A woman filed a complaint against a CHSLD because a request for help from a member of her family was ignored.
The person had used her call bell. However, the employee who entered the room turned it off without saying a word.
When a call bell rings, the staff must always take time to talk with the person who rang it. Discussion makes it possible to understand the request and determine whether urgent action is needed.
After we intervened, the CHSLD reminded the staff about these best practices.
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
