The Québec Ombudsman can help you.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
1-800-463-5070
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
In an investigation report produced further to complaints and reports, the Québec Ombudsman describes certain flaws in the system established in 2016 by the Ministère de la Santé et des Services sociaux to promote access to a family doctor. These flaws mean, in particular, long wait times and prioritization of people that can be inadequate at times.
"I received a hospital room bill that I wasn’t informed about while I was hospitalized."
"I’m not getting all the home support hours I should have."
"I disagree with the SAAQ about the amount of compensation I should have."
"I waited more than 10 hours at the emergency room even though my condition was serious."
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
All frequently asked questions
No. To ensure personal information is protected and information is kept confidential, the Québec Ombudsman does not handle complaints on social media, even via private messenger.
A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged while a report is made by someone who has witnessed shortcomings or injustice in public services.
Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.
No. The Québec Ombudsman cannot act to have a decision by a tribunal amended or overturned (for example, a decision by the Tribunal administratif du Québec, the Tribunal administratif du travail or the Régie du logement).
This May 20, the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) is celebrating its 20th birthday! 20 years of serving democracy.
In a letter to the Minister of Education, Recreation and Sports, the Québec Ombudsman commented on the draft Homeschooling Regulation.