A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
It had taken AFE several months to decide about his application. Finally it informed the student that it had been refused because it was incomplete. He would have wanted to provide the missing information, but the deadline had expired.
If AFE had handled the file and followed up within a reasonable target date, the situation could have been corrected on time. As a result, the Protecteur du citoyen asked AFE to have a second look at the application.
Given the new information from the student, AFE agreed to grant him financial assistance.
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
