News | Protecteur du Citoyen

News

  1. May 7 2020
    Useful tip

    Several measures have been announced since the onset of the COVID-19 pandemic. Here’s an overview.

  2. April 22 2020
    Useful tip

    Supernurses have new powers. For example, they can diagnose common illnesses based on their expertise.

  3. April 14 2020
    Investigation result

    A woman complained about a CHSLD to the Québec Ombudsman. An investigator was assigned the file but could not do his job due to a problem that arose.

  4. April 8 2020
    Useful tip

    During this COVID-19 pandemic, it is important to remember that your pharmacist has new powers.

  5. March 30 2020
    Investigation result

    A citizen who wanted his name changed did so successfully. Afterwards, he asked the Société de l’assurance automobile du Québec (SAAQ) to change the information in his file. When it refused, the man complained to the Québec Ombudsman.

  6. March 19 2020
    News

    Due to the exceptional circumstances stemming from COVID-19, our offices are currently closed. We urge you to file your complaint using our online form. Only requests concerning the health and safety of individuals are handled. Thank you for understanding.

  7. March 16 2020
    Investigation result

    An organization called the police to take a dangerous citizen to the hospital, which they did quickly. The man said that he had not deserved such treatment. He complained to the Québec Ombudsman.

  8. March 11 2020
    Useful tip

    Do you have a physical impairment? A disabled parking permit could make your life easier.

  9. March 9 2020
    Investigation result

    A woman with an impairment needed money quickly. She applied to a local employment centre (CLE) for last-resort financial assistance. Her social worker complained to the Québec Ombudsman because the CLE was slow to process the woman’s application.

  10. March 2 2020
    Investigation result

    A citizen had been waiting for months for a place in a residential resource. She considered that the resource where she had been placed temporarily did not meet her needs. Upset and anxious, she complained to the Québec Ombudsman.