Complaints are handled confidentiallyand personal information is protected. Only the people authorized to access it because of their job can do so.
Before examining your complaint, we make sure that we can act. If we cannot, we refer you to the right resource.
- We collect the information we need from the parties concerned (complainant and the department, agency or institution).
- If we see that a mistake or an unjust action has occurred, we send our recommendations to the government department or agency or the institution involved so it can correct the situation as quickly as possible.
- We have the power to recommend but we cannot impose our opinions as a court would. However, 98% o our recommendations are accepted.
- If we feel that nothing is wrong, we inform you that we have decided not to go any further, and the reasons are explained.
The Québec Ombudsman has the powers of an investigation commissioner. This means that it can demand access to the information we need and answers to our questions.
Our Service Statement presents our commitments regarding the services we offer. Feel free to make suggestions on how we can improve our services.