February 5, 2024
CHSLD: offer care and services adapted to residents’ individual conditions
A woman filed a complaint against a private CHSLD because the residents did not always get customized care.
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January 31, 2024
Intervention at Centre de protection et de réadaptation pour les jeunes et les mères en difficulté d'adaptation Charles-Édouard-Bourgeois
Read moreThe Protecteur du citoyen received a report concerning the Le Séjour unit of Centre de protection et de réadaptation pour les jeunes et les mères en difficulté d'adaptation Charles-Édouard-Bourgeois. Various practices by the educational staff, including disciplinary measures, were deemed inappropriate. The Protecteur du citoyen decided to intervene.
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January 22, 2024CNESST: for exceptional cases, make an exception
Read moreA man injured on the job filed a complaint against the Commission des normes, de l'équité, de la santé et de la sécurité du travail. The agency was making it difficult for him to be reimbursed.
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January 16, 2024
Intervention at Lakeshore General Hospital
Read moreFollowing several reports about the Lakeshore General Hospital emergency room, the Protecteur du citoyen decided to investigate.
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January 8, 2024DYP: caseworkers must be properly trained and supervised
Read moreA mother filed a complaint against the Direction de la protection de la jeunesse, which dragged its heels in recognizing that she was a victim of spousal violence.
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December 11, 2023Tribunal administratif du logement: not just internet communications
Read moreAn elderly person lodged a complaint against the Tribunal administratif du logement for preventing her from sending important documents.
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December 7, 2023Special report: Notoriété et crédibilité des mécanismes de divulgation au sein des organismes publics québécois
Read moreToday, the Protecteur du citoyen released a special report on public integrity. The topic was the awareness of disclosure mechanisms within Québec public bodies, their accessibility and the trust they inspire.
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November 20, 2023
Reaction to the draft Regulation to amend the Regulation respecting the certification of private seniors’ residences
Read moreIn a letter to the Minister Responsible for Seniors, Ombudsperson Marc-André Dowd commented on the draft Regulation to amend the Regulation respecting the certification of private seniors’ residences.
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November 20, 2023Temporary residential resource: ensure that it’s the right one
Read moreA deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
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October 30, 2023Double compensation: agencies must ensure they convey the right information
Read moreA citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
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