News | Protecteur du Citoyen


  1. October 4 2019
    Reaction to bills and draft regulations

    In a letter to the Committee on Labour and the Economy, the Québec Ombudsman commented on an aspect of Bill 27, Act respecting mainly government organization as regards the economy and innovation.

  2. September 30 2019
    Investigation result

    At a hospital, a family was shaken by the staff’s attitude after their loved one died. They decided to file a complaint with the Québec Ombudsman.

  3. September 26 2019
    Annual report

    Rapport annuel

    The Ombudsperson Marie Rinfret tabled her 2018-2019 Annual Report at the National Assembly. In it, she presents her findings concerning the quality and integrity of Québec public services.

  4. September 23 2019
    Investigation result

    A man learned that his daughter had suicidal thoughts. Her caseworker knew, but no one had informed him about it. He complained to the Québec Ombudsman.

  5. September 18 2019
    Reaction to bills and draft regulations

    As part of the consultations on Bill 18, the Québec Ombudsman presented a brief to the Committee on Citizen Relations.

  6. September 16 2019
    Investigation result

    A citizen who received social assistance wanted her temporarily limited capacity for employment recognized. The Ministère du Travail, de l'Emploi et de la Solidarité sociale refused. She complained to the Québec Ombudsman.

  7. September 11 2019
    Useful tip

    Under certain conditions, you may qualify for loans and bursaries to study outside Québec.

  8. September 9 2019
    Investigation result

    A woman had to travel to a hospital by plane for surgery. Her physician wanted a family member to accompany her, but the health institution refused. The woman paid for the second plane ticket herself and complained to the Québec Ombudsman.

  9. September 3 2019
    Investigation result

    A woman asked the Directeur de l’état civil for a birth certificate, but she never received it. She was therefore told that she had to reapply and pay the fees again. She complained to the Québec Ombudsman.

  10. August 28 2019
    Useful tip

    If an elderly person or you are victims of financial abuse, help is available.