The Québec Ombudsman can help you.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
1-800-463-5070
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
In a report released on October 10, 2018, the Québec Ombudsman looked into Tribunal administratif du Québec (TAQ) recourse for people kept in a health institution against their will. The investigation revealed that overly long wait times for contesting confinement jeopardize access to such recourse.
"I feel that the staff at a CHSLD are too informal with a relative of mine."
" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."
"The CLSC didn’t warn me before it cut the number of housekeeping hours I was eligible for."
All frequently asked questions
As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.
Since May 1, 2017, you can go to the Québec Ombudsman.
No. The Québec Ombudsman is not empowered to contest decisions by the Premier, ministers or any other elected officials.
We examine the facts impartially and confidentially.
A woman criticized a community organization for not informing its members that they had the right to complain about the quality of the services received. She complained to the Québec Ombudsman.
On October 10, 2018, the Québec Ombudsman released a special investigation report on the wait times for contesting confinement before the Tribunal administrative du Québec for people unwillingly kept in health institutions.