April 3, 2023
Better assess post-operative children brought to the emergency room
A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
-
Read more
-
March 13, 2023Workplace harassment: certain situations qualify you for compensation
Read moreA citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.
-
February 20, 2023People who live outside Québec: don’t pay ahead of time for care you may or may not receive
Read moreA man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.
-
February 13, 2023Farm land: only impose the conditions provided for by law
Read moreA person filed a complaint against the Commission de protection du territoire agricole du Québec, which had sent them a formal notice.
-
February 6, 2023Seniors' residences: do what needs doing to prevent accidents
Read moreA citizen filed a complaint against a private seniors' residence that refused to repair a rickety ramp.
-
January 23, 2023Taxes: make sure that your accountant is reliable
Read moreA person filed a complaint against Revenu Québec when it failed to correct information in his tax return.
-
January 9, 2023DPJ: show empathy during emergency interventions
Read moreA mother filed a complaint against the DPJ, which had taken her baby from her without explaining why.
-
October 17, 2022IVAC: help strengthen the feeling of safety
Read moreA woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels, which had refused to reimburse her for installing a surveillance camera.
-
May 9, 2022Curateur public: act promptly to prevent lost income
Read moreA woman under the tutorship of the Curateur public lived in a three-unit dwelling that she owned. When she left her apartment, it took the agency two years to rent it out. Feeling that the woman had been deprived of substantial income for too long, a family member complained to the Protecteur du citoyen.
-
March 7, 2022Help informal caregivers who need rest
Read moreAn informal caregiver tried to find a respite resource that would take care of his spouse for a few days. He was exhausted and really needed to rest. However, no place was available in his region. He complained to the Protecteur du citoyen.
63 results
