Home | Protecteur du Citoyen

The Québec Ombudsman

Make a complaint using
our secure online form

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

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How to make a complaint

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"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

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"Retraite Québec gave me insufficient information about my pension assessment."

 

Other examples of incomplete information

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"The CNESST has refused to reimburse me for the cost of my medication."

 

Other examples of financial damage

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"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

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"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."

 

Other examples of infringement of rights

Frequently Asked Questions

All frequently asked questions

Can I make a complaint to the Québec Ombudsman concerning the CNESST?

Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.

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Can the Québec Ombudsman have legislation modified?

No. The Québec Ombudsman is not empowered to do so.

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Does the Québec Ombudsman handle complaints about universities?

No. The Québec Ombudsman has no jurisdiction in that area.

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Does the Québec Ombudsman conduct investigations outside Québec City and Montréal?

Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.

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News

All news

April 16 2021
Reaction to bills and draft regulations

Brief by the Québec Ombudsman on Bill 88

On April 14, 2021, the Québec Ombudsperson sent a brief to the Committee on Transportation and the Environment on Bill 88, Act to amend the Act respecting the conservation and development of wildlife and other legislative provisions.

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April 14 2021
Reaction to bills and draft regulations

Brief by the Québec Ombudsman on Bill 83

On April 14, 2021, the Québec Ombudsperson presented a brief to the Committee on Health and Social Services on Bill 83, Act respecting mainly the health insurance plan and prescription drug insurance plan eligibility of certain children whose parents’ migratory status is precarious.

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