A citizen lodged a complaint against the Société de l'assurance automobile du Québec (SAAQ), which debited more than $500 for no reason.
She noticed the debit a few days after visiting a service outlet to store her motorbike, where she received confirmation that all applicable fees had been paid.
The SAAQclic computer system had caused the problem. The SAAQ was aware of the error, but after two months of waiting, the citizen still had no news.
The Protecteur du citoyen intervened with the SAAQ. The mistake was corrected and the citizen was finally reimbursed.
For more details about this case study, see our 2023-2024 Annual Report (in French).
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
