The Protecteur du citoyen is investigating the use of artificial intelligence (AI) and computer algorithms in Québec public services. To this end, the Protecteur du citoyen is inviting researchers, organizations and people with relevant expertise to submit a brief.
News
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May 11, 2026Revenu Québec: be careful not to put a file on hold too soon
Read moreA person filed a complaint against Revenu Québec for taking too long to update the first name in their file.
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May 7, 2026
Reaction to Bill 23
Read moreOn May 7, 2026, the Protecteur du citoyen presented a brief to the Committee on Health and Social Services. The document relates to Bill 23, An Act mainly to provide better support to persons whose mental state could present a risk for their own safety or that of others.
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May 6, 2026Healthcare: can your 14-year-old child refuse it?
Read moreWhen healthcare and social services professionals want to provide care to a child, they must first consult the child’s parents. However, if the youth is 14 or over, their own consent to receive care is usually enough. Here’s what you need to know.
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April 27, 2026Paratransit: be sure to check with the person concerned before booking
Read moreA man files a complaint against a rehabilitation centre that booked him a very expensive paratransit services.
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April 14, 2026A guide to promote an inclusive digital shift in public services
Read moreOn April 14, 2026, Québec Ombudsperson Marc-André Dowd released a good practice guide for inclusive public services in the digital age.
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April 7, 2026Changes in the administration of routine health care: consult the person concerned
Read moreA woman files a complaint against her CLSC for changing the way she receives routine care without consulting her.
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March 31, 2026Consent to medical care: the choice is yours
Read moreAs an adult, you have the right to accept—or refuse—health care or social services. In rare circumstances, however, they may be imposed on you. Here’s what you need to know.
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March 16, 2026Application for financial assistance: use the appropriate means of communication when contacting citizens
Read moreA citizen files a complaint against the Ministère de l’Emploi et de la Solidarité sociale for denying her application for financial assistance.
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March 9, 2026Home support: certain situations may affect the allowances granted
Read moreA man files a complaint against a CLSC that refuses to grant an allowance promoting independence at home to his spouse and caregiver.
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