CLSC: the importance of keeping citizens informed

  • September 6, 2022
Jeune homme triste regardant l'écran de son cellulaire

A mother filed a complaint against a local community service centre (CLSC) which had not given her son proper support.

The man was kept waiting for a diagnosis required for him to receive the services he needed.

We discovered that the CLSC had put him on a waiting list without informing him about how his file was going. What’s more, no one gave him any support even though he would have really needed help.

Since we intervened, the CLSC has improved its follow-up for people in situations similar to this one. More specifically, it provides them with a written reply specifying their eligibility and the time it will take for a diagnosis.

The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.