News | Protecteur du Citoyen


  1. October 16 2017
    Investigation result

    A woman who had had a road accident was denied an income replacement indemnity. She complained to the Québec Ombudsman.

  2. October 13 2017
    Intervention report

    Further to several reports received, the Québec Ombudsman conducted an investigation into shortcomings at the emergency rooms of Hôpital de Hull and Hôpital de Gatineau.

  3. October 10 2017
    Investigation result

    A couple over age 75 registered on the waiting list to find a family doctor. They were told that the wait time was at least a year. Considering this delay unreasonable, they complained to the Québec Ombudsman.

  4. October 4 2017
    Useful tip

    Completely unacceptable. And yet, elder abuse happens more often than we think.

  5. October 2 2017
    Investigation result

    A citizen applied for compensation for injuries he sustained as the result of a crime. CNESST’s Direction de l’indemnisation des victimes d’actes criminels turned down his application. He complained to the Québec Ombudsman.

  6. September 28 2017
    Annual report

    Annual Report

    The Ombudsperson Marie Rinfret tabled the 47th edition of the organization’s Annual Report in the National Assembly on September 28th, 2017. She pointed out that any change within public services must be planned with rigour, vision and a focus on the well-being of citizens.

  7. September 25 2017
    Investigation result

    More than a year after applying for reconsideration of a decision, an immigration candidate was still without news from the Ministère de l’Immigration, de la Diversité et de l’Inclusion. He complained to the Québec Ombudsman.

  8. September 20 2017
    Useful tip

    Throughout her career, the current Ombudsperson has always given social rights and defense of the underprivileged pride of place.

  9. September 19 2017
    Intervention report

    The Québec Ombudsman received a report about various failings at Centre d’hébergement et de soins de longue durée (CHSLD) Herron, a private uncontracted health institution.

  10. September 18 2017
    Investigation result

    The hasty transfer of a young autistic boy to another residential resource triggered great stress in him. His father complained to the Québec Ombudsman.