News | Protecteur du Citoyen


  1. January 20 2020
    Investigation result

    In a hospital, an end-of-life patient shared a room with an agitated man. A family member complained to the Québec Ombudsman to speak out against the situation.

  2. January 15 2020
    Useful tip

    Québec Ombudsman, student ombudsman, municipal ombudsman… Here’s for a better idea of the difference between them.

  3. January 13 2020
    Investigation result

    A man whose residence was flooded received an amount of money from the Ministère de la Sécurité publique. Considering this amount insufficient, he complained to the Québec Ombudsman.

  4. January 6 2020
    Investigation result

    A child with a severe disability was not getting all the home support hours to which he had the right. His exhausted parents complained to the Québec Ombudsman to criticize the lack of services.

  5. December 16 2019
    Investigation result

    A citizen noticed that Revenu Québec had seized her Canada child benefit. Aware that the agency was not allowed to seize these amounts, she complained to the Québec Ombudsman.

  6. December 11 2019
    Useful tip

    Planning a long trip outside Québec? The length of your stay could affect your insurance.

  7. December 10 2019
    Reaction to bills and draft regulations

    In a letter to the Minister of Municipal Affairs and Housing, the Ombudsperson commented on the draft By-law to amend the By-law respecting the conditions for the leasing of dwellings in low-rental housing.

  8. December 9 2019
    Investigation result

    At a hospital emergency room, a woman learned that a relative had been sent to another section. Disagreeing with the decision, she complained to the Québec Ombudsman.

  9. December 5 2019

    The Special Committee on the Rights of the Child and Youth Protection is currently holding public hearings. On December 5, 2019, the Québec Ombudsman presented a brief.

  10. December 2 2019
    Intervention report

    The Québec Ombudsman learned that someone who had just registered with a family doctor had to start the process of registering on the Québec Family Doctor Finder (GAMF) from scratch. The Québec Ombudsman decided to intervene on its own initiative.