Since the young girl had applied before she was 18, she felt that she should have qualified for the program. She complained to the Québec Ombudsman.
What the investigation showed
The nurse in question had not followed through when the young girl agreed to sign up for the program. If there had been follow-up, CHU de Québec would have had time to register the young girl before her 18th birthday.
At the Québec Ombudsman’s request, CHU de Québec agreed to:
Other problems came to light while the file was being handled. To find out more, see our 2020-2021 Annual Report.
The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.