November 10, 2025
Emergency: listen to people who come back to triage
A woman files a complaint against a hospital because the triage nurse did not listen when the woman came back to see her.
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November 6, 2025Situation Report: Implementation of the calls for action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec
Read moreOn November 6, 2025, the Protecteur du citoyen published a situation report on the implementation of the calls for action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec: listening, reconciliation and progress.
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November 3, 2025
Reaction to Bill 109
Read moreOn October 29, 2025, the Protecteur du citoyen sent a letter to the Commission de la culture et de l’éducation in which he commented on Bill 109 – An Act to affirm the cultural sovereignty of Québec and to enact the Act respecting the discoverability of French-language cultural content in the digital environment.
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October 23, 2025
Intervention at Hôpital de Hull
Read moreThe Protecteur du citoyen intervened after receiving a report concerning the quality and safety of the care provided at Hôpital de Hull. The reported problems concerned, in particular, user assessment and monitoring in various hospital units.
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October 21, 2025
Reaction to three draft regulations to amend regulations respecting residential leases
Read moreOn October 17, 2025, the Ombudsperson sent a letter to the Minister Responsible for Housing. In this letter, he comments on three draft regulations respecting residential leases.
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October 20, 2025Residential adaptation: Obtain all relevant information before confirming the reimbursement
Read moreA citizen filed a complaint against the Société d’habitation du Québec, which had refused to reimburse her for the repair of her garage door.
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October 14, 2025Unmarried couples: Do you know your rights?
Read moreSince June 30, 2025, certain unmarried couples may be in a parental union. Their rights in this situation are very different from those of couples in a de facto union. Here’s what you need to know.
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September 30, 2025
Reaction to the draft Regulation respecting surgical services
Read moreIn a letter sent to the President and Chief Executive Officer of Santé Québec on September 26, 2025, the Protecteur du citoyen comments on the draft Regulation respecting surgical services.
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September 22, 2025CHSLD: Keep legal representatives informed
Read moreA man filed a complaint against a CHSLD for failing to provide him with important information on a relative.
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September 16, 2025
Response to a draft regulation on the use of monitoring mechanisms by users in CHSLDs and certain rehabilitation centres
Read moreOn September 12, 2025, the Ombudsperson sent a letter to the Minister responsible for Social Services in which he commented on the draft Regulation respecting the terms governing the use of monitoring mechanisms by certain users.
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