News | Protecteur du Citoyen


  1. May 14 2018
    Investigation result

    A woman had a traffic accident and sustained several injuries. The SAAQ refused to acknowledge the connection between the accident and the impairments she was experiencing. She complained to the Québec Ombudsman.

  2. May 7 2018
    Intervention report

    The Québec Ombudsman received a report concerning failings in the care and services provided at Résidence Bellerive, a private seniors’ residence under agreement with Centre intégré universitaire de santé et de services sociaux de l’Est-de-l’Île-de-Montréal.

  3. May 7 2018
    Investigation result

    A woman felt that her husband, who had dementia, had been subjected to excessive means of control during a hospital stay. She complained to the Québec Ombudsman.

  4. May 2 2018
    Useful tip

    Whether for mowing lawns, summer practicums or a job while studying, there are safety standards.

  5. April 30 2018
    Investigation result

    An immigration candidate found out two years later that his file had been closed due to non-compliance. He complained to the Québec Ombudsman.

  6. April 23 2018
    Investigation result

    A detainee who was taking antibiotics was transferred to another correctional facility where she was not given her medication. She complained to the Québec Ombudsman.

  7. April 18 2018
    Intervention report

    In an intervention report released on April 18, 2018, the Québec Ombudsman criticized the disparities in billing for hospital rooms.

  8. April 18 2018
    Useful tip

    Ward, semi-private room or private room? Before being hospitalized, it’s a good idea to find out about the conditions and costs for each formula.

  9. April 16 2018
    Investigation result

    A woman learned that the subsidy she would receive from the CLSC was lower than what the social worker told her it would be. She complained to the Québec Ombudsman.

  10. April 12 2018
    Reaction to bills and draft regulations

    In a letter to the Committee on Labour and the Economy, the Québec Ombudsman commented on Bill 173 – Act mainly to introduce a basic income for persons with a severely limited capacity for employment.