The Québec Ombudsman
Contact us by phone
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
Findings and recommendations of the
Québec Ombudsman for 2014-2015
This year, the Québec Ombudsman intervened regarding 56 of the 81 government departments and agencies, as well as concerning 169 of the 286 institutions of the health and social services network within its jurisdiction.
In public services, long wait times topped the list of complaints deemed substantiated (29.9%). Failings with a financial impact were a close second, at 27.7% of substantiated complaints. The number of complaints and reports regarding health and social services was up 10.6% from last year.
"Revenu Québec is slow in issuing my tax refund."
"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
"I disagree with the SAAQ about the amount of compensation I should have."
"I’m having trouble getting the Act of Birth I asked the Directeur de l'état civil for."
Is your situation different?
Frequently Asked Questions
Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status. For example, you can file a complaint if you want to immigrate to Québec, so long as your complaint concerns a public service of the Government of Québec, in other words, a department, an agency or an institution that is part of the health and social services...
Yes. If a member of your family, one of your friends or an organization cannot lodge a complaint, you can do so for them. However, if you want to be informed about the Québec Ombudsman’s conclusions, the person or organization has to fill out the Power of Attorney form (PDF, 124 Ko) for that purpose beforehand.