October 28, 2024
SAAQclic: when a mistake is made, citizens must be reimbursed quickly
A citizen lodged a complaint against the SAAQ, which debited more than $500 for no reason.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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September 30, 2024Consent to care: essential, even when patients are hospitalized against their will
Read moreA citizen lodged a complaint against a hospital where he was treated without consenting.
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September 3, 2024CNESST: when a mistake is noticed, it must be corrected without delay
Read moreA worker filed a complaint against the CNESST, which refused to quickly correct an error in her tax slip.
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August 19, 2024End-of-life in a hospital: offer assistance but don’t forget about prescribed medication
Read moreA citizen filed a complaint against a hospital that may have left his family member alone just before he died.
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July 2, 2024Student financial assistance: be flexible when it comes to applications processed late
Read moreA citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
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June 17, 2024French courses: the Department must take citizens’ availability into account
Read moreA permanent resident lodged a complaint against the Ministère de l'Immigration, de la Francisation et de l'Intégration, which failed to consider his availability for French courses.
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June 3, 2024The DYP's expectations must be clearly explained to the parents concerned
Read moreA mother filed a complaint against the Director of Youth Protection because her intervention plan was incomplete.
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May 21, 2024Retraite Québec: don’t delay issuing amounts owing
Read moreA citizen lodged a complaint against Retraite Québec which was slow to issue her surviving spouse’s pension.
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May 6, 2024Hospital: take the necessary steps to avoid losing patients’ personal belongings
Read moreA citizen lodged a complaint against a hospital that had lost her clothes.
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April 22, 2024Detention: the facility must allow clothes to be washed regularly
Read moreA citizen filed a complaint against the facility where he was incarcerated because he had no access to a washer nor to a dryer.
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