For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A mother filed a complaint against the Direction de la protection de la jeunesse, which dragged its heels in recognizing that she was a victim of spousal violence.
An elderly person lodged a complaint against the Tribunal administratif du logement for preventing her from sending important documents.
A deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
A citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
A woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
A person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
A mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
A father filed a complaint against Retraite Québec, which had not issued all his family allowance.
A lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
A citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
