January 22, 2025
Santé Québec: what you need to know
On December 1, 2024, Santé Québec became responsible for health and social services network operations.
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January 13, 2025Discipline during detention: some evidence cannot be ignored
Read moreA citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
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December 3, 2024
Intervention in the psychiatric unit of a Mauricie hospital
Read moreThe Protecteur du citoyen received a report about the psychiatric unit of Hôpital du Centre-de-la-Mauricie in Shawinigan. Staff allegedly used control measures too quickly and the attitude of some nursing staff was inappropriate. The Protecteur du citoyen decided to intervene.
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December 2, 2024Measures to better protect whistleblowers in Québec public services
Read moreOn November 30, 2024, the Protecteur du citoyen became a reporting centre for disclosures of wrongdoing within a public body. It is also the point of contact for all reprisal complaints following a disclosure.
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November 27, 2024
Intervention regarding CLSCs reporting to CIUSSS de la Capitale-Nationale
Read moreThe Protecteur du citoyen received a report about CLSCs in the regions of Quebec, Charlevoix and Portneuf. Shortcomings were allegedly observed in the services offered to people suffering from a spinal cord injury. The Protecteur du citoyen conducted an investigation.
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November 25, 2024Medication as a control measure: to be used only as a last resort
Read moreA person filed a complaint against a CHSLD for using medication too often to control a man in its care.
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November 20, 2024Filing a complaint after a sexual assault: what you can do
Read moreIf you’ve been subjected to sexual violence, it’s up to you to decide whether to lodge a complaint. There’s no time limit for doing so, and there are legal remedies available.
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November 6, 2024Advance request for medical aid in dying: what you need to know
Read moreSince October 30, 2024, it’s been possible to request medical aid in dying even though you don’t want to receive it soon. Several conditions apply.
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October 28, 2024SAAQclic: when a mistake is made, citizens must be reimbursed quickly
Read moreA citizen lodged a complaint against the SAAQ, which debited more than $500 for no reason.
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October 23, 2024Unmarried couples: the rights of de facto spouses in the event of separation or death
Read moreIn the event of separation or death, de facto spouses don’t have the same rights as married couples. Here's what you need to know.
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