News

The Québec Ombudsman received various reports about Centre d’hébergement L’Éden de Laval (Éden). They described flaws in the quality of the care and services provided there.

On July 17, 2019, the Québec Ombudsman released a new public integrity investigation conclusion.

In a letter to Justice Minister Sonia LeBel, Ombudsperson Marie Rinfret commented on the draft Regulation to amend the Regulation respecting legal aid.

What does RAMQ cover?

A citizen asked the SAAQ to license his stored vehicle and he paid to have it registered at the same time. Afterwards, he realized he had made a mistake. He asked the SAAQ to reimburse him, but it refused. He filed a complaint with the Québec Ombudsman.

What does the SAAQ cover?

A man who had a urinary catheter had repeated infections. Doubtful as to the upkeep of the catheter, a family member complained to the Québec Ombudsman.

In a letter to Jean Boulet, Minister of Labour, Employment and Social Solidarity, Ombudsperson Marie Rinfret commented on the draft Regulation to amend the Individual and Family Assistance Regulation.

A citizen went to a medical appointment by cab. The Ministère du Travail, de l’Emploi et de la Solidarité sociale approved his application for reimbursement. After some time, he had not yet received the money, so he complained to the Québec Ombudsman.

The Québec Ombudsman was informed of water shortages that compromised the quality of care at Inukjuak CLSC, in Nunavik.