The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
The Québec Ombudsman can help you.
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
1-800-463-5070
Monday to Friday
8:30 a.m. to 4:30 p.m.
The Québec Ombudsman unveils its new visual identity. Modern and minimalist, it echoes the institution’s mission that puts people front and centre.
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
"Retraite Québec gave me insufficient information about my pension assessment."
"The CNESST has refused to reimburse for the cost of my medication."
"I waited more than 10 hours at the emergency room even though my condition was serious."
"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."
All frequently asked questions
Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.
No. The Québec Ombudsman is not empowered to do so.
No. The Québec Ombudsman has no jurisdiction in that area.
Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.
A citizen learned that his driver’s licence was about to be suspended because of an unpaid fine. He said that it was a mistake but he was obliged to pay the fine anyway. Wanting to be reimbursed, he complained to the Québec Ombudsman.
In a letter to the Minister of Immigration, Francization and Integration, the Ombudsperson commented on the draft Regulation to amend the Québec Immigration Regulation.