CHSLD: communication is crucial

  • July 4, 2022
Dame âgée allongée dans un lit avec sa main sur son front

The context

The complaint

The informal caregiver felt that the women should not be feeling discomfort. She complained to the Québec Ombudsman.

What our investigation showed

The outcome

he Québec Ombudsman intervened with the CIUSSS responsible for the care and services delivered by the CHSLD. Since then, the institution has improved the means of communication between the healthcare teams. Training is also offered to the managers, who can therefore better engage with families and create trust with them.

Now the informal caregiver talks regularly with the person in charge of the healthcare teams.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.