April 2, 2024
Hospital: medically required rooms are not always billable
The relative of a citizen at the end of life lodged a complaint against a hospital that charged the citizen for his private room.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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March 18, 2024SAAQ: no citizen should be forgotten
Read moreA road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.
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March 4, 2024Home care: rigour is essential when assessing sores
Read moreThe family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
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February 19, 2024Social assistance: the decision must be made by the section in charge
Read moreA former detainee filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale when it turned down his social assistance application.
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February 5, 2024CHSLD: offer care and services adapted to residents’ individual conditions
Read moreA woman filed a complaint against a private CHSLD because the residents did not always get customized care.
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January 22, 2024CNESST: for exceptional cases, make an exception
Read moreA man injured on the job filed a complaint against the Commission des normes, de l'équité, de la santé et de la sécurité du travail. The agency was making it difficult for him to be reimbursed.
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January 8, 2024DYP: caseworkers must be properly trained and supervised
Read moreA mother filed a complaint against the Direction de la protection de la jeunesse, which dragged its heels in recognizing that she was a victim of spousal violence.
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December 11, 2023Tribunal administratif du logement: not just internet communications
Read moreAn elderly person lodged a complaint against the Tribunal administratif du logement for preventing her from sending important documents.
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November 20, 2023Temporary residential resource: ensure that it’s the right one
Read moreA deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
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October 30, 2023Double compensation: agencies must ensure they convey the right information
Read moreA citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
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