The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"Revenu Québec is slow in issuing my tax refund."

Other examples of long wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."

Other examples of infringement of rights

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

Other examples of inadequate services

"I disagree with the SAAQ about the amount of compensation I should have."

Other examples of financial damage

"I’m having trouble getting the Act of Birth I asked the Directeur de l'état civil for."

Other examples of inaccessible services

Frequently asked questions

All frequently asked questions

Yes. If a member of your family, one of your friends or an organization cannot lodge a complaint…

The Québec Ombudsman remains neutral and independent. When a complaint falls under our jurisdiction, we interview all the parties concerned...
Many people turn to the Québec Ombudsman to file complaints against a hospital pharmacist, dentist, physician...


All News

June 29, 2015
Investigation result
A young adult who had been placed in a psychiatric unit was able to dodge supervision by staff and escape twice. His mother complained to the Québec Ombudsman and asked it to call for measures to improve security.