News | Protecteur du Citoyen

News

  1. January 18 2021
    Investigation result

    Someone learned that they would no longer receive last-resort financial assistance. The explanation was that they owned a building of too great a value. The person complained to the Québec Ombudsman.

  2. January 14 2021
    News

    On January 14, 2021, the Québec Ombudsman released a new public integrity investigation conclusion.

  3. January 13 2021
    Useful tip

    Are you a biological or an adoptive parent awaiting a child? The Québec Parental Insurance Plan (QPIP) has just been improved.

  4. January 5 2021
    Investigation result

    An informal caregiver wanted to see a social worker, but her CLSC denied her request. The woman complained to the Québec Ombudsman.

  5. December 16 2020
    Useful tip

    In Québec, most wage earners are entitled to a day’s pay for each statutory holiday. But there are exceptions.

  6. December 10 2020
    Special report

    As part of an investigation into the first wave of COVID-19 in CHSLDs, the Québec Ombudsman has published a Progress Report that gives the floor to those who experienced the crisis firsthand.

  7. December 7 2020
    Investigation result

    A citizen contacted Retraite Québec to obtain the surviving spouse’s pension. She provided several pieces of evidence proving her spouse’s death and their relationship, but the agency asked for more. The woman complained to the Québec Ombudsman.

  8. December 2 2020
    Useful tip

    Adopting a child? You now have the right to more benefit weeks.

  9. November 23 2020
    Investigation result

    A hospitalized person said that she had been assaulted by another service user. Feeling that she should have been better protected, she complained to the Québec Ombudsman.

  10. November 18 2020
    Useful tip

    Québec’s health insurance card is required everywhere where care covered by the public plan is provided. Presenting a valid card is the only way of being sure that you do not have to pay out of pocket on the spot.