The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Does this kind of situation sound familiar?

"An agency is dragging its heels in enforcing a decision by an administrative tribunal that ruled in my favour."

Wait times

"My daughter, who has mental health problems, has just been expelled from the centre where she was lodged."

Infringement of rights

"The personal care that my father is getting at a CHSLD seems inadequate to me."

Inadequate services

"I got a notice of assessment from Revenu Québec that seems unfair."

Financial damage

"I’m not getting all the home support hours I should have."

Inaccessible services

Frequently asked questions

All frequently asked questions

A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged. The complaint can also be filed by a family member...
The Québec Ombudsman remains neutral and independent. When a complaint falls under our jurisdiction, we interview all the parties concerned...
Many people turn to the Québec Ombudsman to file complaints against a hospital pharmacist, dentist, physician...


All News

May 27, 2015
Useful tip
Here’s a look at some Loans and Bursaries Program requirements for people who want to study outside Québec.
May 25, 2015
Investigation result
A citizen with a physical disability appealed to the Québec Ombudsman because the rehabilitation centre he goes to refused to replace his four-wheel mobility scooter which had broken.