The SAAQ: check whether the traffic accident caused new medication to be prescribed

  • June 20, 2022
Jeune homme se touchant le front en raison d'un mal de tête

The context

The complaint

The man felt that the accident had worsened his health condition. As a result, he considered that the SAAQ should approve his claim.

He complained to the Québec Ombudsman.

What the investigation showed

The outcome

At the Québec Ombudsman’s request, the SAAQ did the required checking and concluded that the accident had indeed worsened the man’s health condition. The agency reviewed its decision and the man was finally reimbursed.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.