequate to me."
"Retraite Québec gave me insufficient information about my pension assessment."
" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."
"I got a notice of assessment from Revenu Québec that seems unfair."
"I can’t seem to be able to have my health insurance card renewed. "
Is your situation different?
Frequently Asked Questions
All frequently asked questions
As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.
Yes. This is called making a report to the Québec Ombudsman.
The Québec Ombudsman cannot intervene in cases involving Hydro-Québec.
News
September 29 2016
News
At the end of a decade as the Ombudsperson, today Raymonde Saint-Germain presented her findings and recommendations on the occasion of the tabling of the Québec Ombudsman’s 2015-2016 Annual Report in the National Assembly.
September 29 2016
News
As Québec’s Correctional Ombudsman, the Québec Ombudsman is tasked to ensure that the rights of detainees in Québec correctional facilities are upheld. This year, with chronic prison overcrowding as a backdrop, its findings mainly concern the transfer of female inmates from Maison Tanguay to Leclerc de Laval correctional facility.