The Québec Ombudsman can help you.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
"I’m not getting all the home support hours I should have."
"My daughter, who has mental health problems, has just been expelled from the centre where she was lodged."
"I disagree with the SAAQ about the amount of compensation I should have."
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
"I received a hospital room bill that I wasn’t informed about while I was hospitalized."
All frequently asked questions
No. To ensure personal information is protected and information is kept confidential, the Québec Ombudsman does not handle complaints on social media, even via private messenger.
A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged while a report is made by someone who has witnessed shortcomings or injustice in public services.
Many people turn to the Québec Ombudsman to file complaints against a hospital pharmacist, dentist, physician or resident.
The Québec Ombudsman cannot step in when complaints have to do with a municipality.
Retraite Québec turned down a woman’s disability pension application because it considered that all the possibilities in terms of treatments that could improve her condition had not been exhausted. She complained to the Québec Ombudsman.
A lady went to a hospital emergency room with symptoms of a stroke. She was assigned a non-urgent priority level. She complained to the Québec Ombudsman.