Real-life cases

A woman filed a complaint against a CHSLD because a request for help from a member of her family was ignored.

A woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels, which had refused to reimburse her for installing a surveillance camera.

A transgender woman filed a complaint against a hospital because some staff considered her a man.

A man complained about the Ministère du Travail, de l'Emploi et de la Solidarité sociale, which had cancelled his benefits.

A mother filed a complaint against a CLSC which had not given her son proper support.

A woman filed a complaint against Revenu Québec, which refused to correct her name on official documents.

An informal caregiver attended to a woman who lived in a CHSLD. The resident had skin redness and seemed uncomfortable. The informal caregiver complained to the Protecteur du citoyen.

A man’s health problems worsened after a traffic accident. The man bought the medication prescribed to relieve him, but the Société de l’assurance automobile du Québec refused to reimburse him. He complained to the Protecteur du citoyen.

A man who had been injured on the job was assaulted and was compensated for the crime. However, the man noticed that he was not getting certain payments he had been receiving before the assault. He complained to the Protecteur du citoyen.

A father lost custody of his children, but he wanted to see them. A community organization put him on a waiting list for supervised visits. However, his file was closed before he even got a chance to see them. He complained to the Protecteur du citoyen.