September 25, 2023
Home care: take special needs into account
A mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
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September 15, 2023
Reaction to Bill 32
Read moreIn a letter to the Committee on Institutions, the Protecteur du citoyen reacted to Bill 32 – Act to establish the cultural safety approach within the health and social services network.
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September 5, 2023Family allowance: if a file has changed, payments must be adjusted
Read moreA father filed a complaint against Retraite Québec, which had not issued all his family allowance.
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August 21, 2023Private seniors’ residence: the staff must respect residents’ privacy
Read moreA lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
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July 3, 2023Employment and social solidarity: ensure that all rightful amounts are issued
Read moreA citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
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June 26, 2023Hospital: comply with the agreements made with the family
Read moreA man complained about a hospital which had not informed him before his father was transferred to a residence.
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June 9, 2023
Reaction to Bill 23
Read moreIn a letter to the Committee on Culture and Education, the Protecteur du citoyen reacted to Bill 23 – Act to amend mainly the Education Act and to enact the Act respecting the Institut national d’excellence en éducation.
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May 31, 2023
Brief on implementing the Act to facilitate the disclosure of wrongdoings relating to public bodies
Read moreOn May 31, 2023, Ombudsperson Marc-André Dowd presented a brief to the Committee on Public Finance. The brief is an update of the Protecteur du citoyen’s recommendations concerning the Act to facilitate the disclosure of wrongdoings relating to public bodies in 2019.
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May 29, 2023When in doubt, Student Financial Assistance must follow up as required
Read moreA student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
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May 25, 2023
Brief on Bill 15
Read moreOn May 23, 2023, Ombudsperson Marc-André Dowd tabled a brief with the Committee on Health and Social Services. The topic was Bill 15, Act to make the health and social services system more effective.
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