An incarcerated man files a complaint against a detention facility that kept him in isolation even though he was fine.
According to the facility, the man had made suicidal remarks. The staff had to use an assessment grid to determine the risk of him committing suicide. The inmate was kept in isolation until an officer was available to examine him.
In the isolation room, the man claimed that he did not want to commit suicide. Despite this, four days later, the assessment had still not been carried out due to a lack of staff.
The Protecteur du citoyen intervened and urged the facility to speed up the process. The man was assessed and no risk was identified. He was able to return to the regular detention area.
For further details on this real case, please see our 2024-2025 Annual Report (in French).
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
