Home | Protecteur du Citoyen

The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"I feel that the staff at a CHSLD are too informal with a relative of mine."

 

Other examples of staff attitude

"I got a notice of assessment from Revenu Québec that seems unfair."

 

Other examples of financial damage

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

"I received a notice of non-payment by mistake."

 

Other examples of administrative errors

Frequently Asked Questions

All frequently asked questions

A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged while a report is made by someone who has witnessed shortcomings or injustice in public services.

Since May 1, 2017, you can go to the Québec Ombudsman.

No. The Québec Ombudsman cannot act to have a decision by a tribunal amended or overturned (for example, a decision by the Tribunal administratif du Québec or the Régie du logement).

News

All news

September 18 2019
Reaction to bills and draft regulations

As part of the consultations on Bill 18, the Québec Ombudsman presented a brief to the Committee on Citizen Relations.

September 16 2019
Investigation result

A citizen who received social assistance wanted her temporarily limited capacity for employment recognized. The Ministère du Travail, de l'Emploi et de la Solidarité sociale refused. She complained to the Québec Ombudsman.