News | Protecteur du Citoyen

News

  1. August 10 2020
    Investigation result

    An elderly person asked Retraite Québec for her tax statements but the agency refused to provide them. She complained to the Québec Ombudsman.

  2. July 14 2020
    News

    Further to the high volume of requests received by the Québec Ombudsman concerning the mandatory wearing of masks or other face covers in enclosed public spaces throughout Québec as of July 18, we wish to inform you that the Québec Ombudsman considers this decision reasonable in the context of the COVID-19 pandemic.

  3. July 8 2020
    Useful tip

    Victims of assault, including sexual assault, can now seek legal action at any point, with no time restrictions.

  4. June 29 2020
    Investigation result

    A citizen learned that his driver’s licence was about to be suspended because of an unpaid fine. He said that it was a mistake but he was obliged to pay the fine anyway. Wanting to be reimbursed, he complained to the Québec Ombudsman.

  5. June 26 2020
    Reaction to bills and draft regulations

    In a letter to the Minister of Immigration, Francization and Integration, the Ombudsperson commented on the draft Regulation to amend the Québec Immigration Regulation.

  6. June 25 2020
    Useful tip

    How to file a complaint about a residential centre.

  7. June 15 2020
    Investigation result

    As a participant of the Aim for Employment program, a citizen received a monthly amount. When she learned that her payments would be cut, she was confused and worried. She complained to the Québec Ombudsman.

  8. June 11 2020
    Reaction to bills and draft regulations

    In a letter to André Bachand, the Chair of the Committee on Institutions, Ombudsperson Marie Rinfret commented on Bill 55.

  9. June 10 2020
    Special report

    On June 10, 2020, the Québec Ombudsman released an opinion on CHSLD lodging fees revealing significant disparities in how residents’ contribution is calculated. It made three recommendations to the Ministère de la Santé et des Services sociaux.

  10. June 10 2020
    Useful tip

    Legal aid consists of offering the services of an attorney free of charge. Do you qualify?