News

A citizen was given injections against her will at a health institution. She complained to the Québec Ombudsman.

In a special report, the Québec Ombudsman described numerous violations by the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation in applying the Act to facilitate the disclosure of wrongdoings relating to public bodies.

In a letter to Family Minister Mathieu Lacombe, Ombudsperson Marie Rinfret commented on the draft Regulation respecting the preventive withdrawal of certain home childcare providers.

Revenu Québec sent a citizen a document indicating a debt that went back more than ten years. Seeing that he owed a hefty amount in interest, the man complained to the Québec Ombudsman.

A citizen had been receiving benefits under the Québec Parental Insurance Plan for several months. When she was instructed to reimburse it all, she complained to the Québec Ombudsman.

Many dental services to children under age 10 are covered by health insurance. But there are exceptions…

A citizen was the legal representative of one of her relatives. She saw that the health institution providing him with services was not keeping her well informed. She complained to the Québec Ombudsman.

A citizen asked the Direction principale des biens non réclamés to have a car moved. When the processing of her file dragged on, she complained to the Québec Ombudsman.

The Québec Ombudsman received a report concerning Centre d’hébergement et de soins de longue durée (CHSLD) de Saint-Lambert-sur-le-Golf. Seemingly, staff turnover was high and there was a shortage of healthcare personnel. This situation allegedly affected certain aspects of assistance and hygiene care to the residents.

The term of office of Mr. Claude Dussault, Deputy Ombudsman – Citizen and User Services with the Québec Ombudsman, will be renewed for a five-year period as of August 3, 2019.