News | Protecteur du Citoyen

News

  1. July 24 2019
    Intervention report

    The Québec Ombudsman received various reports about Centre d’hébergement L’Éden de Laval (Éden). They described flaws in the quality of the care and services provided there.

  2. July 17 2019
    News

    On July 17, 2019, the Québec Ombudsman released a new public integrity investigation conclusion.

  3. July 16 2019
    Reaction to bills and draft regulations

    In a letter to Justice Minister Sonia LeBel, Ombudsperson Marie Rinfret commented on the draft Regulation to amend the Regulation respecting legal aid.

  4. July 10 2019
    Useful tip

    What does RAMQ cover?

  5. July 8 2019
    Investigation result

    A citizen asked the SAAQ to license his stored vehicle and he paid to have it registered at the same time. Afterwards, he realized he had made a mistake. He asked the SAAQ to reimburse him, but it refused. He filed a complaint with the Québec Ombudsman.

  6. July 3 2019
    Useful tip

    What does the SAAQ cover?

  7. July 2 2019
    Investigation result

    A man who had a urinary catheter had repeated infections. Doubtful as to the upkeep of the catheter, a family member complained to the Québec Ombudsman.

  8. June 28 2019
    Reaction to bills and draft regulations

    In a letter to Jean Boulet, Minister of Labour, Employment and Social Solidarity, Ombudsperson Marie Rinfret commented on the draft Regulation to amend the Individual and Family Assistance Regulation.

  9. June 25 2019
    Investigation result

    A citizen went to a medical appointment by cab. The Ministère du Travail, de l’Emploi et de la Solidarité sociale approved his application for reimbursement. After some time, he had not yet received the money, so he complained to the Québec Ombudsman.

  10. June 20 2019
    Intervention report

    The Québec Ombudsman was informed of water shortages that compromised the quality of care at Inukjuak CLSC, in Nunavik.