The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"Revenu Québec is slow in issuing my tax refund."

Other examples of long wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."

Other examples of infringement of rights

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

Other examples of inadequate services

"I disagree with the SAAQ about the amount of compensation I should have."

Other examples of financial damage

"I’m having trouble getting the Act of Birth I asked the Directeur de l'état civil for."

Other examples of inaccessible services

Frequently Asked Questions

All frequently asked questions

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Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status. For example, you can file a complaint if you want to immigrate to Québec, so long as your complaint concerns a public service of the Government of Québec, in other words, a department, an agency or an institution that is part of the health and social services...

Yes. If a member of your family, one of your friends or an organization cannot lodge a complaint, you can do so for them. However, if you want to be informed about the Québec Ombudsman’s conclusions, the person or organization has to fill out the Power of Attorney form (PDF, 124 Ko) for that purpose beforehand.

The Québec Ombudsman remains neutral and independent. When a complaint falls under our jurisdiction, we interview all the parties concerned...


All news

October 5 2015
The Québec Ombudsman espouses the principle and purpose of health and social services legislation, which is to promote access for all to health services of the best possible quality, regardless of the ability to pay.
October 5 2015
Investigation result
A person complained on her mother’s behalf because she felt that her mother had not been properly assessed when she arrived at a hospital emergency room.