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An elderly person asked Retraite Québec for her tax statements but the agency refused to provide them. She complained to the Québec Ombudsman.

Further to the high volume of requests received by the Québec Ombudsman concerning the mandatory wearing of masks or other face covers in enclosed public spaces throughout Québec as of July 18, we wish to inform you that the Québec Ombudsman considers this decision reasonable in the context of the COVID-19 pandemic.

Victims of assault, including sexual assault, can now seek legal action at any point, with no time restrictions.

A citizen learned that his driver’s licence was about to be suspended because of an unpaid fine. He said that it was a mistake but he was obliged to pay the fine anyway. Wanting to be reimbursed, he complained to the Québec Ombudsman.

In a letter to the Minister of Immigration, Francization and Integration, the Ombudsperson commented on the draft Regulation to amend the Québec Immigration Regulation.

How to file a complaint about a residential centre.

As a participant of the Aim for Employment program, a citizen received a monthly amount. When she learned that her payments would be cut, she was confused and worried. She complained to the Québec Ombudsman.

In a letter to André Bachand, the Chair of the Committee on Institutions, Ombudsperson Marie Rinfret commented on Bill 55.

On June 10, 2020, the Québec Ombudsman released an opinion on CHSLD lodging fees revealing significant disparities in how residents’ contribution is calculated. It made three recommendations to the Ministère de la Santé et des Services sociaux.

Legal aid consists of offering the services of an attorney free of charge. Do you qualify?