The Québec Ombudsman can help you.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
In 1969, the Québec Ombudsman appeared on the scene to ensure that people’s rights were upheld in interacting with Québec public services.
Discover the Québec Ombudsman’s findings concerning Québec’s public services.
1-800-463-5070
Monday to Friday
8:30 a.m. to 4:30 p.m.
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
"Retraite Québec gave me insufficient information about my pension assessment."
"The CNESST has refused to reimburse for the cost of my medication."
"I waited more than 10 hours at the emergency room even though my condition was serious."
"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."
All frequently asked questions
Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status.
We examine the facts impartially and confidentially.
The Québec Ombudsman cannot step in when complaints have to do with the federal government.
Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.
In a letter to the Minister of Justice and the Minister of Health and Social Services, the Ombudsperson commented on Bill 31.
In a hospital, an end-of-life patient shared a room with an agitated man. A family member complained to the Québec Ombudsman to speak out against the situation.