The Québec Ombudsman presented a brief to the Committee on Health and Social Services during the special consultations on Bill 52, Act to strengthen the complaint examination process of the health and social services network, in particular for users receiving services from private institutions.
A hospitalized woman used her call bell, but no one came. As a result, she had to get up on her own, and she fell. The woman felt that the fall could have been prevented if someone had come to her sooner. She complained to the Québec Ombudsman.