- August 26 2019Investigation result
A man at the emergency ward was served a meal that was completely unsuited to his condition. Since the staff were unable to give him a more appropriate meal, the citizen complained to the Québec Ombudsman.
- August 19 2019Investigation result
A citizen received compensation from the Société de l’assurance automobile du Québec (the SAAQ) following an accident. Feeling that she qualified for a bigger amount, she complained to the Québec Ombudsman.
- August 14 2019Useful tip
Feel free to ask the staff at the department responsible for the program for help.
- August 12 2019Investigation result
A woman at a hospital wanted medication that she generally took at home. The staff could only give her an equivalent product. She therefore took her own medication and filed a complaint with the Québec Ombudsman.
- July 24 2019Intervention report
The Québec Ombudsman received various reports about Centre d’hébergement L’Éden de Laval (Éden). They described flaws in the quality of the care and services provided there.
- July 17 2019News
On July 17, 2019, the Québec Ombudsman released a new public integrity investigation conclusion.
- July 16 2019Reaction to bills and draft regulations
In a letter to Justice Minister Sonia LeBel, Ombudsperson Marie Rinfret commented on the draft Regulation to amend the Regulation respecting legal aid.
- July 10 2019Useful tip
What does RAMQ cover?
- July 8 2019Investigation result
A citizen asked the SAAQ to license his stored vehicle and he paid to have it registered at the same time. Afterwards, he realized he had made a mistake. He asked the SAAQ to reimburse him, but it refused. He filed a complaint with the Québec Ombudsman.
- July 3 2019Useful tip
What does the SAAQ cover?