Complaints are handled confidentiallyand personal information is protected. Only the people authorized to access it because of their job can do so.
Before examining your complaint, we make sure that we can act. If we cannot, we refer you to the right resource.
The Québec Ombudsman has the powers of an investigation commissioner. This means that it can demand access to the information we need and answers to our questions.
Our Service Statement presents our commitments regarding the services we offer. Feel free to make suggestions on how we can improve our services.