The Québec Ombudsman can help you.
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
In 1969, the Québec Ombudsman appeared on the scene to ensure that people’s rights were upheld in interacting with Québec public services.
1-800-463-5070
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
"I waited more than 10 hours at the emergency room even though my condition was serious."
"I feel that the staff at a CHSLD are too informal with a relative of mine."
"I got a notice of assessment from Revenu Québec that seems unfair."
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
All frequently asked questions
A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged while a report is made by someone who has witnessed shortcomings or injustice in public services.
Since May 1, 2017, you can go to the Québec Ombudsman.
The answer is no. Explanation.
No. The Québec Ombudsman cannot act to have a decision by a tribunal amended or overturned (for example, a decision by the Tribunal administratif du Québec or the Régie du logement).
As part of the consultations on Bill 18, the Québec Ombudsman presented a brief to the Committee on Citizen Relations.
A citizen who received social assistance wanted her temporarily limited capacity for employment recognized. The Ministère du Travail, de l'Emploi et de la Solidarité sociale refused. She complained to the Québec Ombudsman.