The family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
The sore for which the person was receiving home care became infected. Not long after, the person died.
Our investigation showed that the staff had not assessed the sore often or accurately enough. Moreover, they had not analyzed the person’s general condition even though it meant a higher risk of infection.
Since our intervention, the staff must use a form for assessing sores thoroughly. The CLSC also ensures that its staff conduct an overall examination of the person if needed.
To learn more about this real-life case, see our 2022-2023 Annual Report (in French).
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
