News | Protecteur du Citoyen


  1. December 12 2018
    Useful tip

    Don’t forget to notify the Directeur de l’état civil.

  2. December 10 2018
    Investigation result

    A citizen’s residence was flooded during the spring thaw. An appraiser mandated by the Ministère de la Sécurité publique was dispatched to assess the damage. Several months later, the citizen had not gotten any feedback. He complained to the Québec Ombudsman.

  3. December 3 2018
    Investigation result

    A man was found dead in a boarding house a few days after he died. Noting that several vulnerable people were living there, the Québec Ombudsman decided to investigate.

  4. November 29 2018
    Annual report

    Rapport annuel

    The Ombudsperson Marie Rinfret tabled the 48th edition of the organization’s Annual Report in the National Assembly on September 28th, 2017. In it, she weighs in on the quality of public services in Québec.

  5. November 26 2018
    Investigation result

    Revenu Québec claimed part of a citizen’s solidarity tax credit. The man complained to the Québec Ombudsman.

  6. November 19 2018
    Investigation result

    A person complained about having been wrongly considered unavailable for surgery.

  7. November 14 2018
    Useful tip

    Have you been charged fees that you feel were unfair after going to a hospital or clinic?

  8. November 13 2018

    On November 9, 2018, Ombudsperson Marie Rinfret was named Vice President of the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF). The AOMF held its 10th convention in Brussels last week.

  9. November 13 2018
    Intervention report

    The Québec Ombudsman received a report concerning emergency services at Hôpital d’Amqui (Centre intégré de santé et de services sociaux (CISSS) du Bas-Saint-Laurent).

  10. November 12 2018
    Investigation result

    A woman had been sexually assaulted. She applied for assistance from the Direction de l’indemnisation des victimes d’actes criminels (DIVAC). Because she did not get the compensation to which she felt she was entitled regularly, she complained to the Québec Ombudsman.