News

As part of the consultations on Bill 18, the Québec Ombudsman presented a brief to the Committee on Citizen Relations.

A citizen who received social assistance wanted her temporarily limited capacity for employment recognized. The Ministère du Travail, de l'Emploi et de la Solidarité sociale refused. She complained to the Québec Ombudsman.

Under certain conditions, you may qualify for loans and bursaries to study outside Québec.

A woman had to travel to a hospital by plane for surgery. Her physician wanted a family member to accompany her, but the health institution refused. The woman paid for the second plane ticket herself and complained to the Québec Ombudsman.

A woman asked the Directeur de l’état civil for a birth certificate, but she never received it. She was therefore told that she had to reapply and pay the fees again. She complained to the Québec Ombudsman.

If an elderly person or you are victims of financial abuse, help is available.

A man at the emergency ward was served a meal that was completely unsuited to his condition. Since the staff were unable to give him a more appropriate meal, the citizen complained to the Québec Ombudsman.

A citizen received compensation from the Société de l’assurance automobile du Québec (the SAAQ) following an accident. Feeling that she qualified for a bigger amount, she complained to the Québec Ombudsman.

Feel free to ask the staff at the department responsible for the program for help.

A woman at a hospital wanted medication that she generally took at home. The staff could only give her an equivalent product. She therefore took her own medication and filed a complaint with the Québec Ombudsman.