A woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels (DGIVAC), which had refused to reimburse her for installing a surveillance camera.
She had installed the camera at home to feel safer after having been a crime victim. Health professionals had confirmed that use of the camera would be beneficial for her.
Given the woman’s reasons, DGIVAC should have handled her claim differently. In the case at hand, under the agency’s special fees policy, she could have been granted the reimbursement.
After we intervened, DGIVAC reviewed its decision and the woman was reimbursed.
The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.