News | Protecteur du Citoyen

News

  1. May 21 2019
    Investigation result

    A citizen asked the Direction principale des biens non réclamés to have a car moved. When the processing of her file dragged on, she complained to the Québec Ombudsman.

  2. May 16 2019
    Intervention report

    The Québec Ombudsman received a report concerning Centre d’hébergement et de soins de longue durée (CHSLD) de Saint-Lambert-sur-le-Golf. Seemingly, staff turnover was high and there was a shortage of healthcare personnel. This situation allegedly affected certain aspects of assistance and hygiene care to the residents.

  3. May 15 2019
    News

    The term of office of Mr. Claude Dussault, Deputy Ombudsman – Citizen and User Services with the Québec Ombudsman, will be renewed for a five-year period as of August 3, 2019.

  4. May 14 2019
    Reaction to bills and draft regulations

    Within the context of the consultations on Bill 16, the Québec Ombudsman submitted a brief to the Committee on Planning and the Public Domain. The brief deals solely with the amendments concerning the Régie du logement.

  5. May 13 2019
    Reaction to bills and draft regulations

    In a letter to the Minister of Education and Higher Education, Jean-François Roberge, Ombudsperson Marie Rinfret commented on the draft Regulation to amend the Homeschooling Regulation.

  6. May 13 2019
    Investigation result

    A mother asked that her son not be attended to by students. Her request went unheeded, so she complained to the Québec Ombudsman.

  7. May 6 2019
    Investigation result

    The Ministère du Travail, de l'Emploi et de la Solidarité sociale (MTESS) wanted to decrease the financial assistance granted to a citizen. He complained to the Québec Ombudsman.

  8. April 29 2019
    Investigation result

    The hearing aid of a woman living at an intermediate resource (IR) broke because it was mishandled. The IR felt that it was not responsible for the accident and refused to compensate her. A family member complained to the Québec Ombudsman.

  9. April 25 2019
    Useful tip

    Read on to find out whether you qualify for assistance as the owner of a principal residence or as a tenant.

  10. April 23 2019
    Investigation result

    A citizen could not correct certain information entered in his Registraire des entreprises (REQ) file. When he contacted REQ to solve the problem, he discovered that his enterprise’s registration had been cancelled. He complained to the Québec Ombudsman.