September 5, 2023
Family allowance: if a file has changed, payments must be adjusted
A father filed a complaint against Retraite Québec, which had not issued all his family allowance.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
-
Read more
-
August 21, 2023Private seniors’ residence: the staff must respect residents’ privacy
Read moreA lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
-
July 3, 2023Employment and social solidarity: ensure that all rightful amounts are issued
Read moreA citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
-
June 26, 2023Hospital: comply with the agreements made with the family
Read moreA man complained about a hospital which had not informed him before his father was transferred to a residence.
-
May 29, 2023When in doubt, Student Financial Assistance must follow up as required
Read moreA student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
-
May 15, 2023Hospital medical care: listen to patients and respect their needs
Read moreA citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
-
May 8, 2023Family-type resource: simplify outings for the residents
Read moreA mother filed a complaint against a family-type resource which made organizing outings with her son complicated.
-
April 17, 2023Revenu Québec: do all the required checking before making cuts
Read moreA citizen complained about Revenu Québec, which had cut part of her solidarity tax credit.
-
April 3, 2023Better assess post-operative children brought to the emergency room
Read moreA mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
-
March 13, 2023Workplace harassment: certain situations qualify you for compensation
Read moreA citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.
69 results
