- November 29 2017Useful tip
Are you having trouble with a Government of Québec department or agency or a health and social services network institution? You can contact the Québec Ombudsman.
- November 27 2017Investigation result
For safety reasons, a decision was made at a correctional facility to remove all the chairs from a living section. Some detainees complained to the Québec Ombudsman.
- November 22 2017Reaction to bills and draft regulations
In a letter to Francine Charbonneau, Minister responsible for Seniors and Anti-Bullying, the Québec Ombudsman commented on the draft Regulation respecting the terms governing the use of monitoring mechanisms by a user sheltered in a facility maintained by an institution operating a residential and long-term care centre.
- November 20 2017Investigation result
A mother with a mental disorder lost custody of her children. She felt that she had not gotten the mental health services to which she was entitled as a parent. She complained to the Québec Ombudsman.
- November 15 2017Useful tip
After surgery or a hospital stay, you realize that an object that you had with you when you were admitted has gone missing.
- November 13 2017Intervention report
The Québec Ombudsman received a report concerning the process of accessing a place in a public residential resource on the territory of Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale.
- November 13 2017Investigation result
Two years after applying to purchase land in the public domain, a woman was still waiting for an answer from the Department. She complained to the Québec Ombudsman.
- November 7 2017Intervention report
The Québec Ombudsman received a report about various problems at a private seniors’ residence, Domaine La Marguerite, located in Rimouski. The investigation confirmed that certain failings existed.
- November 6 2017Investigation result
A woman had been reimbursing a debt to the Ministère du Travail, de l’Emploi et de la Solidarité sociale for nearly 25 years. She made an offer of full and final settlement to the Department, which it refused. She complained to the Québec Ombudsman.
- November 3 2017Intervention report
The Québec Ombudsman received a report about shortcomings in the quality of the care and services provided at a residence that houses people who receive services from Centre intégré de santé et de services sociaux des Laurentides.