The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
The Québec Ombudsman's findings concerning Québec's public services.
The Québec Ombudsman can help you.
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
1-800-463-5070
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
In a special report, the Québec Ombudsman described numerous violations by the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation (MAPAQ) in applying the Act to facilitate the disclosure of wrongdoings relating to public bodies.
"My daughter, who has mental health problems, has just been expelled from the centre where she was lodged."
"I feel that the employee who handled my application was disrespectful."
"Retraite Québec gave me insufficient information about my pension assessment."
All frequently asked questions
The Québec Ombudsman cannot step in when complaints have to do with the federal government.
To protect your personal information, our online complaint form is secure. The information sent online is rigorously encrypted to prevent pirating.
No. To ensure personal information is protected and information is kept confidential, the Québec Ombudsman does not handle complaints on social media, even via private messenger.
On July 17, 2019, the Québec Ombudsman released a new public integrity investigation conclusion.
In a letter to Justice Minister Sonia LeBel, Ombudsperson Marie Rinfret commented on the draft Regulation to amend the Regulation respecting legal aid.