The Québec Ombudsman may decide to conduct investigations into major issues on its own initiative. Our interventions have a collective scope. Often they make it possible to correct problems that affect several people or groups of people and to prevent recurrence.
In an investigation report released on February 24, 2015, the Protecteur du citoyen exhorts the Ministère du Développement durable, de l’Environnement et de la Lutte contre les changements climatiques to exercise greater control of private waterworks systems and better management when non-compliance persists.
The Protecteur du citoyen recommends that all children 6 to 16 years old living in Québec have access to public education, regardless of their or their parents' immigration status.
Further to complaints it received concerning the time associated with coroners' investigations, the Protecteur du citoyen looked into the issue fraught with adverse human and financial consequences for the loved ones of the deceased.
Today the Protecteur du citoyen is releasing a report on the organization of emergency response services for accidents that occur off-road. Most problems stem from the fact that accessibility to ambulance services stops where the road system stops.
The Protecteur du citoyen's report indicates that the administration of parents' financial contribution towards placement of their children under age 18 must be reviewed and that youth centre practices in this regard must be standardized.
After having received a complaint from a citizen concerned by the situation of Québec men, the Protecteur du citoyen conducted an investigation on the combined impact of actions undertaken by the Ministère de la Santé et des Services sociaux (MSSS) intended to meet their needs.
The Protecteur du citoyen released its report on government services provided to individuals over 7 years of age who have a PDD.
The Protecteur du citoyen has investigated the accessibility of long-term home support services for people with disabilities and people with a loss of independence.
The Protecteur du citoyen investigated the process for placing cases on the roll at the Régie du logement in the last quarter of 2010-2011. It found an unfair practice.
The report highlights the fact that mental health services in Québec were structured without due consideration for the detention community's specific features, and identifies major deficiencies in terms of access to and continuity of the health services and social services available to detainees with mental health disorders.
