1. December 11 2017
    Intervention report

    The Québec Ombudsman received a report concerning, among other things, financial solicitation of the people living at Fondation Aube Nouvelle, a private seniors’ residence in the Beauce region.

  2. December 11 2017
    Investigation result

    After receiving home support for 20 years, a woman with multiple sclerosis was no longer considered eligible for the assistance program. She complained to the Québec Ombudsman.

  3. December 4 2017
    Investigation result

    A social assistance recipient who lived alone and had been receiving a shelter allowance from Revenu Québec for several years was suddenly cut off. He complained to the Québec Ombudsman.

  4. November 29 2017
    Useful tip

    Are you having trouble with a Government of Québec department or agency or a health and social services network institution? You can contact the Québec Ombudsman.

  5. November 27 2017
    Investigation result

    For safety reasons, a decision was made at a correctional facility to remove all the chairs from a living section. Some detainees complained to the Québec Ombudsman.

  6. November 22 2017
    Reaction to bills and draft regulations

    In a letter to Francine Charbonneau, Minister responsible for Seniors and Anti-Bullying, the Québec Ombudsman commented on the draft Regulation respecting the terms governing the use of monitoring mechanisms by a user sheltered in a facility maintained by an institution operating a residential and long-term care centre.

  7. November 20 2017
    Investigation result

    A mother with a mental disorder lost custody of her children. She felt that she had not gotten the mental health services to which she was entitled as a parent. She complained to the Québec Ombudsman.

  8. November 15 2017
    Useful tip

    After surgery or a hospital stay, you realize that an object that you had with you when you were admitted has gone missing.

  9. November 13 2017
    Intervention report

    The Québec Ombudsman received a report concerning the process of accessing a place in a public residential resource on the territory of Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale.

  10. November 13 2017
    Investigation result

    Two years after applying to purchase land in the public domain, a woman was still waiting for an answer from the Department. She complained to the Québec Ombudsman.

287 results