Home | Protecteur du Citoyen

The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

 

Other examples of incomplete information

"The CNESST has refused to reimburse for the cost of my medication."

 

Other examples of financial damage

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."

 

Other examples of infringement of rights

Frequently Asked Questions

All frequently asked questions

Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.

No. The Québec Ombudsman is not empowered to do so.

No. The Québec Ombudsman has no jurisdiction in that area.

Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.

News

All news

March 30 2020
Investigation result

A citizen who wanted his name changed did so successfully. Afterwards, he asked the Société de l’assurance automobile du Québec (SAAQ) to change the information in his file. When it refused, the man complained to the Québec Ombudsman.

March 19 2020
News

Due to the exceptional circumstances stemming from COVID-19, our offices are currently closed. We urge you to file your complaint using our online form. Only requests concerning the health and safety of individuals are handled. Thank you for understanding.