The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
The Québec Ombudsman's findings concerning Québec's public services.
The Québec Ombudsman can help you.
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
1-800-463-5070
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
Fifty years ago, on Mai 1, 1969, the Québec Ombudsman appeared on the scene to ensure that people’s rights were upheld in interacting with Québec public services. Ever since, it has handled more than 910,000 requests.
"My daughter, who has mental health problems, has just been expelled from the centre where she was lodged."
"I feel that the employee who handled my application was disrespectful."
"Retraite Québec gave me insufficient information about my pension assessment."
All frequently asked questions
The Québec Ombudsman cannot step in when complaints have to do with the federal government.
To protect your personal information, our online complaint form is secure. The information sent online is rigorously encrypted to prevent pirating.
No. To ensure personal information is protected and information is kept confidential, the Québec Ombudsman does not handle complaints on social media, even via private messenger.
A citizen was the legal representative of one of her relatives. She saw that the health institution providing him with services was not keeping her well informed. She complained to the Québec Ombudsman.
A citizen asked the Direction principale des biens non réclamés to have a car moved. When the processing of her file dragged on, she complained to the Québec Ombudsman.