April 14, 2026
A guide to promote an inclusive digital shift in public services
On April 14, 2026, Québec Ombudsperson Marc-André Dowd released a good practice guide for inclusive public services in the digital age.
Special investigations
The Québec Ombudsman may decide to conduct investigations into major issues on its own initiative. Our interventions have a collective scope. Often they make it possible to correct problems that affect several people or groups of people and to prevent recurrence.
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November 6, 2025Situation Report: Implementation of the calls for action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec
Read moreOn November 6, 2025, the Protecteur du citoyen published a situation report on the implementation of the calls for action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec: listening, reconciliation and progress.
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June 4, 2025Directeur de l’état civil – Expediting the transmission of death certificates, out of respect for citizens
Read moreOn June 4, 2025, the Protecteur du citoyen released an investigation report concerning the transmission of death certificates by the Directeur de l'état civil.
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December 7, 2023Special report: Notoriété et crédibilité des mécanismes de divulgation au sein des organismes publics québécois
Read moreToday, the Protecteur du citoyen released a special report on public integrity. The topic was the awareness of disclosure mechanisms within Québec public bodies, their accessibility and the trust they inspire.
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October 4, 2023First follow-up report on the Viens Commission
Read moreQuébec Ombudsman Marc-André Dowd releases his first follow-up report on the 142 calls for action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec: listening, reconciliation and progress (Viens Commission).
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March 30, 2023Under tutorship but vulnerable nonetheless
Read moreIn Québec, there are more than 9,000 incapable adults under private tutorship. The Curateur public oversees the management of their assets by someone close.
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June 13, 2022Putting students first
Read moreIn Québec, nearly one in five students in public elementary schools needs adapted student services. The Protecteur du citoyen conducted an investigation about access to these services for students with special learning or adaptation needs.
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March 3, 2022Student Financial Assistance: give better support to students by being transparent and truly listening
Read moreToday, Québec Ombudsperson Marie Rinfret released a special report on how the public student financial assistance system is managed. The report describes what needs to be done to correct the lack of transparency and listening.
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November 23, 2021First wave of COVID-19 in CHSLDs: Protecteur du citoyen's final report
Read moreIn May 2020, the Protecteur du citoyen announced that it would conduct an investigation on how the COVID-19 crisis was handled in CHSLDs during the first wave of the pandemic—the most deadly and di
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October 28, 2021For access to public residential resources that respects the rights and needs of elderly people and of their families
Read moreEvery year in Québec, more than 21,000 elderly people need a place in a public residential resource. The Protecteur du citoyen investigated the rules and practices surrounding access to permanent residential resources. On October 28, 2021, it released a special report on the subject.
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