- November 15 2017Useful tip
After surgery or a hospital stay, you realize that an object that you had with you when you were admitted has gone missing.
- November 13 2017Intervention report
The Québec Ombudsman received a report concerning the process of accessing a place in a public residential resource on the territory of Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale.
- November 13 2017Investigation result
Two years after applying to purchase land in the public domain, a woman was still waiting for an answer from the Department. She complained to the Québec Ombudsman.
- November 7 2017Intervention report
The Québec Ombudsman received a report about various problems at a private seniors’ residence, Domaine La Marguerite, located in Rimouski. The investigation confirmed that certain failings existed.
- November 6 2017Investigation result
A woman had been reimbursing a debt to the Ministère du Travail, de l’Emploi et de la Solidarité sociale for nearly 25 years. She made an offer of full and final settlement to the Department, which it refused. She complained to the Québec Ombudsman.
- November 3 2017Intervention report
The Québec Ombudsman received a report about shortcomings in the quality of the care and services provided at a residence that houses people who receive services from Centre intégré de santé et de services sociaux des Laurentides.
- October 31 2017Special report
In a special investigation report published on October 31, 2017, the Québec Ombudsman delivered its findings and recommendations concerning the complaint-handling process within schools and school boards.
- October 30 2017Investigation result
An elderly woman was transferred from a CHSLD to an intermediate resource against her will. Her son complained to the Québec Ombudsman.
- October 24 2017Reaction to bills and draft regulations
The Québec Ombudsman presented a brief to the National Assembly’s Committee on Institutions concerning Bill 107 – Act to increase the jurisdiction and independence of the Anti-Corruption Commissioner and the Bureau des enquêtes indépendantes to grant certain benefits to cooperating witnesses.
- October 23 2017Investigation result
A woman applied to Retraite Québec for a surviving spouse’s pension. Nearly two years later, no decision had been made. She complained to the Québec Ombudsman.