A person filed a complaint against Revenu Québec for taking too long to update the first name in their file.
The person had submitted the request eight months earlier.
The investigation revealed that Revenu Québec had called the person to obtain some missing information. Since they did not answer the phone, the agency set the request aside. However, the procedure requires that the person be called twice. If they do not answer, then they must also be sent a letter.
The Protecteur du citoyen intervened, and Revenu Québec promptly corrected the information on file.
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
