On November 16, 2023, Québec Ombudsman Marc-André Dowd sent a letter to the Minister Responsible for Seniors, Sonia Bélanger. In it he commented on the draft Regulation respecting the certification of private seniors’ residences.
The Québec Ombudsman endorses any measure to ensure residents’ safety and the quality of the services residents receive. As a result, Mr. Dowd is pleased with the clarifications about installing security devices at the doors of the buildings. In another vein, he insisted on the importance of quality training for personal assistance service care attendants and of the support to provide to the residences for continuing education.
The Québec Ombudsman made five recommendations to the Minister aimed at: