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At some point did you apply for permanent lodging in a CHSLD, an intermediate resource or a family-type resource, or did a family member apply on your behalf?
The Québec Ombudsman would like you to answer this survey.

In most cases, yes. Here are the details for better understanding the invoice.

In a hospital, a user had a mattress that was adapted to his condition. When he was transferred to another care unit, he was deprived of the mattress for several days. His spouse complained to the Québec Ombudsman.

A person applied to Retraite Québec for a surviving spouse’s pension. In handling the application, the agency asked certain witnesses in the person’s environment insensitive questions. The applicant complained to the Québec Ombudsman.

An elderly person was taken to hospital after falling. After surgery, she fell again. Her condition declined and she died not long afterwards. A family member complained to the Québec Ombudsman.

Don’t forget to notify the Directeur de l’état civil.

A citizen’s residence was flooded during the spring thaw. An appraiser mandated by the Ministère de la Sécurité publique was dispatched to assess the damage. Several months later, the citizen had not gotten any feedback. He complained to the Québec Ombudsman.

A man was found dead in a boarding house a few days after he died. Noting that several vulnerable people were living there, the Québec Ombudsman decided to investigate.

The Ombudsperson Marie Rinfret tabled the 48th edition of the organization’s Annual Report in the National Assembly on September 28th, 2017. In it, she weighs in on the quality of public services in Québec.

Revenu Québec claimed part of a citizen’s solidarity tax credit. The man complained to the Québec Ombudsman.