Home | Protecteur du Citoyen

The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

 

Other examples of incomplete information

"The CNESST has refused to reimburse me for the cost of my medication."

 

Other examples of financial damage

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."

 

Other examples of infringement of rights

Frequently Asked Questions

All frequently asked questions

No. Syndics of professional orders (Barreau du Québec, Collège des Médecins, etc.) are responsible for examining complaints about their members.

Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.

No. The Québec Ombudsman is not mandated to do so.

No. The Québec Ombudsman has no jurisdiction in that area.

News

All news

May 12 2021
Useful tip

In Québec, there is no minimum age for employment but the law gives school priority until young job-seekers get their diploma or reach the age when they no longer have to be in school. Here’s what you need to know.

April 26 2021
Investigation result

A citizen was convinced that his dogs had been mistreated while at an animal shelter. After investigating, the Ministère de l'Agriculture, des Pêcheries et de l'Alimentation (MAPAQ) concluded this was false. The man complained to the Québec Ombudsman.