April 7, 2025
Personal information: ambulance and paramedical staff have confidentiality obligations to respect
A citizen lodged a complaint against a paramedic who disclosed information about her without her consent.
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April 2, 2025A loved one becomes incapable: how can you protect them?
Read moreIs someone close to you no longer able to take care of themselves? Can they no longer manage their property? You can help them. Here’s how.
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March 24, 2025Reprisals after a disclosure: mediation is an option
Read moreHave you reported a wrongdoing in relation to a public body and subsequently suffered reprisals? The Protecteur du citoyen offers whistleblowers enhanced protection against reprisals. Here’s what you need to know.
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March 20, 2025
Reaction to Bill 84
Read moreIn a letter addressed to the Commission des relations avec les citoyens, the Protecteur du citoyen commented on Bill 84 – An Act respecting national integration.
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March 10, 2025Revenu Québec: read what is written in the protection mandates carefully
Read moreA citizen lodged a complaint against Revenu Québec, which was not allowing her to make a change to her relative’s tax file, for whom she is the mandatary.
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March 5, 2025Health care and services: what happens if you don’t have your health insurance card?
Read moreYour health insurance card allows you to receive health care and services free of charge in Québec. However, if you forget or lose your card, the situation may be different. Here’s what you need to know.
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February 10, 2025Repeat hospitalizations: Better care to prevent loss of autonomy
Read moreA person files a complaint about a hospital that did not prevent a serious loss of autonomy in an elderly woman.
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February 6, 2025
Intervention concerning the CHU de Québec-Université Laval hospitals
Read moreThe Protecteur du citoyen received a report about the CHU de Québec – Université Laval hospitals stating that people with spinal cord injuries were not receiving adequate care and services there. The Protecteur du citoyen decided to investigate.
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February 5, 2025Change of Residential Lease: Tenant’s Options
Read moreDoes your landlord want to increase your rent or make other changes to your lease? As of December 2024, there are new obligations for the landlord to meet.
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January 30, 2025
Intervention regarding CISSS de la Montérégie-Centre's accommodation access mechanism
Read moreThe Protecteur du citoyen was informed about problems accessing CHSLDs located in central Montérégie. People living outside this area were having trouble being admitted. The Protecteur du citoyen decided to investigate.
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