April 17, 2023
Revenu Québec: do all the required checking before making cuts
A citizen complained about Revenu Québec, which had cut part of her solidarity tax credit.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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April 3, 2023Better assess post-operative children brought to the emergency room
Read moreA mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
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March 13, 2023Workplace harassment: certain situations qualify you for compensation
Read moreA citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.
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February 20, 2023People who live outside Québec: don’t pay ahead of time for care you may or may not receive
Read moreA man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.
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February 13, 2023Farm land: only impose the conditions provided for by law
Read moreA person filed a complaint against the Commission de protection du territoire agricole du Québec, which had sent them a formal notice.
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February 6, 2023Seniors' residences: do what needs doing to prevent accidents
Read moreA citizen filed a complaint against a private seniors' residence that refused to repair a rickety ramp.
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January 23, 2023Taxes: make sure that your accountant is reliable
Read moreA person filed a complaint against Revenu Québec when it failed to correct information in his tax return.
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January 9, 2023DPJ: show empathy during emergency interventions
Read moreA mother filed a complaint against the DPJ, which had taken her baby from her without explaining why.
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November 21, 2022CHSLD: offer the necessary support to people awaiting services
Read moreA person filed a complaint against a CHSLD which was slow to assign his file to a social worker.
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November 14, 2022Student financial assistance: do not penalize a student for her university’s mistake
Read moreA student lodged a complaint against student financial assistance, which wanted her to pay back several thousand dollars.
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