In its 2024-2025 Annual Report, tabled today at the National Assembly, the Protecteur du citoyen presents its clearly stronger role in addressing disclosures of wrongdoing and protection of whistleblowers.
Press releases
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October 2, 2025
2024-2025 Annual Report — Health and social services: communication must be at the core of the interventions
Read moreThe Ombudsperson, Marc-André Dowd, tabled the 2024-2025 Annual Report of the Protecteur du citoyen at the National Assembly. He denounces the fact that communication is too often broken between users and their loved ones, on the one hand, and the health and social services network, on the other.
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October 2, 2025
2024-2025 Annual Report — Government departments and bodies: listening attentively and constantly to citizens’ needs is an essential duty for the State
Read moreThe Ombudsperson, Marc-André Dowd, tabled the Annual Report of the Protecteur du citoyen today at the National Assembly. While technological advances in government authorities are multiplying the forms of communication with their different clienteles, Marc André Dowd insists on the importance of listening to citizens attentively and empathetically.
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June 4, 2025
Special report on the Directeur de l’état civil – The Protecteur du citoyen recommends sustainable measures to ensure acceptable waiting times for death certificates
Read moreToday, the Protecteur du citoyen released an investigation report entitled Directeur de l’état civil – Accélérer la transmission des certificats de décès, par respect pour les citoyens (Québec Register of Civil Status – Expediting the transmission of death certificates, out of respect for citizens).
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December 2, 2024
The Protecteur du citoyen introduces measures to better protect whistleblowers in Québec public services
Read moreThe coming into force of Québec's public integrity legislation on November 30, 2024, will help protect whistleblowers from reprisal and foster a culture of public integrity in Québec.
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September 30, 2024
Follow-up on the Viens Commission – The Protecteur du citoyen announces a report on youth protection in Indigenous communities
Read moreOn the fifth anniversary of the tabling of the report of the Viens Commission, Ombudsperson Marc-André Dowd announced that he would produce a thematic follow-up on the Commission's impact on youth protection in Indigenous communities.
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September 19, 2024
2023-2024 Annual Report — Humanity and responsibility: public services and their key missions
Read moreToday, Ombudsperson Marc-André Dowd tabled his 2023-2024 Annual Report at the National Assembly.
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September 19, 2024
2023-2024 Annual Report — Government departments and agencies: putting people at the heart of public service priorities
Read moreIn his 2023-2024 Annual Report, Ombudsperson Marc-André Dowd emphasizes the central role played by public services in the lives of citizens, be it for claims for compensation, declaring a birth or death, or finding a place in childcare, to name but a few. Public service clients should always be at the top of government priorities.
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September 19, 2024
2023-2024 Annual Report — Public integrity investigations put an end to abuses
Read moreIn his 2023-2024 Annual Report, Ombudsperson Marc-André Dowd presents various breaches of integrity by Québec’s public bodies, mainly irregularities concerning remuneration, hiring, staff management, contract awarding, and expenses.
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September 19, 2024
2023-2024 Annual Report — Health services and social services: focus on individuals, beyond their clinical profile
Read moreAs part of its investigations, the Protecteur du citoyen heard from many health and social services workers who have no choice but to provide only essential services due to lack of time and resources, compassion fatigue, and staff turnover. As a result, users could very well be reduced to their clinical profile.
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