The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"My daughter, who has mental health problems, has just been expelled from the centre where she was lodged."
 

Other examples of infringement of rights

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
 

Other examples of inadequate services

"The personal care that my father is getting at a CHSLD seems inadequate to me."
 

Other examples of staff attitude

"The CLSC didn’t warn me before it cut the number of housekeeping hours I was eligible for."
 

Other examples of incomplete information

"I’m not getting all the home support hours I should have."
 

Other examples of inaccessible services

Frequently Asked Questions

All frequently asked questions

A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged while a report is made by someone who has witnessed shortcomings or injustice in public services.
Check your browser. The Québec Ombudsman’s site is designed to function with most PC or Mac browsers. We recommend that you always use the latest version for speedy web page display.
Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.
Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status.

News

All news

April 25 2016
Investigation result
A citizen complained when the Ministère du Travail, de l’Emploi et de la Solidarité sociale turned down his application for assistance.
April 20 2016
Useful tip
Under certain conditions, people with disabilities can get a permit that simplifies their life…