Revenu Québec: handle child support files quickly

  • April 11, 2022
Jeune maman prenant des notes avec son enfant assis sur ses genoux

The context

The complaint

Not understanding why, the woman complained to the Québec Ombudsman.

What the investigation showed

The outcome

The Québec Ombudsman intervened with Revenu Québec to have the new judgment processed quickly. The agency acted immediately and payments resumed a few days later.

Note that since this complaint, PA-CIBLE wait times have shortened.

This case was taken from our 2020-2021 Annual Report.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.