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The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."


Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."


Other examples of incomplete information

"The CNESST has refused to reimburse for the cost of my medication."


Other examples of financial damage

"I waited more than 10 hours at the emergency room even though my condition was serious."


Other examples of wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."


Other examples of infringement of rights

Frequently Asked Questions

All frequently asked questions

Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.

No. The Québec Ombudsman is not empowered to do so.

No. The Québec Ombudsman has no jurisdiction in that area.

Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.


All news

February 18 2020
Reaction to bills and draft regulations

The Québec Ombudsman presented a brief to the Committee on Health and Social Services during the special consultations on Bill 52, Act to strengthen the complaint examination process of the health and social services network, in particular for users receiving services from private institutions.

February 17 2020
Investigation result

A hospitalized woman used her call bell, but no one came. As a result, she had to get up on her own, and she fell. The woman felt that the fall could have been prevented if someone had come to her sooner. She complained to the Québec Ombudsman.