News

During this COVID-19 pandemic, it is important to remember that your pharmacist has new powers.

A citizen who wanted his name changed did so successfully. Afterwards, he asked the Société de l’assurance automobile du Québec (SAAQ) to change the information in his file. When it refused, the man complained to the Québec Ombudsman.

Due to the exceptional circumstances stemming from COVID-19, our offices are currently closed. We urge you to file your complaint using our online form. Only requests concerning the health and safety of individuals are handled. Thank you for understanding.

An organization called the police to take a dangerous citizen to the hospital, which they did quickly. The man said that he had not deserved such treatment. He complained to the Québec Ombudsman.

Do you have a physical impairment? A disabled parking permit could make your life easier.

A woman with an impairment needed money quickly. She applied to a local employment centre (CLE) for last-resort financial assistance. Her social worker complained to the Québec Ombudsman because the CLE was slow to process the woman’s application.

A citizen had been waiting for months for a place in a residential resource. She considered that the resource where she had been placed temporarily did not meet her needs. Upset and anxious, she complained to the Québec Ombudsman.

The Québec Ombudsman investigated into settlements between Revenu Québec and certain taxpayers. On February 27, 2020, it released its investigation report on the subject.

In case of a misunderstanding with the owner of a private seniors’ residence, recourse is available.

A man had a disability caused by a work-related accident. His physician advised him to buy a hand bike. The CNESST refused to reimburse him for it. The man complained to the Québec Ombudsman.