News

August 21, 2024

Health and social services

Intervention at CISSS de l'Outaouais concerning the Établissement de détention de Hull

The Protecteur du citoyen received a report about the Établissement de détention de Hull. Seemingly, there were long wait times for healthcare and health service delivery. The Protecteur du citoyen decided to intervene.

August 20, 2024

Bills and legislation

Reaction to the draft Regulation to amend the Individual and Family Assistance Regulation

In a letter to the Minister Responsible for Social Solidarity and Community Action, Ombudsperson Marc-André Dowd commented on the draft Regulation to amend the Individual and Family Assistance Regulation.

Sick old man lying alone on a hospital bed.

August 19, 2024

End-of-life in a hospital: offer assistance but don’t forget about prescribed medication

A citizen filed a complaint against a hospital that may have left his family member alone just before he died.

A student leaving school looks at his cell phone with a surprised and distressed look.

July 2, 2024

Student financial assistance: be flexible when it comes to applications processed late

A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.

June 21, 2024

News

The Protecteur du citoyen adopts a statement of principles concerning First Nations and Inuit

To mark National Indigenous Peoples Day, Ombudsperson Marc-André Dowd is highlighting First Nations and Inuit heritage, resilience and diversity throughout Québec.

June 17, 2024

Health and social services

Intervention concerning a rehabilitation centre in Estrie

The Protecteur du citoyen intervened in a rehabilitation centre run by CIUSSS de l'Estrie. The unit under investigation takes in minors with autism spectrum disorders or behavioural problems.

A disgruntled young adult raises his hands while looking at his computer screen

June 17, 2024

French courses: the Department must take citizens’ availability into account

A permanent resident lodged a complaint against the Ministère de l'Immigration, de la Francisation et de l'Intégration, which failed to consider his availability for French courses.

June 6, 2024

Health and social services

Intervention regarding a rehabilitation unit for young offenders in Lévis

The Protecteur du citoyen received a report about a secure unit that houses young offenders. The unit is part of a rehabilitation centre run by CISSS de Chaudière-Appalaches. The Protecteur du citoyen decided to intervene.

June 4, 2024

Bills and legislation

Reaction to the draft Regulation to amend the Regulation under the Act respecting the Québec correctional system

In a letter to the Minister of Public Security, Ombudsperson Marc-André Dowd commented on the draft Regulation to amend the Regulation under the Act respecting the Québec correctional system.

Discouraged looking woman sitting on her stoop with her hand on her forehead.

June 3, 2024

The DYP's expectations must be clearly explained to the parents concerned

A mother filed a complaint against the Director of Youth Protection because her intervention plan was incomplete.

Share this page