The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"I feel that the staff at a CHSLD are too informal with a relative of mine."

Other examples of staff attitude

"I have to pay back an amount I thought I was eligible for."

Other examples of financial damage

"The personal care that my father is getting at a CHSLD seems inadequate to me."

Other examples of inadequate services

"Revenu Québec is slow in issuing my tax refund."

Other examples of wait times

"I received a notice of non-payment by mistake."

Other examples of administrative errors


All news

March 27 2017
Investigation result

A 65-year-old citizen no longer qualified for social assistance because of his age. He complained to the Québec Ombudsman when the Ministère du Travail, de l’Emploi et de la Solidarité sociale refused to make up the difference between the pension he received from the federal government and the social assistance he had gotten before.

March 22 2017
Useful tip

You can consent to or refuse care at any time.