News | Protecteur du Citoyen

News

  1. September 18 2019
    Reaction to bills and draft regulations

    As part of the consultations on Bill 18, the Québec Ombudsman presented a brief to the Committee on Citizen Relations.

  2. September 16 2019
    Investigation result

    A citizen who received social assistance wanted her temporarily limited capacity for employment recognized. The Ministère du Travail, de l'Emploi et de la Solidarité sociale refused. She complained to the Québec Ombudsman.

  3. September 11 2019
    Useful tip

    Under certain conditions, you may qualify for loans and bursaries to study outside Québec.

  4. September 9 2019
    Investigation result

    A woman had to travel to a hospital by plane for surgery. Her physician wanted a family member to accompany her, but the health institution refused. The woman paid for the second plane ticket herself and complained to the Québec Ombudsman.

  5. September 3 2019
    Investigation result

    A woman asked the Directeur de l’état civil for a birth certificate, but she never received it. She was therefore told that she had to reapply and pay the fees again. She complained to the Québec Ombudsman.

  6. August 28 2019
    Useful tip

    If an elderly person or you are victims of financial abuse, help is available.

  7. August 26 2019
    Investigation result

    A man at the emergency ward was served a meal that was completely unsuited to his condition. Since the staff were unable to give him a more appropriate meal, the citizen complained to the Québec Ombudsman.

  8. August 19 2019
    Investigation result

    A citizen received compensation from the Société de l’assurance automobile du Québec (the SAAQ) following an accident. Feeling that she qualified for a bigger amount, she complained to the Québec Ombudsman.

  9. August 14 2019
    Useful tip

    Feel free to ask the staff at the department responsible for the program for help.

  10. August 12 2019
    Investigation result

    A woman at a hospital wanted medication that she generally took at home. The staff could only give her an equivalent product. She therefore took her own medication and filed a complaint with the Québec Ombudsman.