The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"The personal care that my mother is getting at a CHSLD seems inadequate to me."

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

Other examples of incomplete information

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."

Other examples of infringement of rights

"I got a notice of assessment from Revenu Québec that seems unfair."

Other examples of financial damage

"I can’t seem to be able to have my health insurance card renewed. "

Other examples of wait times


All news

August 29 2016
Investigation result
A detainee complained to the Québec Ombudsman after being put in solitary confinement for two consecutive stays for no reason.
August 24 2016
Useful tip
Watchful of residential conditions for the elderly, the Québec Ombudsman recently published an investigation report about private seniors’ residences. Here is the second article to help you get a clearer view and to know more about your rights.