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The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

"The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."

 

Other examples of infringement of rights

"I feel like it’s taking forever to find out whether I qualify for financial assistance."

 

Other examples of wait times

"I’m not getting all the home support hours I should have."

 

Other examples of inaccessible services

"I disagree with the SAAQ about the amount of compensation I should have."

 

Other examples of financial damage

"I received a hospital room bill that I wasn’t informed about while I was hospitalized."

 

Other examples of incomplete information

Frequently Asked Questions

All frequently asked questions

Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status.

We examine the facts impartially and confidentially.

The Québec Ombudsman cannot step in when complaints have to do with the federal government.

Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.

News

All news

December 5 2019
News

The Special Committee on the Rights of the Child and Youth Protection is currently holding public hearings. On December 5, 2019, the Québec Ombudsman presented a brief.

December 2 2019
Intervention report

The Québec Ombudsman learned that someone who had just registered with a family doctor had to start the process of registering on the Québec Family Doctor Finder (GAMF) from scratch. The Québec Ombudsman decided to intervene on its own initiative.