April 2, 2024
Hospital: medically required rooms are not always billable
The relative of a citizen at the end of life lodged a complaint against a hospital that charged the citizen for his private room.
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March 27, 2024
Reaction to Bill 53
Read moreOn March 27, 2024, Ombudsperson Marc-André Dowd commented on Bill 53 - Act to enact the Act respecting protection against reprisals related to the disclosure of wrongdoings and to amend other legislative provisions before a parliamentary committee.
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March 19, 2024
Intervention at the Hôtel-Dieu de Montréal Shelter
Read moreThe Protecteur du citoyen intervened at the Hôtel-Dieu Shelter in Montréal, which provides emergency accommodation for the homeless. The purpose of the intervention was to verify the quality of the services offered there.
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March 18, 2024SAAQ: no citizen should be forgotten
Read moreA road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.
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March 4, 2024Home care: rigour is essential when assessing sores
Read moreThe family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
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February 19, 2024Social assistance: the decision must be made by the section in charge
Read moreA former detainee filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale when it turned down his social assistance application.
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February 13, 2024
Reaction to the draft Regulation to amend the Regulation respecting financial assistance for education expenses
Read moreIn a letter to the Minister of Higher Education, Ombudsperson Marc-André Dowd commented on the draft Regulation to amend the Regulation respecting financial assistance for education expenses.
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February 12, 2024
Reaction to Bill 48
Read moreIn a letter to the Committee on Transportation and the Environment, Ombudsperson Marc-André Dowd commented on Bill 48 – Act to amend mainly the Highway Safety Code to introduce provisions relating to detection systems and other highway safety-related provisions.
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February 8, 2024
Reaction to Bill 46
Read moreIn a letter to the Committee on Citizen Relations, Ombudsperson Marc-André Dowd commented on Bill 46 – Act to improve the protection of children receiving educational childcare services.
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February 6, 2024
Reaction to Bill 37
Read moreOn February 6, 2024, Ombudsperson Marc-André Dowd commented on Bill 37 (Act respecting the Commissioner for Children’s Well-Being and Rights) before a parliamentary committee.
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