The Québec Ombudsman can help you.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
1-800-463-5070
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
In an investigation report released on April 18, 2018, the Québec Ombudsman criticized the lack of consistency in room billing from hospital to hospital and even within the same hospital. It also reported gaps in the information given to hospitalized patients or their representatives. It was also critical that current rules are no longer adapted to today’s reality.
"I received a hospital room bill that I wasn’t informed about while I was hospitalized."
"I’m not getting all the home support hours I should have."
"I disagree with the SAAQ about the amount of compensation I should have."
"I waited more than 10 hours at the emergency room even though my condition was serious."
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
All frequently asked questions
No. To ensure personal information is protected and information is kept confidential, the Québec Ombudsman does not handle complaints on social media, even via private messenger.
A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged while a report is made by someone who has witnessed shortcomings or injustice in public services.
Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.
No. The Québec Ombudsman cannot act to have a decision by a tribunal amended or overturned (for example, a decision by the Tribunal administratif du Québec, the Tribunal administratif du travail or the Régie du logement).
Ward, semi-private room or private room? Before being hospitalized, it’s a good idea to find out about the conditions and costs for each formula.
A woman learned that the subsidy she would receive from the CLSC was lower than what the social worker told her it would be. She complained to the Québec Ombudsman.