October 30, 2023
Double compensation: agencies must ensure they convey the right information
A citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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October 23, 2023Home palliative care: give informal caregivers proper support
Read moreA woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
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October 10, 2023Childcare proposal: don’t create false hopes
Read moreA person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
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September 25, 2023Home care: take special needs into account
Read moreA mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
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September 5, 2023Family allowance: if a file has changed, payments must be adjusted
Read moreA father filed a complaint against Retraite Québec, which had not issued all his family allowance.
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August 21, 2023Private seniors’ residence: the staff must respect residents’ privacy
Read moreA lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
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July 3, 2023Employment and social solidarity: ensure that all rightful amounts are issued
Read moreA citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
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June 26, 2023Hospital: comply with the agreements made with the family
Read moreA man complained about a hospital which had not informed him before his father was transferred to a residence.
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May 29, 2023When in doubt, Student Financial Assistance must follow up as required
Read moreA student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
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May 15, 2023Hospital medical care: listen to patients and respect their needs
Read moreA citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
81 results
