The Québec Ombudsman may decide to conduct investigations into major issues on its own initiative. Our interventions have a collective scope. Often they make it possible to correct problems that affect several people or groups of people and to prevent recurrence.
On June 4, 2025, the Protecteur du citoyen released an investigation report concerning the transmission of death certificates by the Directeur de l'état civil.
Today, the Protecteur du citoyen released a special report on public integrity. The topic was the awareness of disclosure mechanisms within Québec public bodies, their accessibility and the trust they inspire.
Québec Ombudsman Marc-André Dowd releases his first follow-up report on the 142 calls for action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec: listening, reconciliation and progress (Viens Commission).
In Québec, there are more than 9,000 incapable adults under private tutorship. The Curateur public oversees the management of their assets by someone close.
In Québec, nearly one in five students in public elementary schools needs adapted student services. The Protecteur du citoyen conducted an investigation about access to these services for students with special learning or adaptation needs.
Today, Québec Ombudsperson Marie Rinfret released a special report on how the public student financial assistance system is managed. The report describes what needs to be done to correct the lack of transparency and listening.
In May 2020, the Protecteur du citoyen announced that it would conduct an investigation on how the COVID-19 crisis was handled in CHSLDs during the first wave of the pandemic—the most deadly and di
Every year in Québec, more than 21,000 elderly people need a place in a public residential resource. The Protecteur du citoyen investigated the rules and practices surrounding access to permanent residential resources. On October 28, 2021, it released a special report on the subject.
As part of an investigation into the first wave of COVID-19 in CHSLDs, the Protecteur du citoyen has published a Progress Report that gives the floor to those who experienced the crisis firsthand.
On June 10, 2020, the Protecteur du citoyen released an opinion on CHSLD lodging fees revealing significant disparities in how residents’ contribution is calculated. It made three recommendations to the Ministère de la Santé et des Services sociaux.
