The informal caregiver felt that the women should not be feeling discomfort. She complained to the Québec Ombudsman.
What our investigation showed
he Québec Ombudsman intervened with the CIUSSS responsible for the care and services delivered by the CHSLD. Since then, the institution has improved the means of communication between the healthcare teams. Training is also offered to the managers, who can therefore better engage with families and create trust with them.
Now the informal caregiver talks regularly with the person in charge of the healthcare teams.
The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.