News | Protecteur du Citoyen

News

  1. May 14 2019
    Reaction to bills and draft regulations

    Within the context of the consultations on Bill 16, the Québec Ombudsman submitted a brief to the Committee on Planning and the Public Domain. The brief deals solely with the amendments concerning the Régie du logement.

  2. May 13 2019
    Reaction to bills and draft regulations

    In a letter to the Minister of Education and Higher Education, Jean-François Roberge, Ombudsperson Marie Rinfret commented on the draft Regulation to amend the Homeschooling Regulation.

  3. May 13 2019
    Investigation result

    A mother asked that her son not be attended to by students. Her request went unheeded, so she complained to the Québec Ombudsman.

  4. May 6 2019
    Investigation result

    The Ministère du Travail, de l'Emploi et de la Solidarité sociale (MTESS) wanted to decrease the financial assistance granted to a citizen. He complained to the Québec Ombudsman.

  5. April 29 2019
    Investigation result

    The hearing aid of a woman living at an intermediate resource (IR) broke because it was mishandled. The IR felt that it was not responsible for the accident and refused to compensate her. A family member complained to the Québec Ombudsman.

  6. April 25 2019
    Useful tip

    Read on to find out whether you qualify for assistance as the owner of a principal residence or as a tenant.

  7. April 23 2019
    Investigation result

    A citizen could not correct certain information entered in his Registraire des entreprises (REQ) file. When he contacted REQ to solve the problem, he discovered that his enterprise’s registration had been cancelled. He complained to the Québec Ombudsman.

  8. April 17 2019
    Useful tip

    Attestations, income tax papers, invoices. The amount of time documents have to be kept varies widely. To give you a clearer idea, here’s a short list.

  9. April 15 2019
    Investigation result

    A family caregiver wanted the woman he took care of to get home support. When the request was denied, he complained to the Québec Ombudsman.

  10. April 8 2019
    Investigation result

    A citizen felt penalized because the Société de l’assurance automobile du Québec (SAAQ) gave him an appointment too late. He complained to the Québec Ombudsman.