CHSLD: offer care and services adapted to residents’ individual conditions
A woman filed a complaint against a private CHSLD because the residents did not always get customized care.
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A woman filed a complaint against a private CHSLD because the residents did not always get customized care.
A man injured on the job filed a complaint against the Commission des normes, de l'équité, de la santé et de la sécurité du travail. The agency was making it difficult for him to be reimbursed.
A mother filed a complaint against the Direction de la protection de la jeunesse, which dragged its heels in recognizing that she was a victim of spousal violence.
An elderly person lodged a complaint against the Tribunal administratif du logement for preventing her from sending important documents.
A deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
A citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
A woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
A person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
A mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
A father filed a complaint against Retraite Québec, which had not issued all his family allowance.