News

Woman showing a sad look in the office while her colleagues are working

March 13, 2023

Workplace harassment: certain situations qualify you for compensation

A citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.

March 9, 2023

Health and social services

Intervention regarding two CISSS de Lanaudière residential resources

The Protecteur du citoyen received a report concerning the safety and quality of the care provided at two residential resources which are partners of Centre intégré de santé et de services sociaux (CISSS) de Lanaudière. The Protecteur du citoyen decided to intervene.

February 23, 2023

Health and social services

Intervention at Hôpital de Granby

The Protecteur du citoyen received a report about Centre intégré universitaire de santé et de services sociaux (CIUSSS) de l’Estrie. Seemingly, the supervision of people with symptoms of dementia at Hôpital de Granby, which reports to the CIUSSS, was inadequate. The Protecteur du citoyen decided to intervene.

Person placing her credit card near a payment terminal

February 20, 2023

People who live outside Québec: don’t pay ahead of time for care you may or may not receive

A man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.

February 13, 2023

Farm land: only impose the conditions provided for by law

A person filed a complaint against the Commission de protection du territoire agricole du Québec, which had sent them a formal notice.

February 7, 2023

Bills and legislation

Reaction to Bill 3

On February 7, 2023, Ombudsperson Marc-André Dowd commented on Bill 3, Act respecting health and social services information and amending various legislative provisions before the Committee on Public Finances.