1. January 8 2018
    Investigation result

    An elderly man, taken to Emergency by ambulance due to difficulty moving, waits several hours before seeing a doctor. He complains to the Québec Ombudsman.

  2. December 19 2017
    Special report

    On December 19, 2017, the Québec Ombudsman released an opinion on the necessity of eliminating any prescription period (period after which a person may no longer institute proceedings) for civil actions in case of sexual assault, violence suffered during childhood, or violence by a spouse or an ex-spouse.

  3. December 18 2017
    Investigation result

    A man submitted a claim to the CNESST for reimbursement for his hearing aids. After nine months without any feedback from the agency, he complained to the Québec Ombudsman.

  4. December 11 2017
    Intervention report

    The Québec Ombudsman received a report concerning, among other things, financial solicitation of the people living at Fondation Aube Nouvelle, a private seniors’ residence in the Beauce region.

  5. December 11 2017
    Investigation result

    After receiving home support for 20 years, a woman with multiple sclerosis was no longer considered eligible for the assistance program. She complained to the Québec Ombudsman.

  6. December 4 2017
    Investigation result

    A social assistance recipient who lived alone and had been receiving a shelter allowance from Revenu Québec for several years was suddenly cut off. He complained to the Québec Ombudsman.

  7. November 29 2017
    Useful tip

    Are you having trouble with a Government of Québec department or agency or a health and social services network institution? You can contact the Québec Ombudsman.

  8. November 27 2017
    Investigation result

    For safety reasons, a decision was made at a correctional facility to remove all the chairs from a living section. Some detainees complained to the Québec Ombudsman.

  9. November 22 2017
    Reaction to bills and draft regulations

    In a letter to Francine Charbonneau, Minister responsible for Seniors and Anti-Bullying, the Québec Ombudsman commented on the draft Regulation respecting the terms governing the use of monitoring mechanisms by a user sheltered in a facility maintained by an institution operating a residential and long-term care centre.

  10. November 20 2017
    Investigation result

    A mother with a mental disorder lost custody of her children. She felt that she had not gotten the mental health services to which she was entitled as a parent. She complained to the Québec Ombudsman.

293 results