Real-life cases

A mother filed a complaint against the DPJ, which had taken her baby from her without explaining why.

A woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels, which had refused to reimburse her for installing a surveillance camera.

A transgender woman filed a complaint against a hospital because some staff considered her a man.

A man complained about the Ministère du Travail, de l'Emploi et de la Solidarité sociale, which had cancelled his benefits.

A mother filed a complaint against a CLSC which had not given her son proper support.

A woman filed a complaint against Revenu Québec, which refused to correct her name on official documents.

A man who had been injured on the job was assaulted and was compensated for the crime. However, the man noticed that he was not getting certain payments he had been receiving before the assault. He complained to the Protecteur du citoyen.

A father lost custody of his children, but he wanted to see them. A community organization put him on a waiting list for supervised visits. However, his file was closed before he even got a chance to see them. He complained to the Protecteur du citoyen.

A woman under the tutorship of the Curateur public lived in a three-unit dwelling that she owned. When she left her apartment, it took the agency two years to rent it out. Feeling that the woman had been deprived of substantial income for too long, a family member complained to the Protecteur du citoyen.

A young person with autism who had a severe disability lived at an intermediate resource. His mother felt that the services there were poor. She took her son out of the residence and complained to the Protecteur du citoyen.