May 21, 2024
Retraite Québec: don’t delay issuing amounts owing
A citizen lodged a complaint against Retraite Québec which was slow to issue her surviving spouse’s pension.
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May 7, 2024
Intervention concerning three intermediate resources in the Mauricie region
Read moreThe Protecteur du citoyen intervened concerning three intermediate resources for vulnerable adults. All the resources were under contract with CIUSSS de la Mauricie-et-du-Centre-du-Québec.
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May 6, 2024Hospital: take the necessary steps to avoid losing patients’ personal belongings
Read moreA citizen lodged a complaint against a hospital that had lost her clothes.
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April 22, 2024Detention: the facility must allow clothes to be washed regularly
Read moreA citizen filed a complaint against the facility where he was incarcerated because he had no access to a washer nor to a dryer.
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April 2, 2024
Reaction to Bill 45
Read moreIn a letter to the Commission de l’aménagement du territoire, the Ombudsperson commented on Bill 45 – Act to amend the Act respecting safety in sports mainly to better protect the integrity of persons in recreation and sports.
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April 2, 2024Hospital: medically required rooms are not always billable
Read moreThe relative of a citizen at the end of life lodged a complaint against a hospital that charged the citizen for his private room.
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March 27, 2024
Reaction to Bill 53
Read moreOn March 27, 2024, Ombudsperson Marc-André Dowd commented on Bill 53 - Act to enact the Act respecting protection against reprisals related to the disclosure of wrongdoings and to amend other legislative provisions before a parliamentary committee.
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March 19, 2024
Intervention at the Hôtel-Dieu de Montréal Shelter
Read moreThe Protecteur du citoyen intervened at the Hôtel-Dieu Shelter in Montréal, which provides emergency accommodation for the homeless. The purpose of the intervention was to verify the quality of the services offered there.
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March 18, 2024SAAQ: no citizen should be forgotten
Read moreA road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.
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March 4, 2024Home care: rigour is essential when assessing sores
Read moreThe family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
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