Home | Protecteur du Citoyen

The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

 

Other examples of incomplete information

"The CNESST has refused to reimburse for the cost of my medication."

 

Other examples of financial damage

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."

 

Other examples of infringement of rights

Frequently Asked Questions

All frequently asked questions

Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status.

We examine the facts impartially and confidentially.

The Québec Ombudsman cannot step in when complaints have to do with the federal government.

Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.

News

All news

January 24 2020
Reaction to bills and draft regulations

In a letter to the Minister of Justice and the Minister of Health and Social Services, the Ombudsperson commented on Bill 31.

January 20 2020
Investigation result

In a hospital, an end-of-life patient shared a room with an agitated man. A family member complained to the Québec Ombudsman to speak out against the situation.