- January 8 2018Investigation result
An elderly man, taken to Emergency by ambulance due to difficulty moving, waits several hours before seeing a doctor. He complains to the Québec Ombudsman.
- December 19 2017Special report
On December 19, 2017, the Québec Ombudsman released an opinion on the necessity of eliminating any prescription period (period after which a person may no longer institute proceedings) for civil actions in case of sexual assault, violence suffered during childhood, or violence by a spouse or an ex-spouse.
- December 18 2017Investigation result
A man submitted a claim to the CNESST for reimbursement for his hearing aids. After nine months without any feedback from the agency, he complained to the Québec Ombudsman.
- December 11 2017Intervention report
The Québec Ombudsman received a report concerning, among other things, financial solicitation of the people living at Fondation Aube Nouvelle, a private seniors’ residence in the Beauce region.
- December 11 2017Investigation result
After receiving home support for 20 years, a woman with multiple sclerosis was no longer considered eligible for the assistance program. She complained to the Québec Ombudsman.
- December 4 2017Investigation result
A social assistance recipient who lived alone and had been receiving a shelter allowance from Revenu Québec for several years was suddenly cut off. He complained to the Québec Ombudsman.
- November 29 2017Useful tip
Are you having trouble with a Government of Québec department or agency or a health and social services network institution? You can contact the Québec Ombudsman.
- November 27 2017Investigation result
For safety reasons, a decision was made at a correctional facility to remove all the chairs from a living section. Some detainees complained to the Québec Ombudsman.
- November 22 2017Reaction to bills and draft regulations
In a letter to Francine Charbonneau, Minister responsible for Seniors and Anti-Bullying, the Québec Ombudsman commented on the draft Regulation respecting the terms governing the use of monitoring mechanisms by a user sheltered in a facility maintained by an institution operating a residential and long-term care centre.
- November 20 2017Investigation result
A mother with a mental disorder lost custody of her children. She felt that she had not gotten the mental health services to which she was entitled as a parent. She complained to the Québec Ombudsman.