Home | Protecteur du Citoyen

The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

 

Other examples of incomplete information

"The CNESST has refused to reimburse for the cost of my medication."

 

Other examples of financial damage

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."

 

Other examples of infringement of rights

Frequently Asked Questions

All frequently asked questions

Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.

No. The Québec Ombudsman is not empowered to do so.

No. The Québec Ombudsman has no jurisdiction in that area.

Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.

News

All news

October 21 2020
Useful tip

When people with reduced autonomy become vulnerable, there are different ways to protect them.

October 19 2020
Reaction to bills and draft regulations

In a letter to the Minister of the Environment and the Fight against Climate Change, the Ombudsperson commented on the draft Regulation to amend the Regulation respecting the quality of drinking water.