The Québec Ombudsman

Common complaints

"I received a notice of non-payment by mistake."


Other examples of administrative errors

"Revenu Québec is slow in issuing my tax refund."


Other examples of wait times

"I feel that the staff at a CHSLD are too informal with a relative of mine."


Other examples of staff attitude

" The CNESST has refused to reimburse for the cost of my medication."


Other examples of financial damage

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."


Other examples of infringement of rights

Frequently Asked Questions

All frequently asked questions

Since May 1, 2017, you can go to the Québec Ombudsman.

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As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.


All news

November 15 2017
Useful tip

After surgery or a hospital stay, you realize that an object that you had with you when you were admitted has gone missing.

November 13 2017
Intervention report

The Québec Ombudsman received a report concerning the process of accessing a place in a public residential resource on the territory of Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale.