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Inclusive and respectful service
A specialized approach for the First Nations and Inuit
The Protecteur du citoyen has undertaken a cultural safety initiative with First Nations and Inuit.
Frequently Asked Questions
Make a complaint
When you send documents using the document transmission form for a file that is being processed, if possible, indicate:
- your file number; and
- the intended receiver of the documents.
This information is useful for your request to be handled properly.
You can also use the available space to add any extra information.
No. The Protecteur du citoyen is not mandated to do so. To discuss the possibility of having legislation amended, contact your MNA.
Denounce a reprehensible act
You can contact the Protecteur du citoyen if you have any questions about filing a reprisal complaint or about complaint processing. We can help you with the procedure. You can reach us at 1 800 463-5070, Monday to Friday, 8:30 a.m. to 4:30 p.m.
When we can handle your reprisal complaint, we offer a mediation service free of charge. The aim of mediation is to actively find a solution to the situation you are experiencing through dialogue.
Please note: before starting mediation, we must have your agreement, as well as that of the person who carried out reprisal.
The mediator, appointed by the Protecteur du citoyen, acts impartially, neutrally and independently and helps the parties find a solution that suits them. If the parties come to an agreement, a settlement agreement is signed that puts an end to the handling of your complaint.
If no settlement is reached or if mediation is refused, we contact you to present the other options available.
To find out more, see the Handling reprisal complaints page.