The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"My daughter, who has mental health problems, has just been expelled from the centre where she was lodged."

Other examples of infringement of rights

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

Other examples of inadequate services

"The personal care that my father is getting at a CHSLD seems inadequate to me."

Other examples of staff attitude

"The CLSC didn’t warn me before it cut the number of housekeeping hours I was eligible for."

Other examples of incomplete information

"I’m not getting all the home support hours I should have."

Other examples of inaccessible services

Frequently Asked Questions

All frequently asked questions

A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged while a report is made by someone who has witnessed shortcomings or injustice in public services.
Check your browser. The Québec Ombudsman’s site is designed to function with most PC or Mac browsers. We recommend that you always use the latest version for speedy web page display.
Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.
Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status.


All news

May 24 2016
Investigation result
A detainee was transferred to a correctional facility several hundred kilometres from where he lived. Now that he was about to be released, he contested the facility’s refusal to provide transportation back to his region.
May 19 2016
Today, Ombudsperson Raymonde Saint-Germain gave the opening speech at a symposium on home support services in Québec in 2030 held in Rimouski.