Your health insurance card allows you to receive health care and services free of charge in Québec. However, if you forget or lose your card, the situation may be different. Here’s what you need to know.
A person files a complaint about a hospital that did not prevent a serious loss of autonomy in an elderly woman.
The Protecteur du citoyen received a report about the CHU de Québec – Université Laval hospitals stating that people with spinal cord injuries were not receiving adequate care and services there. The Protecteur du citoyen decided to investigate.
Does your landlord want to increase your rent or make other changes to your lease? As of December 2024, there are new obligations for the landlord to meet.
The Protecteur du citoyen was informed about problems accessing CHSLDs located in central Montérégie. People living outside this area were having trouble being admitted. The Protecteur du citoyen decided to investigate.
In a letter sent to the Commission des finances publiques, the Ombudsperson, Marc-André Dowd, comments on Bill 82, An Act respecting the national digital identity and amending other provisions.
According to a report, there were shortcomings in the services provided by certain CHSLDs in the Estrie region. The Protecteur du citoyen decided to intervene.
On December 1, 2024, Santé Québec became responsible for health and social services network operations.
A citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
The Protecteur du citoyen received a report about the psychiatric unit of Hôpital du Centre-de-la-Mauricie in Shawinigan. Staff allegedly used control measures too quickly and the attitude of some nursing staff was inappropriate. The Protecteur du citoyen decided to intervene.
