News | Protecteur du Citoyen

News

  1. June 17 2019
    Investigation result

    A citizen was given injections against her will at a health institution. She complained to the Québec Ombudsman.

  2. June 13 2019
    Special report

    In a special report, the Québec Ombudsman described numerous violations by the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation in applying the Act to facilitate the disclosure of wrongdoings relating to public bodies.

  3. June 11 2019
    Reaction to bills and draft regulations

    In a letter to Family Minister Mathieu Lacombe, Ombudsperson Marie Rinfret commented on the draft Regulation respecting the preventive withdrawal of certain home childcare providers.

  4. June 10 2019
    Investigation result

    Revenu Québec sent a citizen a document indicating a debt that went back more than ten years. Seeing that he owed a hefty amount in interest, the man complained to the Québec Ombudsman.

  5. June 3 2019
    Investigation result

    A citizen had been receiving benefits under the Québec Parental Insurance Plan for several months. When she was instructed to reimburse it all, she complained to the Québec Ombudsman.

  6. May 29 2019
    Useful tip

    Many dental services to children under age 10 are covered by health insurance. But there are exceptions…

  7. May 27 2019
    Investigation result

    A citizen was the legal representative of one of her relatives. She saw that the health institution providing him with services was not keeping her well informed. She complained to the Québec Ombudsman.

  8. May 21 2019
    Investigation result

    A citizen asked the Direction principale des biens non réclamés to have a car moved. When the processing of her file dragged on, she complained to the Québec Ombudsman.

  9. May 16 2019
    Intervention report

    The Québec Ombudsman received a report concerning Centre d’hébergement et de soins de longue durée (CHSLD) de Saint-Lambert-sur-le-Golf. Seemingly, staff turnover was high and there was a shortage of healthcare personnel. This situation allegedly affected certain aspects of assistance and hygiene care to the residents.

  10. May 15 2019
    News

    The term of office of Mr. Claude Dussault, Deputy Ombudsman – Citizen and User Services with the Québec Ombudsman, will be renewed for a five-year period as of August 3, 2019.