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The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"I feel that the staff at a CHSLD are too informal with a relative of mine."


Other examples of staff attitude

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."


Other examples of infringement of rights

"The CLSC didn’t warn me before it cut the number of housekeeping hours I was eligible for."


Other examples of incomplete information

"I don’t understand why my benefits decreased this month."


Other examples of financial damage

"I received a notice of non-payment by mistake."


Other examples of administrative errors

Frequently Asked Questions

All frequently asked questions

As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.

Since May 1, 2017, you can go to the Québec Ombudsman.

No. The Québec Ombudsman is not empowered to contest decisions by the Premier, ministers or any other elected officials.

We examine the facts impartially and confidentially.


All news

October 15 2018
Investigation result

A woman criticized a community organization for not informing its members that they had the right to complain about the quality of the services received. She complained to the Québec Ombudsman.

October 10 2018
Special report

On October 10, 2018, the Québec Ombudsman released a special investigation report on the wait times for contesting confinement before the Tribunal administrative du Québec for people unwillingly kept in health institutions.