January 23, 2023
Taxes: make sure that your accountant is reliable
A person filed a complaint against Revenu Québec when it failed to correct information in his tax return.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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January 9, 2023DPJ: show empathy during emergency interventions
Read moreA mother filed a complaint against the DPJ, which had taken her baby from her without explaining why.
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November 14, 2022Student financial assistance: do not penalize a student for her university’s mistake
Read moreA student lodged a complaint against student financial assistance, which wanted her to pay back several thousand dollars.
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October 25, 2022Call bell: be attentive to the person who needs help
Read moreA woman filed a complaint against a CHSLD because a request for help from a member of her family was ignored.
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October 17, 2022IVAC: help strengthen the feeling of safety
Read moreA woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels, which had refused to reimburse her for installing a surveillance camera.
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October 3, 2022Hospitals: better understand and respect the rights of transgender persons
Read moreA transgender woman filed a complaint against a hospital because some staff considered her a man.
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September 19, 2022Social assistance: where you are may make all the difference
Read moreA man complained about the Ministère du Travail, de l'Emploi et de la Solidarité sociale, which had cancelled his benefits.
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September 6, 2022CLSC: the importance of keeping citizens informed
Read moreA mother filed a complaint against a CLSC which had not given her son proper support.
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August 22, 2022Revenu Québec: be careful to get the name right
Read moreA woman filed a complaint against Revenu Québec, which refused to correct her name on official documents.
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July 4, 2022CHSLD: communication is crucial
Read moreAn informal caregiver attended to a woman who lived in a CHSLD. The resident had skin redness and seemed uncomfortable. The informal caregiver complained to the Protecteur du citoyen.
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