The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Does this kind of situation sound familiar?

"Revenu Québec is slow in issuing my tax refund."

Wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."

Infringement of rights

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

Inadequate services

"I disagree with the SAAQ about the amount of compensation I should have."

Financial damage

"I’m having trouble getting the Act of Birth I asked the Directeur de l'état civil for."

Inaccessible services

Frequently asked questions

All frequently asked questions

Yes. If a member of your family, one of your friends or an organization cannot lodge a complaint…

The Québec Ombudsman remains neutral and independent. When a complaint falls under our jurisdiction, we interview all the parties concerned...
Many people turn to the Québec Ombudsman to file complaints against a hospital pharmacist, dentist, physician...


All News

May 27, 2015
Useful tip
Here’s a look at some Loans and Bursaries Program requirements for people who want to study outside Québec.
May 25, 2015
Investigation result
A citizen with a physical disability appealed to the Québec Ombudsman because the rehabilitation centre he goes to refused to replace his four-wheel mobility scooter which had broken.