News | Protecteur du Citoyen


  1. January 16 2019

    At some point did you apply for permanent lodging in a CHSLD, an intermediate resource or a family-type resource, or did a family member apply on your behalf?
    The Québec Ombudsman would like you to answer this survey.

  2. January 16 2019
    Useful tip

    In most cases, yes. Here are the details for better understanding the invoice.

  3. January 14 2019
    Investigation result

    In a hospital, a user had a mattress that was adapted to his condition. When he was transferred to another care unit, he was deprived of the mattress for several days. His spouse complained to the Québec Ombudsman.

  4. January 7 2019
    Investigation result

    A person applied to Retraite Québec for a surviving spouse’s pension. In handling the application, the agency asked certain witnesses in the person’s environment insensitive questions. The applicant complained to the Québec Ombudsman.

  5. December 17 2018
    Investigation result

    An elderly person was taken to hospital after falling. After surgery, she fell again. Her condition declined and she died not long afterwards. A family member complained to the Québec Ombudsman.

  6. December 12 2018
    Useful tip

    Don’t forget to notify the Directeur de l’état civil.

  7. December 10 2018
    Investigation result

    A citizen’s residence was flooded during the spring thaw. An appraiser mandated by the Ministère de la Sécurité publique was dispatched to assess the damage. Several months later, the citizen had not gotten any feedback. He complained to the Québec Ombudsman.

  8. December 3 2018
    Investigation result

    A man was found dead in a boarding house a few days after he died. Noting that several vulnerable people were living there, the Québec Ombudsman decided to investigate.

  9. November 29 2018
    Annual report

    Rapport annuel

    The Ombudsperson Marie Rinfret tabled the 48th edition of the organization’s Annual Report in the National Assembly on September 28th, 2017. In it, she weighs in on the quality of public services in Québec.

  10. November 26 2018
    Investigation result

    Revenu Québec claimed part of a citizen’s solidarity tax credit. The man complained to the Québec Ombudsman.