February 5, 2025
Change of Residential Lease: Tenant’s Options
Does your landlord want to increase your rent or make other changes to your lease? As of December 2024, there are new obligations for the landlord to meet.
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January 30, 2025
Intervention regarding CISSS de la Montérégie-Centre's accommodation access mechanism
Read moreThe Protecteur du citoyen was informed about problems accessing CHSLDs located in central Montérégie. People living outside this area were having trouble being admitted. The Protecteur du citoyen decided to investigate.
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January 29, 2025
Reaction to Bill 82
Read moreIn a letter sent to the Commission des finances publiques, the Ombudsperson, Marc-André Dowd, comments on Bill 82, An Act respecting the national digital identity and amending other provisions.
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January 23, 2025
Intervention with certain CHSLDs in the Estrie region
Read moreAccording to a report, there were shortcomings in the services provided by certain CHSLDs in the Estrie region. The Protecteur du citoyen decided to intervene.
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January 22, 2025Santé Québec: what you need to know
Read moreOn December 1, 2024, Santé Québec became responsible for health and social services network operations.
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January 13, 2025Discipline during detention: some evidence cannot be ignored
Read moreA citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
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December 3, 2024
Intervention in the psychiatric unit of a Mauricie hospital
Read moreThe Protecteur du citoyen received a report about the psychiatric unit of Hôpital du Centre-de-la-Mauricie in Shawinigan. Staff allegedly used control measures too quickly and the attitude of some nursing staff was inappropriate. The Protecteur du citoyen decided to intervene.
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December 2, 2024Measures to better protect whistleblowers in Québec public services
Read moreOn November 30, 2024, the Protecteur du citoyen became a reporting centre for disclosures of wrongdoing within a public body. It is also the point of contact for all reprisal complaints following a disclosure.
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November 27, 2024
Intervention regarding CLSCs reporting to CIUSSS de la Capitale-Nationale
Read moreThe Protecteur du citoyen received a report about CLSCs in the regions of Quebec, Charlevoix and Portneuf. Shortcomings were allegedly observed in the services offered to people suffering from a spinal cord injury. The Protecteur du citoyen conducted an investigation.
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November 25, 2024Medication as a control measure: to be used only as a last resort
Read moreA person filed a complaint against a CHSLD for using medication too often to control a man in its care.
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