Curateur public: act promptly to prevent lost income

  • May 9, 2022
Porte-clé en forme de maison tendu devant une personne en fauteuil roulant

The context

The complaint

A family member of the citizen felt that the Curateur public had taken too long to rent out the apartment. The woman had been denied a substantial source of income for two years.

The family member complained to the Québec Ombudsman.

What the investigation showed

The outcome

After several calculations, the Curateur public determined an amount of money to issue to the woman. The goal was to compensate her for the agency’s months of inaction that had deprived the citizen of a source of income.

She was finally granted several thousand dollars.

This case was taken from our 2020-2021 Annual Report.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.