The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"The personal care that my mother is getting at a CHSLD seems inadequate to me."

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

Other examples of incomplete information

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."

Other examples of infringement of rights

"I got a notice of assessment from Revenu Québec that seems unfair."

Other examples of financial damage

"I can’t seem to be able to have my health insurance card renewed. "

Other examples of wait times


All news

October 17 2016
Investigation result
A young woman was denied all benefits under the Québec Parental Insurance Plan (QPIP) because she did not meet a program requirement for reasons due solely to her employer. She filed a complaint with the Québec Ombudsman.
October 11 2016
Investigation result
A student who was a beneficiary under the Loans and Bursaries Program was denied the loan remission for which he felt he qualified. He filed a complaint with the Québec Ombudsman.