The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"Revenu Québec is slow in issuing my tax refund."
 

Other examples of long wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."
 

Other examples of infringement of rights

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
 

Other examples of inadequate services

"I disagree with the SAAQ about the amount of compensation I should have."
 

Other examples of financial damage

"I’m having trouble getting the Act of Birth I asked the Directeur de l'état civil for."
 

Other examples of inaccessible services

Frequently Asked Questions

All frequently asked questions

Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status. For example, you can file a complaint if you want to immigrate to Québec, so long as your complaint concerns a public service of the Government of Québec, in other words, a department, an agency or an institution that is part of the health and social services...

Yes. If a member of your family, one of your friends or an organization cannot lodge a complaint, you can do so for them. However, if you want to be informed about the Québec Ombudsman’s conclusions, the person or organization has to fill out the Power of Attorney form (PDF, 124 Ko) for that purpose beforehand.

The Québec Ombudsman remains neutral and independent. When a complaint falls under our jurisdiction, we interview all the parties concerned...
Many people turn to the Québec Ombudsman to file complaints against a hospital pharmacist, dentist, physician...

News

All news

July 13 2015
Investigation result
A citizen wanted the Régie de l’assurance maladie to reimburse him for his hospital fees further to a surgery outside Québec for which he had made all the arrangements.
July 8 2015
Useful tip
Do you tend to be a pack rat when it comes to paperwork, or do you shred it as soon as you can?