Private seniors’ residence: the staff must respect residents’ privacy
A lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
A citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
A man complained about a hospital which had not informed him before his father was transferred to a residence.
A student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
A citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
A mother filed a complaint against a family-type resource which made organizing outings with her son complicated.
A citizen complained about Revenu Québec, which had cut part of her solidarity tax credit.
A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
A citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.
A man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.