A citizen lodged a complaint against Retraite Québec which was slow to issue her surviving spouse’s pension.
When her spouse died, the woman applied to the agency for the pension. She had to jump through hoops to prove the personal relationship she had had with the deceased.
A year after the sad event, Retraite Québec finally approved her application. However, several months later, she had yet to receive anything.
After the Protecteur du citoyen intervened, Retraite Québec quickly authorized issuance of the pension. The citizen got the amounts she should have received since her spouse’s death.
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
