News | Protecteur du Citoyen


  1. March 9 2020
    Investigation result

    A woman with an impairment needed money quickly. She applied to a local employment centre (CLE) for last-resort financial assistance. Her social worker complained to the Québec Ombudsman because the CLE was slow to process the woman’s application.

  2. March 2 2020
    Investigation result

    A citizen had been waiting for months for a place in a residential resource. She considered that the resource where she had been placed temporarily did not meet her needs. Upset and anxious, she complained to the Québec Ombudsman.

  3. February 27 2020
    Special report

    The Québec Ombudsman investigated into settlements between Revenu Québec and certain taxpayers. On February 27, 2020, it released its investigation report on the subject.

  4. February 26 2020
    Useful tip

    In case of a misunderstanding with the owner of a private seniors’ residence, recourse is available.

  5. February 24 2020
    Investigation result

    A man had a disability caused by a work-related accident. His physician advised him to buy a hand bike. The CNESST refused to reimburse him for it. The man complained to the Québec Ombudsman.

  6. February 18 2020
    Reaction to bills and draft regulations

    The Québec Ombudsman presented a brief to the Committee on Health and Social Services during the special consultations on Bill 52, Act to strengthen the complaint examination process of the health and social services network, in particular for users receiving services from private institutions.

  7. February 17 2020
    Investigation result

    A hospitalized woman used her call bell, but no one came. As a result, she had to get up on her own, and she fell. The woman felt that the fall could have been prevented if someone had come to her sooner. She complained to the Québec Ombudsman.

  8. February 12 2020
    Useful tip

    Are you about to sign a lease for a private seniors’ residence? Here’s what you need to know.

  9. February 11 2020
    Reaction to bills and draft regulations

    In a letter to the Minister of Education and Higher Education, the Ombudsperson commented on the draft Regulation to amend the Regulation respecting financial assistance for education expenses.

  10. February 10 2020
    Investigation result

    A woman asked the Société de l’assurance automobile du Québec (SAAQ) to reimburse her for her orthoses. The agency refused, so she complained to the Québec Ombudsman.