News | Protecteur du Citoyen


  1. March 30 2020
    Investigation result

    A citizen who wanted his name changed did so successfully. Afterwards, he asked the Société de l’assurance automobile du Québec (SAAQ) to change the information in his file. When it refused, the man complained to the Québec Ombudsman.

  2. March 19 2020

    Due to the exceptional circumstances stemming from COVID-19, our offices are currently closed. We urge you to file your complaint using our online form. Only requests concerning the health and safety of individuals are handled. Thank you for understanding.

  3. March 16 2020
    Investigation result

    An organization called the police to take a dangerous citizen to the hospital, which they did quickly. The man said that he had not deserved such treatment. He complained to the Québec Ombudsman.

  4. March 11 2020
    Useful tip

    Do you have a physical impairment? A disabled parking permit could make your life easier.

  5. March 9 2020
    Investigation result

    A woman with an impairment needed money quickly. She applied to a local employment centre (CLE) for last-resort financial assistance. Her social worker complained to the Québec Ombudsman because the CLE was slow to process the woman’s application.

  6. March 2 2020
    Investigation result

    A citizen had been waiting for months for a place in a residential resource. She considered that the resource where she had been placed temporarily did not meet her needs. Upset and anxious, she complained to the Québec Ombudsman.

  7. February 27 2020
    Special report

    The Québec Ombudsman investigated into settlements between Revenu Québec and certain taxpayers. On February 27, 2020, it released its investigation report on the subject.

  8. February 26 2020
    Useful tip

    In case of a misunderstanding with the owner of a private seniors’ residence, recourse is available.

  9. February 24 2020
    Investigation result

    A man had a disability caused by a work-related accident. His physician advised him to buy a hand bike. The CNESST refused to reimburse him for it. The man complained to the Québec Ombudsman.

  10. February 18 2020
    Reaction to bills and draft regulations

    The Québec Ombudsman presented a brief to the Committee on Health and Social Services during the special consultations on Bill 52, Act to strengthen the complaint examination process of the health and social services network, in particular for users receiving services from private institutions.