The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
The Québec Ombudsman can help you.
"I feel that the staff at a CHSLD are too informal with a relative of mine."
" The CNESST has refused to reimburse for the cost of my medication."
" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."
All frequently asked questions
Since May 1, 2017, you can go to the Québec Ombudsman.
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As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.
Throughout her career, the current Ombudsperson has always given social rights and defense of the underprivileged pride of place.
The Québec Ombudsman received a report about various failings at Centre d’hébergement et de soins de longue durée (CHSLD) Herron, a private uncontracted health institution.