News | Protecteur du Citoyen


  1. February 26 2018
    Investigation result

    A pregnant worker felt that the CNESST had not taken all her income into account in calculating the indemnity she was granted when she went on preventive withdrawal. She complained to the Québec Ombudsman.

  2. February 21 2018
    Useful tip

    Looking for a private seniors’ residence for a family member or yourself? Here are a few tips to help you.

  3. February 19 2018
    Investigation result

    A man’s dentures were broken during a care episode at an emergency room. Because the hospital refused to compensate the man, he complained to the Québec Ombudsman.

  4. February 12 2018
    Investigation result

    An inmate did not have a winter coat and the correctional facility refused to lend her one. Because she could not spend time outdoors as a result, she complained to the Québec Ombudsman.

  5. February 7 2018
    Useful tip

    Make sure that it’s government-certified. Certification is mandatory.

  6. February 5 2018
    Investigation result

    A woman had been waiting several months for a medical evaluation appointment from the crime victims compensation directorate. She complained to the Québec Ombudsman.

  7. January 30 2018
    Reaction to bills and draft regulations

    In a letter to the Committee on Public Finance, the Québec Ombudsman made recommendations on certain specific aspects of Bill 150 – Act respecting mainly the implementation of certain provisions of the Budget Speeches of 17 March 2016 and 28 March 2017.

  8. January 29 2018
    Investigation result

    A man felt that he would have been able to better manage his anxiety if he had been given more information about the magnetic resonance imaging scan he was about to have. He complained to the Québec Ombudsman.

  9. January 24 2018
    Useful tip

    No, with one exception. Here is what you need to know.

  10. January 22 2018
    Investigation result

    A woman applied for advance payments of the tax credit for childcare expenses. A few weeks later, she had to pay daycare but she had not yet gotten an answer from Revenu Québec. She complained to the Québec Ombudsman.