News | Protecteur du Citoyen

News

  1. August 26 2019
    Investigation result

    A man at the emergency ward was served a meal that was completely unsuited to his condition. Since the staff were unable to give him a more appropriate meal, the citizen complained to the Québec Ombudsman.

  2. August 19 2019
    Investigation result

    A citizen received compensation from the Société de l’assurance automobile du Québec (the SAAQ) following an accident. Feeling that she qualified for a bigger amount, she complained to the Québec Ombudsman.

  3. August 14 2019
    Useful tip

    Feel free to ask the staff at the department responsible for the program for help.

  4. August 12 2019
    Investigation result

    A woman at a hospital wanted medication that she generally took at home. The staff could only give her an equivalent product. She therefore took her own medication and filed a complaint with the Québec Ombudsman.

  5. July 24 2019
    Intervention report

    The Québec Ombudsman received various reports about Centre d’hébergement L’Éden de Laval (Éden). They described flaws in the quality of the care and services provided there.

  6. July 17 2019
    News

    On July 17, 2019, the Québec Ombudsman released a new public integrity investigation conclusion.

  7. July 16 2019
    Reaction to bills and draft regulations

    In a letter to Justice Minister Sonia LeBel, Ombudsperson Marie Rinfret commented on the draft Regulation to amend the Regulation respecting legal aid.

  8. July 10 2019
    Useful tip

    What does RAMQ cover?

  9. July 8 2019
    Investigation result

    A citizen asked the SAAQ to license his stored vehicle and he paid to have it registered at the same time. Afterwards, he realized he had made a mistake. He asked the SAAQ to reimburse him, but it refused. He filed a complaint with the Québec Ombudsman.

  10. July 3 2019
    Useful tip

    What does the SAAQ cover?