- May 29 2019Useful tip
Many dental services to children under age 10 are covered by health insurance. But there are exceptions…
- May 27 2019Investigation result
A citizen was the legal representative of one of her relatives. She saw that the health institution providing him with services was not keeping her well informed. She complained to the Québec Ombudsman.
- May 21 2019Investigation result
A citizen asked the Direction principale des biens non réclamés to have a car moved. When the processing of her file dragged on, she complained to the Québec Ombudsman.
- May 16 2019Intervention report
The Québec Ombudsman received a report concerning Centre d’hébergement et de soins de longue durée (CHSLD) de Saint-Lambert-sur-le-Golf. Seemingly, staff turnover was high and there was a shortage of healthcare personnel. This situation allegedly affected certain aspects of assistance and hygiene care to the residents.
- May 15 2019News
The term of office of Mr. Claude Dussault, Deputy Ombudsman – Citizen and User Services with the Québec Ombudsman, will be renewed for a five-year period as of August 3, 2019.
- May 14 2019Reaction to bills and draft regulations
Within the context of the consultations on Bill 16, the Québec Ombudsman submitted a brief to the Committee on Planning and the Public Domain. The brief deals solely with the amendments concerning the Régie du logement.
- May 13 2019Reaction to bills and draft regulations
In a letter to the Minister of Education and Higher Education, Jean-François Roberge, Ombudsperson Marie Rinfret commented on the draft Regulation to amend the Homeschooling Regulation.
- May 13 2019Investigation result
A mother asked that her son not be attended to by students. Her request went unheeded, so she complained to the Québec Ombudsman.
- May 6 2019Investigation result
The Ministère du Travail, de l'Emploi et de la Solidarité sociale (MTESS) wanted to decrease the financial assistance granted to a citizen. He complained to the Québec Ombudsman.
- April 29 2019Investigation result
The hearing aid of a woman living at an intermediate resource (IR) broke because it was mishandled. The IR felt that it was not responsible for the accident and refused to compensate her. A family member complained to the Québec Ombudsman.