- A man had a traffic accident. Even since, the man’s migraines had caused him problems more and more often. His physician prescribed pain medication.
- The man therefore contacted the Société de l’assurance automobile du Québec (SAAQ) because he wanted to be reimbursed for the medication. However, the agency refused.
The man felt that the accident had worsened his health condition. As a result, he considered that the SAAQ should approve his claim.
He complained to the Québec Ombudsman.
What the investigation showed
- Before the accident, the man was already dealing with various health problems.
- The medication which his physician prescribed for him had a dual purpose. In addition to preventing headaches, it treated the other health problem.
- The SAAQ considered that the purpose of the medication was to only treat the other problem. Given that the other problem was unrelated to the accident, it turned down the man’s claim.
- The agency had not checked whether it was the accident that had caused the migraines to become more frequent. Yet, the medical documents in the man’s file indicated precisely that.
- If the SAAQ had established the causality between the two events, the citizen could have gotten the reimbursement he had requested.
At the Québec Ombudsman’s request, the SAAQ did the required checking and concluded that the accident had indeed worsened the man’s health condition. The agency reviewed its decision and the man was finally reimbursed.
The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.