A citizen filed a complaint against the facility where he was incarcerated because he had no access to a washer nor to a dryer.
The appliances in his section had been broken for several weeks. Despite internal complaints, the detainees in this area still have no appliances to do their laundry.
Detainees have few changes of clothes. They must therefore be able to wash them easily every week, for reasons of hygiene and dignity.
The Protecteur du citoyen intervened with the detention facility, which found a solution. The people concerned now have access to a laundry service until the appliances are repaired.
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
