Social assistance: where you are may make all the difference

  • September 19, 2022
Homme assis devant son psychologue qui évalue son état

A man complained about the Ministère du Travail, de l'Emploi et de la Solidarité sociale, which had cancelled his last-resort financial assistance benefits.

The man had been hospitalized because the court wanted him to be assessed for his fitness to stand trial.

The Department had stopped his benefits because it considered that the man was a detainee (detainees are not eligible for last-resort financial assistance benefits). However, the man was in a hospital, not in a correctional facility. What’s more, he had to be considered a remandee because he had not yet been acquitted or found guilty.

Because we intervened, he received the special benefits for which he was eligible.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.