News | Protecteur du Citoyen


  1. May 30 2018
    Useful tip

    The Québec Ombudsman is calling for RAMQ to give access to free healthcare to children born in Québec whose parents have a precarious migratory status.

  2. May 28 2018
    Investigation result

    A man who was over 65 years old called 911 and was taken to hospital by ambulance. Subsequently, he was billed for it. He complained to the Québec Ombudsman.

  3. May 25 2018
    Intervention report

    The Québec Ombudsman was made aware of organizational practices that resulted in the delay, and even, cancellation, of certain forms of care to the residents of Argyll Hospital and Residential Centre due to a shortage of personnel.

  4. May 22 2018
    Investigation result

    A social assistance recipient applied to be recognized as having a severely limited capacity for employment. After five months without hearing back from the Department, she complained to the Québec Ombudsman.

  5. May 18 2018

    On May 20, 2018, the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) is celebrating its 20th birthday! 20 years of serving democracy.

  6. May 16 2018
    Reaction to bills and draft regulations

    In a letter to the Minister of Education, Recreation and Sports, the Québec Ombudsman commented on the draft Homeschooling Regulation.

  7. May 15 2018
    Intervention report

    In an intervention report released on May 15, 2018, the Québec Ombudsman described certain flaws in the system established in 2016 by the Ministère de la Santé et des Services sociaux to promote access to a family doctor.

  8. May 14 2018
    Investigation result

    A woman had a traffic accident and sustained several injuries. The SAAQ refused to acknowledge the connection between the accident and the impairments she was experiencing. She complained to the Québec Ombudsman.

  9. May 7 2018
    Intervention report

    The Québec Ombudsman received a report concerning failings in the care and services provided at Résidence Bellerive, a private seniors’ residence under agreement with Centre intégré universitaire de santé et de services sociaux de l’Est-de-l’Île-de-Montréal.

  10. May 7 2018
    Investigation result

    A woman felt that her husband, who had dementia, had been subjected to excessive means of control during a hospital stay. She complained to the Québec Ombudsman.