The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Does this kind of situation sound familiar?

"An agency is dragging its heels in enforcing a decision by an administrative tribunal that ruled in my favour."

Wait times

"My daughter, who has mental health problems, has just been expelled from the centre where she was lodged."

Infringement of rights

"The personal care that my father is getting at a CHSLD seems inadequate to me."

Inadequate services

"I got a notice of assessment from Revenu Québec that seems unfair."

Financial damage

"I’m not getting all the home support hours I should have."

Inaccessible services

Frequently asked questions

All frequently asked questions

A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged. The complaint can also be filed by a family member...
The Québec Ombudsman remains neutral and independent. When a complaint falls under our jurisdiction, we interview all the parties concerned...
Many people turn to the Québec Ombudsman to file complaints against a hospital pharmacist, dentist, physician...


All News

May 4, 2015
Investigation result
A lady complained to the Québec Ombudsman about not being able to visit her spouse who was a detainee in a Québec correctional facility because the lounges (visiting areas) were closed on weekends.