January 16, 2024
Intervention at Lakeshore General Hospital
Following several reports about the Lakeshore General Hospital emergency room, the Protecteur du citoyen decided to investigate.
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January 8, 2024DYP: caseworkers must be properly trained and supervised
Read moreA mother filed a complaint against the Direction de la protection de la jeunesse, which dragged its heels in recognizing that she was a victim of spousal violence.
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December 11, 2023Tribunal administratif du logement: not just internet communications
Read moreAn elderly person lodged a complaint against the Tribunal administratif du logement for preventing her from sending important documents.
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December 7, 2023Special report: Notoriété et crédibilité des mécanismes de divulgation au sein des organismes publics québécois
Read moreToday, the Protecteur du citoyen released a special report on public integrity. The topic was the awareness of disclosure mechanisms within Québec public bodies, their accessibility and the trust they inspire.
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November 20, 2023
Reaction to the draft Regulation to amend the Regulation respecting the certification of private seniors’ residences
Read moreIn a letter to the Minister Responsible for Seniors, Ombudsperson Marc-André Dowd commented on the draft Regulation to amend the Regulation respecting the certification of private seniors’ residences.
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November 20, 2023Temporary residential resource: ensure that it’s the right one
Read moreA deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
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October 30, 2023Double compensation: agencies must ensure they convey the right information
Read moreA citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
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October 23, 2023Home palliative care: give informal caregivers proper support
Read moreA woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
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October 19, 2023
Intervention at Ressource intermédiaire La Victorienne
Read moreThe Protecteur du citoyen received a report about Ressource intermédiaire La Victorienne, located in Gatineau. It houses vulnerable adults. Apparently, there are recurrent problems with the care and services provided to them. The Protecteur du citoyen decided to intervene.
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October 10, 2023Childcare proposal: don’t create false hopes
Read moreA person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
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